Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, friendly staff and a great-looking tree. Both delivery and collection of the tree were smooth and stress-free!”

Helpful Report

Posted 3 years ago

“Good quality trees and great delivery & installation guys. Definitely worth paying a bit extra for the convenience. My tree lasted 3 weeks and still looked as fresh when it was undressed as it had at the start. It seemed a shame to take it out!”

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Posted 3 years ago

“The tree turned up a day late but the quality made up for the delay. It was a beautiful shape and it kept its needles and looked really fresh until I took it down at 12th night.”

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Posted 3 years ago

“Beautiful healthy tree”

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Posted 3 years ago

“When our party was unfortunately cancelled, Pines and Needles sorted out our refund without any hassle. I also use them for our christmas tree at home every year!”

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Posted 3 years ago

“Nice tree and excellent service”

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Posted 3 years ago

“My very first time ordering a tree online and I actually think it’s the best tree we have ever had! Most beautiful to look at and has held its amazing smell the whole month.”

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Posted 3 years ago

“Great price, great tree, fast delivery!”

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Posted 3 years ago

“Great service and quite possibly the best tree we have ever had. Still alive and healthy. 100% recommend.”

Pines and Needles 5 star review on 1st January 2022

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Posted 3 years ago

“Lovely tree. Great shape. Still going strong with little dropping of needles. Thank You”

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Posted 3 years ago

“Excellent tree - very pleased with it.”

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Posted 3 years ago

“Great service! The two guys arrived as scheduled, phoned 15 mins before they arrived, tree removal was fast, efficient, and left no trace. Very polite, I’d recommend it to anyone who can’t face the nightmare of getting an old tree out of the house;)”

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Posted 3 years ago

“Great service and lovely tree”

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Posted 3 years ago

“Great tree, friendly team and efficient service. Will be using again!”

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Posted 3 years ago

“Everything was great. The delivery and the tree!”

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Posted 3 years ago

“Best tree we've ever had.”

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Posted 3 years ago

“I was really impressed with the quality of the product purchased. I got a 4-foot tree, which was delivered on time. The quality of the tree was high - it was a great shape, did not drop many needles, and considering how close it was to Christmas, I was impressed with how nice it was.”

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Posted 3 years ago

“We have never had a real tree and found you guys via Google, wow amazing tree looks great minimum needle loss amazing. We will be ordering from you next year”

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Posted 3 years ago

“Delivery on time. Trees always a lovely shape”

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Posted 3 years ago

“Great quality, delivery - very happy with my first order! Will come back next year.”

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Posted 3 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews