Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ciprian was really cheerful and helpful! He let us test out so many trees even though it was freezing! Will recommend to my friends who live nearby!!”

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Posted 8 years ago

“Ciprian was very helpful-great service! Thanks!”

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Posted 8 years ago

“Bilal and Rio were amazing! So friendly and helpful on such a cold and snowy day - they even gave us a stand for our tree and a mini tree for my daughter - we will definitely be back next year! Thank you.”

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(Stoke Newington N16 7UE) - Posted 8 years ago

“I bought a tree from Rachel and Rumaisa they are both very friendly and we love our tree it was very fresh and I will definitely buy my tree from here in the next year as well”

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Posted 8 years ago

“The guys in Chiswick couldn’t have been more helpful - a very pleasant buying experience and quick delivery of our beautiful Scottish Christmas Tree - thank you!”

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Posted 8 years ago

“Thank you Carlos and Joseph at the Battersea Park store, they were very friendly and helpful when we were at the store and with their advice we managed to get the perfect tree for our house.”

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Posted 8 years ago

“Great service, very happy with the three”

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(Beckenham Green BR3 1BL) - Posted 8 years ago

“Hello! I just wanted to say we bought our tree from your place at Victoria park and we are thoroughly delighted. However the experience was made really special by the lovely guy that served us. I believe his name was Tafari. He was very sweet and helpful and made the whole experience more fun and easy. I think it’s important to get in touch about the good stuff as well as the bad, especially this time of year!”

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Posted 8 years ago

“We picked up a beautiful 6 foot Nordman Fir. Kate was a wonderful help. She made the whole thing a lot of fun and we'll definitely be coming back next year!”

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Posted 8 years ago

“Beautiful tree, friendly customer service. Couldn't be happier. Thank you Pines and Neeedles team.”

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Posted 8 years ago

“My tree looks fabulous, Julian and Rumaisa was both lovely, I visited the Camden site on the Monday to have a look, and their sales advice was excellent, so I came back the next day and bought my tree, it's now up and decorated gold and white. Thanks”

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Posted 8 years ago

“Amazing tree, great communication and the guys were able to bring it into the house as my dad who is quite poorly wasn't able to manage this. Cannot recommend enough.”

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Posted 8 years ago

“Great service and high quality tree delivered. Could not be happier! Thank you for making my Christmas special. Adriana”

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Posted 8 years ago

“This really is a first class company. Our 6th tree from them annd it'sanother beauty. Many thanks.”

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Posted 8 years ago

“a big thank you juan montt for helping us choose our perfect tree. it looks amazing in our house. we highly recommend it.”

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Posted 8 years ago

“Thanks to the team, specially to Juan Montt. He helped me to choose and my tree.”

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Posted 8 years ago

“Stas on Stoke Newington Church St was super helpful and laughed at our stupid tree jokes, which was a bonus. Tree looks great :)”

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Posted 8 years ago

“Very friendly and easy service. Bilal and Rio helped us find a great tree very quickly and easily, thank you!”

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Posted 8 years ago

“I found an enormous amount of pines. All of them with strong branches and beautiful appearance. It was hard to choose.”

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Posted 8 years ago

“First of all, tree was a bit taller than expected which I was very happy about. I ordered a 6ft tree as I was afraid the tree would measure between 5ft and 6ft, but actually the tree was higher than 6ft which was great. Tree itself was beautiful, the branches were full, strong rich (I.e. no "holes" in the tree). The delivery and pre-delivery was very convenient. Several mails before the day of delivery. An e-mail one week before as a reminder. You receive an email in order to track your delivery on the day of the delivery and you receive another message that your tree will be delivered very soon (i.e. you are the next one to be served). Couriers were very friendly, clean and put the tree in its holder perfectly. Very happy about the service overall! Will definitely order here as well next Christmas!”

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Posted 8 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews