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Pines and Needles Reviews

4.2 Rating 2,550 Reviews
68 %
of reviewers recommend Pines and Needles
Company Reviews Product Reviews
493
 Questions Insights Metrics Info
4.2
Based on 2,550 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Georgia
Verified Buyer
“Little bit late with the delivery due to having so many to fit in, however very apologetic and polite on arrival and gave us a free mini xmas tree! :)”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Elina
Verified Buyer
“The tree is ver fresh, the people who made the delivery were very cheerful and polite, I am very pleased! thank you, Merry Christmas!!”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Hannah
Verified Buyer
“Arrived on time and is a beautiful tree. We are very happy with it, thank you!”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Marcus
Verified Buyer
“Great, efficient and timely service. The tree looks GREAT too! Marcus,”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Tessa
Verified Buyer
“Excellent ordering and invoicing. Gentlemen who put up and decorated the tree were helpful and did an excellent job. The tree looks wonderful. Thank you.”
Helpful Report
Posted 11 years ago
Natashka
Verified Buyer
“Great service as usual. Delivery on time and with a smile. Beautiful trees.”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Kelly
Verified Buyer
“Really impressed again with your service once again Pines & Needles. The tree is beautifully decorated and arrived on time. We have had lots of compliments from the staff here at Experian Clapham. Thank you for the free added extras also. Merry Christmas, see you again next year. Kelly”
Helpful Report
Posted 11 years ago
Huw
Verified Buyer
“This is our fourth year ordering a tree for our office from Pines & Needles. The service is super efficient. The trees are of excellent quality and shape. We wouldn't consider looking for another supplier and neither should you !”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Patricia
Verified Buyer
“The experience was great, the lady I ordered from couldn't have been more helpful and the delivery time was really quick and arrived on day as promised. The two guys who delivered were happy to move it to the space I wanted and were friendly and efficient. The tree itself is great, really fresh and with that great Christmas tree smell! thank you”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Vanessa
Verified Buyer
“Very quick delivery. Nice delivery guys. Helpful. Very easy service. Came earlier than I thought and let me know when they were on their way. Overall, great service, as always. Thank you”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Susan
Verified Buyer
“Hello thank you very. Much for. Our Norwegian spruce Christmas tree it was delivered on time as stated The tree was in very good condition very healthy We will not hesitate to use you services again Score 10 out of 10 for fantastic tree, excellent delivery services, Excellent online services thank you once again,”
Helpful Report
Posted 11 years ago
Christine
Verified Buyer
“We have used Pines & Needles for a few years now and they have always given an excellent service. The two guys who delivered our beautiful tree this year were very jolly and good sports and one of our events girls took a photo of them to put on our twitter blog. The tree was excellent this year, and so many people have commented on this. We will continue to use Pines & Needles for years to come i am sure of that.”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Mrs
Verified Buyer
“I already did this on the day of delivery - do you not have it?”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Larissa
Verified Buyer
“Loving the men in kilts and bubbly personalities.”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Becky
Verified Buyer
“great service, beautiful tree”
Helpful Report
(Regent Park NW1 7TN) - Posted 11 years ago
Philippe
Verified Buyer
“very good service - quick, efficient, friendly.”
Helpful Report
Posted 11 years ago
Yanett
Verified Buyer
“Service was really great. Received constant updates on where the tree was. Got a call before delivery as well, which is great because you can be ready. Our tree is beautiful and we will definitely order our tree from this company next year.”
Helpful Report
Posted 11 years ago
Gemma
Verified Buyer
“Fantastic tree. Very nice and helpful chap delivered it. Only negative would be the messages sent to my landline and mobile phone, only mobile phone is fine, texts left on the landline take ages to listen to and i got more than one which were quite annoying.”
Helpful Report
Posted 11 years ago
Anonymous
Verified Buyer
“Just like to say that the staff at Wembley were very polite and friendly. From the moment we walked in we were welcomed and one of the guys in the yard offered to show us around explaining the types of trees they had and the different fragrances they give - unfortunately I can't remember his name! The staff in the office were all happy and friendly, I went back and brought a second tree and received a free mini tree which was a nice treat! Will definitely be buying my trees from here every year :)”
Helpful Report
Posted 11 years ago
Joanna
Verified Buyer
“As always, a beautiful tree! Delivery guys were quick, efficient and super-friendly - Thank you! Merry Xmas.”
Helpful Report
Posted 11 years ago
Pines and Needles is rated 4.2 based on 2,550 reviews
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