Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,555 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“best shaped tree we have ever purchased”

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Posted 56 years ago

“very good and your people are very nice and helpful”

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Posted 56 years ago

“best trees we ever had!\nThank you so much”

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Posted 56 years ago

“Cheerful,polite and efficient delivery”

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Posted 56 years ago

“very happy”

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Posted 56 years ago

“very happy”

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Posted 56 years ago

“very happy”

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Posted 56 years ago

“very happy”

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Posted 56 years ago

“Very nice guys, quick and thoughtful - chose a full bodied tree!”

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Posted 56 years ago

“Very nice tree and delivery person was very nice!!”

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Posted 56 years ago

“Great service! Tree looks amazing. Easy to book and the value for money is above expectations.”

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Posted 56 years ago

“Friendly, courteous and efficient. \nWell done !!”

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Posted 56 years ago

“As usual, a lovely tree but the trunk was so wide we had to saw it half thereby losing a good portion of the tree and leaving it slightly lopsided. I think for £80 we should expect to be able to slot it straight into a holder with the minimum of modification.”

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Posted 56 years ago

“Tree looks amazing and the service was great. The only problem was the the tree damaged the banister when being carried up the stairs. It also was not in any wrapped which created a rather large amount of mess.\n\nOther than that, all good.\n\nMany thanks”

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Posted 56 years ago

“very nice tree”

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Posted 56 years ago

“The delivery timeframe was too large;the tree was a bit underwhelming; and it did not have a fresh cut to the trunk as the tree drank no water and is extremely dry.”

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Posted 56 years ago

“I ordered the tree to arrive first thing on Saturday, so that we could get it decorated and have it for the weekend as we were having a Christmas party. It arrived on Saturday morning, as scheduled. The first tree they tried to give me was obviously too short, as it was clearly shorter than the delivery guy, who was nowhere near six feet, although they tried to persuade me that it was. After some discussion they eventually found one that was 6 feet as ordered (exactly six foot, and not an inch more...) They carried it in and dumped it on the floor, unopened, they said they couldn't open it for me to look at. When I did open it up, I found that it was absolutely filthy, one side was covered in dried mud. We tried to brush it off, as we desperately needed to get it decorated, but it was no use and we had to take it all the way outside and hose it down. As it was pouring rain all day, we could not bring it in the house until today (Sunday), so did not even have a Christmas tree up for our Christmas party, which was extremely upsetting. It's still got dirt on it, we couldn't get it all off with the hose as it was dried in. We also ordered a "no drop" tree, and yet it has dropped so many needles that it looks like it's sitting on a green carpet -- the floor under the tree isn't even visible. \n\nI really don't think I've got what I paid for, either in terms of the tree itself, or the delivery service”

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Posted 56 years ago

“Missed delivery slot on 2 days running. Was supposed to remove stress but ended up being 10 times worse than sourcing it myself. Will never use again”

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Posted 56 years ago

“beautiful tree”

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Posted 56 years ago

“The tree is nice but sadly didn't have any smell”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,555 reviews