Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last year we had a very pleasant experience with Pines and Needles (I think I even used the word "magical" on the day). Unfortunately, we cannot say the same for this year. We had an extremely unpleasant delivery, being blamed by the drivers that they've waited outside for 1 hour even though no one had notified us that they have arrived. Of course they were also waiting at the wrong address (also our fault) and despite a very thorough description given to them in advance on how to reach and locate the exact address, it took us 20 minutes of phone calls to get them to arrive at the right location. The lady accompanying the driver also made sure to tell us how it is not her job to find the location and she is equally frustrated with the driver. She ended up shouting at him on the street, making a scene and people looking towards us. We ended up getting the wrong tree which was a lot larger than the one we ordered, we didn't get our mistletoe gift and even though we sent our feedback to the company, no one has been in touch with us yet. Quite upsetting really and we might have to reconsider using Pines and Needles next year. Very unfortunate as we had a beautiful experience the first time around!”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 9 years ago

“Lovely tree and good advice. Very disappointed by the outrageous £15.00 delivery fee! Never known a christmas tree shop charge for delivery! And £15.00 is totally outrageous. Most people who purchase their christmas tree live locally so how can they justify this charge?”

Helpful Report

(Maida Vale W9 2EW) - Posted 9 years ago

“Tree arrived today. OK but not great. Lots of dropping needles (much more than in the past) even though it's a Nordmann Fir. Also tree wasn't a great shape (needed a lot of trimming to make it symmetrical) and trunk was tricky to install in stand as it was quite misshapen. Overall I'm disappointed as I'd heard such great things of the company. Don't think I'll be using you again.”

Helpful Report

Posted 9 years ago

Hi Annone, We have a quality guarantee is in place for situations like this. You can contact our office within 72 hours of delivery and we will happily replace the tree for you. Trees are fresh cut natural products and we cannot control how long they stay fresh for but as mentioned that is one of the reasons why we have this policy in place to keep our customers happy and offer the best products and service we can. Please call 0203 3849420 if you wish to replace your tree free of charge.

Posted 9 years ago

“Sarah and Fergus looked after me very well, the found a beautiful tree for me, clipped it and loaded it into the car. what more could I ask for Christmas! will flatau”

Helpful Report

(Richmond SW15 6JA) - Posted 9 years ago

“The delivery guys who delivered the tree were more than useless I rang the office and they sorted it straight away”

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(Beckenham Green BR3 1BL) - Posted 9 years ago

“Great bunch down at Victoria Park! Special thanks to gordie and Sam. Went the extra mile and now our boat smells lovely a Christmassy! Joe”

Helpful Report

Posted 9 years ago

“Review is actually based on Tuffnells the delivery company. Ordered tree and other items from Pines and Needles, delivery date agreed for the 13th December, tree never turned up. Tuffnells could not care less. Pines and Needles have said it will now come Thursday, not impressed. Suggest Pines and Needles use a reliable delivery company. If it does not come Thursday I will be asking for a full refund.”

Helpful Report

Posted 9 years ago

“The second year I have bought my tree at Greenwich Park Pines and Needles. If possible, this tree (an eight foot Nordman) is even better than last year's! I wouldn't go anywhere else now. I bought the tree earlier this year as last year it was still immaculate when I took it down so wished I'd put it up earlier. Customer service by phone and on site was brilliant, I couldn't have asked for better. A particular thank you to George from Devon who was so very helpful, including securing the tree to the roof rack. See you next year guys.”

Helpful Report

(Finsbury Park N4 1EE) - Posted 9 years ago

“Tree pretty bare on one side the year! :-(”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 9 years ago

Hi Peter, Customer Service is important to us... Our trees are a natural product so they are subject to imperfections sometimes which is why we offer our quality guarantee, where you can call our customers service within 72 hrs of delivery and we can send you another if you are not happy. Apologies again, please do get in contact

Posted 9 years ago

“Service, delivery and tree quality.”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 9 years ago

“Great tree, well installed, took the pain out of purchasing, transporting and setting up a tree.”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 9 years ago

“Amazing service. Wasn't happy with my first tree and they delivered a new one the next day without any fuss! ????”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 9 years ago

“The delivery men are kind, helpful and courteous. And, although, they delivered the wrong tree (I ordered a Nordmann and was delivered a Spruce), they offered to deliver the correct tree the same day or a refund. Excellent service.”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 9 years ago

“Beautiful tree, lots of great compliments!”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 9 years ago

“Excellent service”

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(Beckenham Green BR3 1BL) - Posted 9 years ago

“Flexible delivery, good communication, amazing tree”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 9 years ago

“DO NOT EVER BUY FROM THIS COMPANY. This the the most diabolical company I have EVER used. So much for the pride in customer satisfaction. We ordered our tree, took the day off work to wait at home for its arrival, after no communication from the company and us having to call them on several occasions they finally say at 23:00 maybe we won't deliver it and hang up the phone in mid conversation. And it doesn't stop there.... it gets worse! Again WE had to call them Saturday morning, where the office new nothing about what was going on... finally requested for delivery Sunday before 12am.... waited for phone call to confirm, NEVER called back. Sunday morning after no confirmation rang again, spoke to the same guy who played dumb about our storey and said he had never heard of it..... eventually cracked and said it was his fault. WOW! Finally at 18:00 Sunday we got our tree...... no real apologies, no compensation, nothing! Terrible, lying customer service.”

Helpful Report

Posted 9 years ago

“Delighted to have been served by Harry in Fulham. He is truly excellent.”

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Posted 9 years ago

“So impressed by Harry at North End Road. His customer relation skills are second to none.”

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Posted 9 years ago

“We bought a beautiful tree a week ago in Victoria Park. Sam, Gordie, Dave and Michael were all very helpful!”

Helpful Report

Posted 9 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews