Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for a great job”

Helpful Report

Posted 56 years ago

“Wonderful service! Thank you. Mike and Ramiz not only put up the tree but flirted with (and put up with) two 3-year-olds. Fast and much appreciated.”

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Posted 56 years ago

“This was our first Christmas in London and with that, our first tree delivery. This tree was beautiful! Tall, full, lush and smelled wonderful! Several friends and family from out of the country and locally commented on just how gorgeous the tree was, will definitely buy through Pines and Needles again next year!”

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Posted 12 years ago

“lovely tree thank you”

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Posted 56 years ago

“What a really nice guy and very helpful with the stand and tree, many thanks\n\n”

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Posted 12 years ago

“absolutely perfect thanks”

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Posted 56 years ago

“MARTIN WAS SO POLITE AND HELPFUL AND CALLED 20 MINS BEFORE DELIVERY.”

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Posted 12 years ago

“Exceptionally bushy tree this year”

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Posted 56 years ago

“Prompt delivery and riendly staff”

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Posted 13 years ago

“Really impressed! The tree was delivered early and is very full and bushy! Best tree I've ever had in fact. Just wish I'd got a bigger one! Delivery was polite. Will definitely be using them again next year. Thank you!”

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Posted 12 years ago

“Excellent service!”

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Posted 56 years ago

“What a brilliant, efficient, friendly service! One less thing to worry about at Christmas.”

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Posted 56 years ago

“Perfect, Gorgeous shape,, smeels great and perfect condition. Am very picky with my choice of tree shape and you couldn't havefound a nicer tree”

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Posted 17 years ago

“The service was excellent and my neighbour is very pleased with his tree. Will definitely order again next year. Elaine Aldridge”

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Posted 56 years ago

“Very pleased with friendly service provided.\nTree is gorgeous.\nThank you.”

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Posted 56 years ago

“Totally satisfied with friendly service provided. Excellent. Rated 5 out 5”

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Posted 56 years ago

“Excellent quality”

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Posted 14 years ago

“Very happy with the overall order process and delivery. And the tree is excellent. Look forward to dealing with you again next year.”

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Posted 56 years ago

“Delivered at a great time, driver knocked loudly as asked. Beautiful tree, absolutely perfect. Very happy will definitely use again next year!”

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Posted 56 years ago

“The first tree that was delivered was terrible, the driver didn't wait around to see if we were happy with it...just dumped it on the floor.\n\nThe replacement got delivered quickly the following day and the tree was superb. \n”

Helpful Report

Posted 12 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews