Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,555 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful awful awful. No elfs for my three children who waited anxiously and excited for weeks. I paid a premium for a non drop tree and there are needles everywhere. I payed for decorations and lights for the tree, non of which arrived. The two men dumped the tree and left. So dissapointed as we had family arrive today to stay with us and we wanted to have the house fully decorate. I would like a full refund for such poor quality.”

Helpful Report

Posted 56 years ago

“The service was fantastic but the tree was comically bad. We had to send it back for a redelivery. The next available delivery was Sunday which is disappointing as the kids were looking forward to having their tree decorated for the weekend . \nThe delivery team tried their best to help and were very courteous but they had nothing in the truck that was a suitable replacement”

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Posted 56 years ago

“Potted in red pot. Thank you, very colourful”

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Posted 56 years ago

“Fantastic service all round. My Christmas tree is top quality. Thick and bushy, what I would have picked myself.”

Helpful Report

Posted 56 years ago

“My tree was booked for delivery on Thursday 5 December. The tree actually arrived on Friday 6 December which meant I had to stay in for 2 days to receive it. This would not have been so much of an issue if the tree had been useable. The tree did not have a trunk as I would expect, but instead had a huge knot/mass of wood at the base that measured about 20cms in diameter. It was impossible to get any stand to fit it, and initially we tried sawing down the sides of the mass of wood to narrow it, but as there was only about 10cm between the bottom of the wood and the first branches, there was not really much room to do anything. I contacted you and your customer service was excellent and immediately offered another tree, but unfortunately I was not prepared to spend another 2 day at home waiting for whenever NightFreight decided to show up. For this reason I took a refund for the tree, and sadly after 7 years I will not be using you again as although I cannot fault you as a company, the delivery company you use let you down. We had an issue a few years ago with the delivery of our tree from you, using NightFreight, where by when they arrived at our house and saw our electronic gates, rather than call the house and have me open the gates, they simply hoisted the tree over the 8 foot high gates and left it there. You can clearly see there are no houses in sight of the gates - in fact the house is 300m away from the gates down a drive. I was 8 months pregnant at the time and so was unable to do anything to get the tree to the house - it had to stay there for several days until my husband returned from working away. Obviously I decided to give NightFreight another chance, but this year they have failed to meet my expectations, i.e. deliver on the day booked and so I will not use them again. I was always happy to use you because I knew if there was a problem with the tree you would replace it without quibble. However, I could not take advantage of this offer this year based on NightFreight performance.”

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Posted 56 years ago

“Absolutely beautiful tree, the best I've ever had! Will definetely be purchasing from you again next Christmas. Thanks a lot Linda”

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Posted 56 years ago

“Very good service - thank you!”

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Posted 56 years ago

“Excellent =-) best service ever”

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Posted 56 years ago

“Very full tree but will go for a taller tree next time.”

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Posted 56 years ago

“All great. Lovely tree as usual. Thank you.”

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Posted 56 years ago

“lovely tree”

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Posted 56 years ago

“What a lovely tree! Thanks for delivering on time and making my first 'real' tree experience so enjoyable. So many compliments from our family and guests.Will be ordering again next year.\nThanks again.\nLesley and Barry Cannam”

Helpful Report

Posted 56 years ago

“brilliant tree very happy with it”

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Posted 56 years ago

“Our second year ordering from you, and another lovely tree!”

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Posted 56 years ago

“Great tree, but this time we only had one delivery person and he was carrying the tree by himself, I helped as he shouldn't be carrying something that heavy by himself.”

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Posted 56 years ago

“fantastic service”

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Posted 56 years ago

“This was as we expected”

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Posted 56 years ago

“Nice & friendly guys, cleaned up the fallen needles before they left.”

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Posted 56 years ago

“Seemed very fresh”

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Posted 56 years ago

“pretty and seemed fresh”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,555 reviews