Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unlike previous years the tree was barely wrapped so that it dropped its needles in the communal areas. Previous years, they would bring a vacuum too! They had advertised a ‘free wreath’ subj to certain conditions - no wreath and no action from their office. And far, far from cheap to add insult to injury. W9 area”

Helpful Report

Posted 6 years ago

“Very engaged and brilliant customer service from Megan (Victoria Park).”

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Posted 7 years ago

“Many thanks to Catherine for tirelessly helping me find the best tree for my front garden that the neighbors all adore and Kenzu for trimming it to fit perfectly in place.”

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Posted 7 years ago

“Bought a Scottish tree after 2 days needles dropping and sap dripping on floor then black baby spiders all under the tree then crawling away over the floor!! Made my skin crawl. When I complained some sarcastic comments and customer services was useless. Still waiting for money back”

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Posted 7 years ago

“10/10 customer service , impressed with the helping hand from the young man Marcus . Highly recommend.”

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Posted 7 years ago

“10/10 customer service , impressed with the helping hand from the young man Marcus. Highly recommend.”

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Posted 7 years ago

“10/10 customer service , impressed with the helping hand from the young man Marcus. Highly recommend”

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Posted 7 years ago

“Great selection and service from the guys at Hampstead heath kenwood house! Love my mini Xmas tree”

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Posted 7 years ago

“Good service but trees not up to the usual quality. Needles are dropping heavily after only one week. We will follow up with Pines & Needles.”

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Posted 7 years ago

Dear Customer, Trees are a natural product and we cannot guarantee a time frame on freshness. We do however offer replacements as part of our quality guarantee. Please contact our team to discuss further. https://www.pinesandneedles.com/pages/fresh-christmas-trees

Posted 7 years ago

“Today my kids and i had a great experience picking out a 10 foot tree which was a hassle for marcus but still pulled it off. I would recommend pines and needles great store to buy trees.”

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Posted 7 years ago

“I’m very happy with the customers that work with pines and needles they helped me pick a good tree and especially Marcus Burnet he had helped me a lot.”

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Posted 7 years ago

“Bought a tree on Saturday, great choice and helpful service from Fred, Will and Lee. I will buy again.”

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Posted 7 years ago

“Another gorgeous tree delivered from Pines and Needles I’ve been using them for 11 years and they fever disappoint. Recommended”

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Posted 7 years ago

“Excellent service. Pines and Needles delivered a beautiful Christmas tree.”

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Posted 7 years ago

“At the chiswick location we had outstanding service! Very helpful attendant Jackson spent considerable time and patience helping us find the right tree to fit an awkward location. Very happy with the tree!”

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Posted 7 years ago

“We have had our tree for 2 weeks and all of the needles have and probably will be dropped by next week. We spent a lot of money on the tree and are really sad it died so quickly 😕”

Helpful Report

Posted 7 years ago

Dear Customer, Trees are natural products and unfortunately we cannot guarantee a time length on freshness. We do however in these situations offer a replacement. Please contact our customer service to arrange for another tree if you wish.

Posted 7 years ago

“picked up a lovely tree last Saturday from Kingston. I am really happy with the amount of choice, chose a great tree and a lovely man called tom was of great service even loading it in the car for me. we all love our tree this year, would recommend highly”

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Posted 7 years ago

“Picked up our tree from Kenwood Pines and Needles today. Excellent all round! Tim was very helpful, personable and efficient. Is there a better place to buy a Christmas tree in London? I don’t think so”

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Posted 7 years ago

“Chris Cauchi really helped us in finding the perfect tree even carried it to our car! Fantastic service.”

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Posted 7 years ago

“Stewart in Battersea was a great help and we love your trees! :) ps. Nice legs!!”

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Posted 7 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews