Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to change the delivery date and I got an almost immediate reponse to my request - v helpful at a stressful time of year!”

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Posted 11 years ago

“Absolutely stunning tree and delivered so sharply in the timeframe they gave.\n\nUnquestionably the easiest and most hassle free way to order a Christmas Tree in London - I will always go to Pines and Needles!\n\n”

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Posted 12 years ago

“excellent tree, lovely shape.”

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Posted 56 years ago

“Thanks! Very pleased with your service, see you next Christmas”

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Posted 56 years ago

“excellent service and nice looking tree, two ladies did an excellent job will be ordering again next year!”

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Posted 12 years ago

“A wonderful tree”

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Posted 56 years ago

“Hello, i just wanted to say that although the tree we received seemed well proportioned, it felt very small and thin (not very wide and full). It was a bit dissapointing as i dont normally order online and prefer to go and pick it myself, but as we are out of the country until the 24th, i wanted to make sure i got a tree on time, and for the the first time, got a tree witnout actually seeing it. My parents received the delivery and the delivery man was very good and helpful. Sorry about the negative feedback. Galia”

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Posted 56 years ago

“Fabulouse people to deal with professional to the core .I even have a real christmas story to tell ask Charlotte american girl your tele sales about the Nowak delivery!”

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Posted 12 years ago

“This is the best Christmas Tree ever!”

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Posted 56 years ago

“very nice :)”

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Posted 56 years ago

“Hi there! Great service- just one suggestion- a receipt for the delivery with a note indicating where the tree was delivered would be an improvement. Otherwise thanks!”

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Posted 12 years ago

“Beautiful tree”

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Posted 19 years ago

“Pretty good I would defo recommend this , next time will get the full works.”

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Posted 13 years ago

“Amazing”

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Posted 56 years ago

“Delivery on time and prompt and excellent service. The tree is beautiful and dense and needles barely fall. We love it so thank you Pines and Needles! Highly recommended. x”

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Posted 13 years ago

“Excellent service”

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Posted 12 years ago

“We love our tree, it is beautiful! The two delivery guys were great. Made sure the tree was standing perfectly before they left!”

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Posted 13 years ago

“could have had help with putting the christmas tree in its stand as the branches at the bottom made it difficult to screw the tree in to the stand.”

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Posted 12 years ago

“A beautiful, good quality tree.”

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Posted 19 years ago

“Order wrong tree, but the delivery team exchange it for right one free of charge! Great Servive!!!”

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Posted 12 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews