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Pines and Needles Reviews

4.2 Rating 2,522 Reviews
68 %
of reviewers recommend Pines and Needles
4.2
Based on 2,522 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Very useful - so far so good!
Helpful Report
Posted 14 years ago
The tree was quite dirty. I had to wipe it down with a cloth before we could decorate it. It seems to have a bit added to it at the top to make it 7ft, which is not right. The driver was very stressed and, as a result, not as helpful as he might have been.
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Posted 55 years ago
Ok but tree not brilliant!
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Posted 55 years ago
ordered an 8ft tree and you delivered a 12ft one? i had to chop about 3ft off, i would have had to chop it off even if it had been a 8ft tree as most of it was dead and brown! Not impressed
Helpful Report
Posted 55 years ago
You order confirmation emails seem to have the wrong dates. They list the date of the order not the date of the delivery or pickup. Time is right though.\n\ne.g.\nFREE 10 inch Decorated WreathStandard Dlv 2014-11-16 / 18:00-22:00\nBudget Collection ANYTIME 2014-11-16 / 08:00-22:00
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Posted 55 years ago
Apart from the tree not arriving until 1.30pm I was happy with everything until I opened the tree and the top of the branch where the angel goes was snapped off because of the way it had been packaged. Bit disappointing, but the decorations I ordered from yourselves were lovely.
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Posted 55 years ago
good
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Posted 15 years ago
good
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Posted 15 years ago
have never seen such gorgeous bushy xmas trees!
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Posted 18 years ago
all really beautiful trees,
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Posted 18 years ago
Re Order 51911.\n\nThe tree is fabulous. However, having price checked the Christmas lights, you have charged me much more than other retailers. I found the 480 warm white LED supabrights as cheaply as £24.99 online, and the red lights are freely available much cheaper too. You don't show the brand when ordering, so it's impossible to price check until they arrive. It does put me off ordering in the future, to be honest, which is a shame as I do love your trees.
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Posted 12 years ago
please remove my address from your records as I will not need another tree - should this change I have your contact details - thank you.
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Posted 11 years ago
Best tree yet
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Posted 55 years ago
very happy
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Posted 55 years ago
Hi, very happy with delivery, tree, garlands and wreath - all very good quality. \nThe one dispointment, especially given our order size of £150, is that we had ordered some free mistletoe, which did not arrive.\nWould it be possible to deliver the free mistletoe to us please? Kind regards, Stephen
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Posted 11 years ago
the tree didn't fit in the holder of last year - the tree is really very developed on one side and not the other and tilts therefore
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Posted 19 years ago
Tree good
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Posted 17 years ago
perfect
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Posted 19 years ago
Excellent Perfect
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Posted 16 years ago
I ordered a 5 foot tree. Unfortunately there is no way it's 5ft. I'm 5ft4 and it only reaches my chest. I've had to put it on a table because it's too small to go on the floor. I have also emailed you regarding this and received no reply.
Helpful Report
Posted 55 years ago
Pines and Needles is rated 4.2 based on 2,522 reviews