Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chris at the Wimbledon park branch was so helpful and even managed to donate the tree to my school. I can tell you how grateful we are. Many thanks to Chris and Pines and needles on their excellent customer service. See you next year”

Helpful Report

Posted 6 years ago

“Julen at Fulham was very helpful!”

Helpful Report

Posted 6 years ago

“Yany at Notting Hill is extremely friendly and knowledgeable. Despite the cold and the rain he takes all the time you need to find the perfect Christmas tree for you. Highly recommended! :)”

Helpful Report

Posted 6 years ago

“Julen in Fulham was super helpful helping me pick my tree and wrapping it up.”

Helpful Report

Posted 6 years ago

“Finn (Fulham) was brilliant. He helped me select the most perfect 4ft tree. It's now up and looking wonderfully festive. Thanks Finn!”

Helpful Report

Posted 6 years ago

“Excellent service from start to finish. Salesman Chris (Wimbledon Park), was super knowledgable and went above and beyond to help us choose the perfect tree! Thank you! It’s looks amazing!!”

Helpful Report

Posted 6 years ago

“We spontaneously bought a tree from Natalie in Victoria Park this afternoon and she was so cheerful and knowledgeable about both the trees and the charity that we couldn't help but get in the Christmas spirit. Beautiful tree - thank you!”

Helpful Report

Posted 6 years ago

“So bad. We bought one of the most expense trees and decoration options for our bar, the tree was bald from all of the dropped needles, between their van and front door. I sent the first tree back, the second one was not much better. it was then badly decorated, by 3 people that clearly didn't want tho be doing the job. the customer service was shocking, they don't care, once they have your money. honestly, it's such a rip off. The lowest quality materials at the highest possible price.”

Helpful Report

Posted 6 years ago

Dear Customer, Please can you give us a little more information so that we can look into this. Your name and invoice number and what date this job was completed?

Posted 6 years ago

“A loyal customer of 7 plus years means nothing - shockingly bad Customer Service - outrageous attitude - will be going elsewhere this year. As for price matching or beating errrr forget it !! Happily there are other companoes out there that are prepared to fulfill my order at the price that Pines and Needles refused to.”

Helpful Report

Posted 6 years ago

Dear Mr Burns, We are sorry to hear that your experience is not what you expected. Our price match offer is based on like for like product....our policy is detailed here: https://www.pinesandneedles.com/pages/christmas-trees-price-pledge I believe that our team has been in contact to offer you the best deal we have running online for our customers.

Posted 6 years ago

“Organised the order of Christmas tree and installation via the Chat which was really useful and Allan who I spoke with was very helpful in providing a quick quote. Look forward to seeing the tree come December!”

Helpful Report

Posted 6 years ago

“Just ordered our office Christmas tree with Allan, who knew placing a Christmas order tree could be so fun! A credit to the company! Thank you!”

Helpful Report

Posted 6 years ago

“I spoke to Allan using the online chat and I can say that he was unbelievably helpful! He responded immediately, he was on the ball and just sounded like a genuine person! - 5 *s from me :)”

Helpful Report

Posted 6 years ago

“they showing on bill sheeping free but they charged delivery....”

Helpful Report

Posted 6 years ago

“Ordered 3 trees for holiday cottages. Arrived over 2 days late; One 2 hours before the guests were arriving. A particular delivery driver from the courier Tufnells seem to be at fault. Emailed pines and needles had no response. Got someone on the online chat; said they would look into it with the delivery company in the next few weeks. This I felt was inadequate. Two of the trees were fine the third one was a little bald at the top and was shedding loads before it got into the cottage.”

Helpful Report

Posted 6 years ago

“Door wreath never arrived. Had to buy one from somewhere else. Very disappointed. Waiting for a refund but had no response.”

Helpful Report

Posted 6 years ago

Dear Customer, Apologies for the inconvenience. Our team will be in contact shortly.

Posted 6 years ago

“Bought a 7 ft tree from Battersea Park, great set up and helpful service BUT the tree is TERRIBLE. I have been standing it in a water container and it has been in the house just over a week and is already shedding massively. We have had Nordman firs for at least the last 10 years in the exact same position and have never had such a problem - having to hoover several times a day to keep on top of the mess and the branches beginning to look very bare. First time buying from P&N and this will be the last as so disappointed at the tree. It cost a lot and I was expecting it to last until 6 Jan as our other trees have but this will be jettisoned well before New Year I suspect. Waste of money! postscript: Customer Services have reached out to me and offered me a free replacement tree next year so i will give them the benefit of the doubt and try them again.”

Helpful Report

Posted 6 years ago

Dear Customer, We are sorry to hear that your tree did not stay as fresh as previous years. These real Christmas trees are natural products so we cannot guarantee the time span for which it remains fresh. We do however understand that some trees may drop needles quicker than others and we offer replacements for these if you notify us. Please contact marketing@pinesandneedles.com to discuss further.

Posted 6 years ago

“Eric from Fulham Store! His name says everything! A wonderful top notch customer service and very quick! A charming, beautiful man with an incredible energy. My Xmas is even more magical thanks his tree choice and my whole experience shopping at Pines and Needles in Fulham!”

Helpful Report

Posted 6 years ago

“Have used for a few years now ( happily) this year I was gutted as the tree was limp and sad even before it was opened. I emailed the office a few times no response. Would be great to hear from them”

Helpful Report

Posted 6 years ago

Dear Customer, We look to keep all our customers happy. Apologies for the non response, our team is working on getting back to all customer service enquiries as we speak.

Posted 6 years ago

“5* to Malachi at Pines and Needles Camden Gardens - he was knowledgeable, helpful, professional and friendly and took his time to help me find the perfect tree for me and my family - thank you! Pines and Needles have wonderful range of trees to choose from.”

Helpful Report

Posted 6 years ago

“Good tree Guys who delivered and installed tree professional and friendly”

Helpful Report

Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews