Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received two stunning trees for my office, which all of the staff and visitors have commented on what lovely trees they are. The both look very fresh and green and smell amazing. The process from ordering to delivery was perfect and we are very happy we made our purchase via pines and needles again this year”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

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(Regent Park NW1 7TN) - Posted 11 years ago

“Beautiful tree delivered and set up by friendly and professional workers. Thank you!”

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(Regent Park NW1 7TN) - Posted 11 years ago

“the tree as always was fantastic and it looks great in our reception area we are getting lots of great comments many thanks pat Haverstock school”

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(Regent Park NW1 7TN) - Posted 11 years ago

“I've been using Pines & Needles for several years now. The process is simple from ordering to collection, and the delivery guys are always friendly. The trees are really beautiful - very good quality and last really well. It always puts a smile on the face of our staff!”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Excellent Service - and prompt delivery. The tree looks amazing and is a fantastic shape. We will be using Pines and Needles from now on!!!”

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Posted 11 years ago

“Arrived as requested, Healthy tree, I'll be purchasing another next year.”

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Posted 11 years ago

“Great tree, delivered on time. A great service. I always use Pines and Needles for both our office and home tree.”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Great tree, delivered on time. A great service. I always use Pines and Needles for both our office and home tree.”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Great tree, delivered on time. A great service. I always use Pines and Needles for both our office and home tree.”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Your team arrived on time, suitably kilted (!) and were very efficient and friendly. We have ordered from you for a few years now and have always been delighted with the product and service we've received. I thoroughly recommend your services to all!”

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(Regent Park NW1 7TN) - Posted 11 years ago

“We were very pleased with the service we received from Pines and Needles. The staff were very friendly and helpful and although we received incorrect items at first, the correct ones were delivered the next day. Veronika in particular was very efficient :-)”

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Posted 11 years ago

“Very curtious, funny guys. With kilts to boot! What more could you want. Scottish dancing for next year... may be?”

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(Regent Park NW1 7TN) - Posted 11 years ago

“The complete service was excellent, from the friendly telephone staff, the notification that delivery would be happening in the next 30 minutes (so avoiding waiting around all day) to the helpful installation team. As well as this, the tree is fantastic.”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Beautiful tree, as always. Consistently good quality, very organised and great customer service. Thanks!”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Beautiful tree, as always. Consistently good quality, very organised and great customer service. Thanks!”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Helpful staff on time no drama in tree set up quickly all with out the fuss. highly recommended 3rd year in row using Pines and needles gets better each year. Happy customer”

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(Regent Park NW1 7TN) - Posted 11 years ago

“All done through the website. Quick, easy and efficient.”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Helpful staff on time no drama in tree set up quickly all with out the fuss. highly recommended 3rd year in row using Pines and needles gets better each year. Happy customer”

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(Regent Park NW1 7TN) - Posted 11 years ago

“A very pleasant company to deal with. They were accurate with their delivery time. The tree was everything I expected. Will definately use them again”

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Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews