Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,555 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEAUTIFUL TREE”

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Posted 20 years ago

“very nice!”

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Posted 20 years ago

“Lovely tree”

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Posted 20 years ago

“The tree is beautiful, very happy with it.”

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Posted 20 years ago

“perfect! very happy with everything!!\nand the delivery was great and punctual, and always contacted me to let me know the time. Thank you guys very much and for the beautiful free decorated wreath”

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Posted 56 years ago

“Excellent customer service”

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Posted 56 years ago

“The delivery was at 1.30pm instead of 8am-1pm. One long bottom branch was broken, so it looks a little uneven but apart from that, the tree looks good. Mike was very good.”

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Posted 56 years ago

“Perfect”

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Posted 56 years ago

“i was told i would receive a swag. then told it would be delviered the next day. it never was and i ahd to keep chasing to get an answer. wreath delivered isntead, but not the same”

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Posted 56 years ago

“As wide and full as it is tall! Great tree!”

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Posted 56 years ago

“Our first time trying you. Tree was "ok" a bit dry. Delivery was "ok" - bit rushed, quite messy but "ok" may try again, may not. We'll see.”

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Posted 56 years ago

“Wronng tree was delivered. \nDriver also didn't know that I have booked fitting service as well, therefore didn't have tools with him. \n He did put all his effort and did his job brilliantly though. Shame he was put in such position though. \nKind regards,\nVictoria”

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Posted 56 years ago

“Our tree was absolutly beautiful. Delivery was quick and gentlemen very nice who delivered it. Thank you so much.”

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Posted 56 years ago

“The delivery was fine but our tree turned out to be a disappointment. It was totally dead and shedding like crazy by Dec 20th. By Christmas eve it fell apart and lights and decorations literally fell off. We had to take it down late on Christmas day. Dreadful.”

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Posted 56 years ago

“A beautifully shaped tree 5 stars”

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Posted 56 years ago

“My tree is AMAZING\nThe best tree I have ever had.\nAm so enjoying it.\nThank you”

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Posted 56 years ago

“Great tree and great service from pines and needles, same about the delivery company look forward to next year. Tree been up for nearly 3weeks and as good as new.”

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Posted 56 years ago

“The tree was quite dirty. I had to wipe it down with a cloth before we could decorate it. It seems to have a bit added to it at the top to make it 7ft, which is not right. The driver was very stressed and, as a result, not as helpful as he might have been.”

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Posted 56 years ago

“Tree is so beautiful. Thank you.”

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Posted 56 years ago

“Excellent customer service, Susan Henderson was lovely, the delivery drivers courteous.\nWould recommend to friends and re-use next year.”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,555 reviews