Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dec was extremely helpful and flexible in accommodating our Christmas tree requirements. Thank you for an efficient service!”

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Posted 7 years ago

“great help, my problem was immediately solved!”

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Posted 7 years ago

“Dec went out of his way to help me with my order. The best quality lights (and service) on the market. Highly recommend.”

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Posted 7 years ago

“I called to arrange a last minute christmas tree and Dec was most helpful with the order! Thank Pines and Needles will recommend!”

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Posted 7 years ago

“Wasn’t quite sure what I wanted but with Decs help on the phone I’m absolutely loving my tree! And loving the free mini tree he included! Would recommend”

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Posted 7 years ago

“Wrong tree delivered. Second delivery missed, no record of request. Full refund approved by custom support. Four days later a second tree arrives. Contact custom support, no record of refund request. Lets just say I'll not be using them again”

Helpful Report

Posted 7 years ago

Dear Sir, Apologies. Your refund request has been processed for you. We aim to keep our customers happy where we can.

Posted 7 years ago

“I just spoke to Dec in Customer Services and he was extremely helpful in re-arranging the delivery date of the Christmas Trees which i had ordered. Thanks so much for making it so easy and being so happy and helpful.”

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Posted 7 years ago

“Really good services at Pines and Needles in Victoria Park. Housemate and I had thought we were too late to find the perfect tree as selection wasn't great, but Chris Cauchi was awesome...took us to the store to find our perfect tree. Very happy. Third year running we've been, will go again.”

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Posted 7 years ago

“Love the Victoria Park set up and staff were fabulous, especially Bobby. Great Trees, selection, Christmassy Spirit. Fun for all the family. Thanks”

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Posted 7 years ago

“I bought my Christmas tree this evening it’s very nice tree I love it also the service was very nice and one guy Camerun was so nice he drop my Christmas tree in my car that was very far and he fix also in the car!!the quality of tree is very good I will buy again next year!!! Lisa”

Helpful Report

Posted 7 years ago

“Pines and Needles was to have shipped me an 8 foot tree. I arrived home to find that I had been shipped one much closer to 11-12 foot. I had to go out and find another suitable tree for the room in time for a party the next day. Instead of reimbursing my money and arranging collection (so that I don’t need to pay the £50 disposal cost), the team instead harangued me for a photo of the tree with a measuring tape. I had sent a photo with it leaning against a 10 foot wall. They are essentially calling me a liar. It’s too dark outside now to take a photo and I won’t be back at this house until the weekend. I have never posted a review of a company online, but I confess that I am so disgusted with Pines and Needles I will be making an exception and letting my Hampstead friends and neighbours know the appalling service I have received.”

Helpful Report

Posted 7 years ago

Dear Customer, Sorry to hear that you are unhappy with the product and service. Our policy is to replace a tree if you are all unhappy. Please email marketing@pinesandneedles.com and we will look into this further for you.

Posted 7 years ago

“Such firendly helpful people, especially Jackson at Chiswick. Great service, great trees, thanks.”

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Posted 7 years ago

“Sophie at Stoke Newington gave us excellent service and made our purchase a pleasure. Well done Sophie. Michael A”

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Posted 7 years ago

“Chris C at Victoria Park gave us great service and helped us pick out the perfect tree. Merry Christmas!”

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Posted 7 years ago

“Bobby was extremely helpful and patient, we were very fussy. He was happy and friendly. He found us the perfect tree and we left very happy. Merry Christmas!”

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Posted 7 years ago

“Great customer service, helped me find my perfect tree”

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Posted 7 years ago

“I telephoned to amend my delivery date today, and was most fortunate to get Dec on the other end of the phone. He was exceptionally pleasant and helpful!! A real credit to Pines and Needles, with whom I have dealt with for a number of years now.”

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Posted 7 years ago

“I bought a Christmas tree for our office in Shoreditch yesterday, and Russel and Ollie were so helpful. I never saw them without smiles on their faces. They were patient, kind and eager to answer and questions I had! Thank you Pines and Needles!”

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Posted 7 years ago

“Brilliant service. Found them on the internet. I live up in north Yorkshire. Tree arrived on time and was beautiful. Will most def. use them again.”

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Posted 7 years ago

“Utterly useless. Did not deliver on promised day. No explanation. No apology. Will never use Pines and Needles again.”

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Posted 7 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews