Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A handsome tree that justified the premium price! Very happy with the delivery – will order from Pines and Needles next year.”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Fast, efficient and good humoured service! One of the elves was cute too ;-)”

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(Regent Park NW1 7TN) - Posted 11 years ago

“They are very quick on rectifying any problems that you may have, very friendly staff, would recommend anyone buying from them, i will definitely be back next year for my tree, best real tree i have seen in a long time, freshly cut, really happy with the service, thanks guys :)”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Great serivce. Deilvery guys knew what they were doing, and were very friendly and showed a festive spirit! They knew about the tree and how to take care of it. Impressed, thank you.”

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Posted 11 years ago

“I love my tree! Thanks Jake from St Albans”

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Posted 11 years ago

“It took me a while to decide which tree I wanted but the boys in St Albans were very patient and found me my perfect tree. Love the wooden stand and got a little tree too! Thanks Jake & Matt”

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Posted 11 years ago

“Fantastic service, beautiful tree.”

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Posted 11 years ago

“I ordered my tree late Friday night and got it delivered first thing Sunday morning within the time slot promised. Really friendly and helpful delivery men. The tree is great. Will definitely use the same company next year. Charlotte, SE1.”

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Posted 11 years ago

“Rupert was super helpful and cheery when we met him in Ealing and even treated us to a complimentary mince pie! This our second year buying our tree from Pines and Needles and we couldn't be happier ????”

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Posted 11 years ago

“Lovely little tree! Quick response when I asked a question - thanks.”

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Posted 11 years ago

“These kilted dudes arrived in Greenwich Park (Blackheath) out of the blue this Christmas. The quality of their trees is outstanding. I love the fact these trees come from their own farm in Scotland, are sustainably grown and support their community. I'd much rather buy from a family run business than B&Q or some other faceless chain. I'm not knocking those big chains but Christmas is about family after all - well done Pines and Needles. You are indeed, the premier Christmas tree warriors! David Dao, Blackheath”

Helpful Report

Posted 11 years ago

“Tree arrived on the date specified. Delivery guys (in kilts) were helpful and friendly. Tree was the right size and looks great same as last year.”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Excellent service and amazing tree! This is the second year we have used Pines and Needles and will definitely be doing so next year.”

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(Regent Park NW1 7TN) - Posted 11 years ago

“The delivery guys were extremely helpful and prompt. We are very happy with our tree and the competitive price that we received. Will purchase again next year. Kind Regards, Meg”

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Posted 11 years ago

“Great service! Friendly, efficient and the tree looks so great! We had a bespoke design which they were happy to accommodate so thank you. Will definitely be using for years to come. We only wish they had told us they hadn't put in any water in the base as they left as we thought they had. Still very highly recommend! A++”

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Posted 11 years ago

“Fabulous service and beautiful tree as always!”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Effortless, start to finish. Thank you and see you next year!!”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Excellent customer service from the ladies I spoke to when purchasing the Christmas tree. The tree came on time and was a lovely shape and had a lovely colour to it. Will defiantly be using your company again!”

Helpful Report

Posted 11 years ago

“Thank you for a beautiful tree and for very helpful guys!! All perfect and Merry Christmas!”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Friendly delivery, although the lads cheated and wore track suits under the Kilts! The tree is a beautiful shape as always and looks very tasteful in our reception area. Thank you Pines & Needles!”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

We had to let them, poor fellas, it's freezing out there :-)

Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews