Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the third year I had my Christmas tree from Pines and Needles. Both the outlet at Battersea park and the online shop are professionally run and provide efficient service. The quality of tree is always excellent!”

Helpful Report

Posted 8 years ago

“We bought our tree from Pines and Needles in Battersea Park last year and it lasted for so long we decided to come back. Tafari and Fergus couldn’t have been more helpful picking out lots of trees until we found the perfect one, they even trimmed it for us! Both very smiley!! Thank you”

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Posted 8 years ago

“Had our first buying experience from Pines and Needles yesterday, from their site at our local Fortune Green Park. The choice of trees was great; the customer service at this site was excellent. Would definitely use again.”

Helpful Report

Posted 8 years ago

“Found out my tree delivery was cancelled due to snow today after I received an email asking customers to contact their drivers to find out if orders were going to be delayed or not. Called customer service to reschedule and confirm my delivery for another day. Then 5min later received a missed call from Pines and Needles, rang back and was told the delivery had to be pushed back even further to another day, was put on hold for 15min, then the adviser hung up on me. Rang back, re-explained the situation, was put on hold for another 7min for then to be told that they couldn't guarantee my requested delivery slot. Overall customer service was very bad, nobody seemed to care about the order or service provided, spoke to about 5 different people over the phone, the best they could offer me as compensation was an additional "mini tree", a partial refund they had to run by their 'logistics director' first. I eventually cancelled the order all together to avoid another 30min on the phone and they issued me a refund. I understand that weather conditions are beyond anyone's control but they should take more responsibility and be a lot more pro-active in finding solutions that keeps the customer happy. I won't purchase again with this company.”

Helpful Report

Posted 8 years ago

“Found out my tree delivery was cancelled due to snow today after I received an email asking customers to contact their drivers to find out if orders were going to be delayed or not. Called customer service to reschedule and confirm my delivery for another day. Then 5min later received a missed call from Pines and Needles, rang back and was told the delivery had to be pushed back even further to another day, was put on hold for 15min, then the advisor hung up on me. Rang back, re-explained the situation, was put on hold for another 7min for then to be told that they couldn't guarentee my requested delivery slot. Overall customer service was very bad, nobody seemed to care about the order or service provided, spoke to about 5 different people over the phone, the best they could offer me as compensation was an additional "mini tree", a partial refund they had to run by their 'logistics director' first. I eventually cancelled the order all together to avoid another 30min on the phone and they issued me a refund. I understand that weather conditions are beyond anyones control but they should take more responsability and be a lot more pro-active in finding sollutions that keeps the customer happy. I won't purchase again with this company.”

Helpful Report

Posted 8 years ago

“To be greeted with the offer of a mince pie is a wonderful beginning. We were shown a selection of superb quality trees by the charming and knowledgeable team. That Sven and the team turned an activity which can seem something of a chore into a pleasure should be applauded. So whether you are a huge fan of Christmas, or like me a bit of a Scrooge, you’ll walk away smiling and looking forward to it all!”

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Posted 8 years ago

“Knowing that christmas is being celbrated without trashing the world”

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Posted 8 years ago

“Thanks to Cosimo, Nick, Kensu, and especially Edward at Pines and Needles W9 who helped me find just the right tree for my flat and carried it down the street and up the stairs. Have a very merry Christmas.”

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Posted 8 years ago

“Ciprian was very informative and helpful when we were buying our first Christmas tree. Will be back next year!”

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Posted 8 years ago

“Beautiful tree - great customer service! Thank you Ciprian”

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Posted 8 years ago

“Great customer service from Ciprian and great trees!”

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Posted 8 years ago

“What a treat being helped by Ciprian! Best tree possible. Thanks so much”

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Posted 8 years ago

“excellent service and happy with tree from shoreditch robbie and david were fantastic to deal with Micheal”

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Posted 8 years ago

“Ciprian gave us the best tree!!! Such a dude!”

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Posted 8 years ago

“Thanks to the team at Stoke Newington especially Stas for great service and lovely tree Alison & Nigel”

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Posted 8 years ago

“Tom and Lucas made choosing our tree at Kenwood today so easy and delightful. Superb customer service. Fun, friendly and very helpful and genuine. Top marks”

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Posted 8 years ago

“Ciprian sells great trees. Needles to say he's a Top bloke.”

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Posted 8 years ago

“Ciprian sells cracking trees, great service. See you next year!”

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Posted 8 years ago

“Good range of trees. Friendly and helpful service.”

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Posted 8 years ago

“So happy every year with my tree from you. Great quality Christmas tree lasting along time. Also very happy with your kind customer service who sorted out a problem with a smile. Your website is super easy to use and you keep me informed many times before the delivery. Definitely will buy me tree from you next year again :-)”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 8 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews