Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service from Jacob and especially Julian at Camden Pines and needles! Ill definitely return next year. Highly recommended, my spruce smells incredible :)”

Helpful Report

Posted 8 years ago

“Bilal kindly helped us choose the perfect tree for our house, and carried it to the car. He was very charming and friendly and gave aftercare advice too. Please come back to Wandsworth next year!”

Helpful Report

Posted 8 years ago

“Amazing Christmas decorations and perfect customer service!!!”

Helpful Report

Posted 8 years ago

“Very good service and selection of trees and accessories. Very helpful.”

Helpful Report

Posted 8 years ago

“Ciprian is absolutely INCREDIBLE! So helpful and friendly, an absolute pleasure. Thank you so much!”

Helpful Report

Posted 8 years ago

“I bought a tree from Rachel and Rumaisa they are both very friendly and we love our tree it was very fresh and I will definitely buy my tree from here in the next year as well”

Helpful Report

Posted 8 years ago

“Ciprian was really helpful, would recommend!”

Helpful Report

Posted 8 years ago

“Ciprian was really cheerful and helpful! He let us test out so many trees even though it was freezing! Will recommend to my friends who live nearby!!”

Helpful Report

Posted 8 years ago

“Ciprian was very helpful-great service! Thanks!”

Helpful Report

Posted 8 years ago

“Bilal and Rio were amazing! So friendly and helpful on such a cold and snowy day - they even gave us a stand for our tree and a mini tree for my daughter - we will definitely be back next year! Thank you.”

Helpful Report

(Stoke Newington N16 7UE) - Posted 8 years ago

“I bought a tree from Rachel and Rumaisa they are both very friendly and we love our tree it was very fresh and I will definitely buy my tree from here in the next year as well”

Helpful Report

Posted 8 years ago

“The guys in Chiswick couldn’t have been more helpful - a very pleasant buying experience and quick delivery of our beautiful Scottish Christmas Tree - thank you!”

Helpful Report

Posted 8 years ago

“Thank you Carlos and Joseph at the Battersea Park store, they were very friendly and helpful when we were at the store and with their advice we managed to get the perfect tree for our house.”

Helpful Report

Posted 8 years ago

“Great service, very happy with the three”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 8 years ago

“Hello! I just wanted to say we bought our tree from your place at Victoria park and we are thoroughly delighted. However the experience was made really special by the lovely guy that served us. I believe his name was Tafari. He was very sweet and helpful and made the whole experience more fun and easy. I think it’s important to get in touch about the good stuff as well as the bad, especially this time of year!”

Helpful Report

Posted 8 years ago

“We picked up a beautiful 6 foot Nordman Fir. Kate was a wonderful help. She made the whole thing a lot of fun and we'll definitely be coming back next year!”

Helpful Report

Posted 8 years ago

“Beautiful tree, friendly customer service. Couldn't be happier. Thank you Pines and Neeedles team.”

Helpful Report

Posted 8 years ago

“My tree looks fabulous, Julian and Rumaisa was both lovely, I visited the Camden site on the Monday to have a look, and their sales advice was excellent, so I came back the next day and bought my tree, it's now up and decorated gold and white. Thanks”

Helpful Report

Posted 8 years ago

“Amazing tree, great communication and the guys were able to bring it into the house as my dad who is quite poorly wasn't able to manage this. Cannot recommend enough.”

Helpful Report

Posted 8 years ago

“Great service and high quality tree delivered. Could not be happier! Thank you for making my Christmas special. Adriana”

Helpful Report

Posted 8 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews