Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant delivery, on time and helpful texting service. Tree is of a high quality and looks fabulous. Thank you very much.”

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Posted 11 years ago

“On time delivery and a beautiful tree.”

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Posted 11 years ago

“Perfect delivery. Tree came early and the guys- Carlon and Cezar- were very friendly. I have ordered from Pines and Needles for years now and it's always a good experience.”

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Posted 11 years ago

“Friendly delivery drivers. Beautiful tree. Getting the tree in the pot was a little challenging though.”

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Posted 11 years ago

“EXCELLENT! QUICK AND EFFICIENT! LOVELY PEOPLE!”

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Posted 11 years ago

“wonderful, quick service and the tree looks amazing!!”

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Posted 11 years ago

“Lovely tree and friendly service”

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Posted 11 years ago

“Beautiful tree, delivered promptly and professionally.”

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Posted 11 years ago

“Amazing staff, great delivery boys, very happy with the tree and service. we have an event space and the tree is the main attraction.”

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Posted 11 years ago

“lovely tree, delivered on time with no fuss”

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Posted 11 years ago

“very very helpful and brillant tree than u”

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Posted 11 years ago

“The service was great - they called to tell me they would be there in 30 minutes, found parking on their own, delivered the tree quickly and efficiently and then were on their way. Excellent work!”

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Posted 11 years ago

“Amazing tree and very good service!!!”

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Posted 11 years ago

“Wow - I found this to be an excellent service. We have used Pines and Needles for our office for years and I decided to try it for the house. They were polite, helpful and very prompt. The team that delivered the tree was punctual and so nice with the small children in the house. I will be using them again next year.”

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Posted 11 years ago

“Delivery men are lovely and professional! Good service through out my purchase and getting it delivered. Thank you!”

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Posted 11 years ago

“Tree is lovely and mistletoe was nice. The service was very efficient and I really liked the texts letting me know when the tree was likely to be delivered yesterday. Sharon”

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Posted 11 years ago

“This years tree is better than last year. The delivery elves were very nice. Thanks”

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Posted 11 years ago

“Excellent service! Customer service very friendly and helpful - nothing is a problem...... beautiful tree delivered by super nice Paul & Mikki who called prior to the delivery to inform us when they would arrive. Loved the Xmas outfit of the delivery guys. Puts a smile on your face! Thank you”

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Posted 11 years ago

“My tree which was in a perfect condition was delivered last Saturday, right on time. Thank you for the good service.”

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Posted 11 years ago

“The delivery was seamless, the driver helpful and friendly (esp given it was 8am on Sunday) and the tree is so beautiful and perfect it looks almost fake as the shape is so perfect! Highly recommend!”

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Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews