PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,802 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd August 2026

Christine Mills

PetsPyjamas 5 star review on 2nd July 2026

Nicola Pizzey

PetsPyjamas 5 star review on 7th June 2026

Julie Turner

3621

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is the first time booking with PetsPyjamas, I found them extremely helpful and pleasant. Every question I asked they went out of there way to find the answer. We are looking forward to our break away with our adorable Maltipoo Hubble.”

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Posted 5 years ago

“PetsPyj’s saved our holiday when a previous cancelled. Their response is almost immediate and friendly helpful service next to none. Will always use them from now on!”

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Posted 5 years ago

“Went on to website to book but found it very difficult to find anything that was right for us, as everything had suddenly become fully booked (end of lock down & school summer break). However a PP concierge quickly rang back and within 30 mins we had a holiday booked. Very satisfied.”

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Posted 5 years ago

“Fast friendly response to my initial request. Looking forward to our first PetsPyjamas hotel/holiday experience”

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Posted 5 years ago

“Booking our dog friendly hotel stay with Pets Pyjamas (for the first time) was a 5 star experience from beginning to end. Rachel Brown was super helpful, extremely efficient and patient...when we changed our mind the next day, wanting to upgrade our hotel room! We will most certainly be using Pets Pyjamas again when we next want to take our dog Woody away with us.”

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Posted 5 years ago

“Made some enquiries and had a email to say someone would phone within 2 hours. A lovely lady phoned and organised my booking no problem very professional.”

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Posted 5 years ago

“Jodie was extremely helpful in providing a selection of hotels for us to stay in Cornwall . Once we had decided on the one that suited us best Jodie quickly arranged the booking and recorded my partners special dietary requirements .”

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Posted 5 years ago

“Lynda contact me very quickly and assisted with all my enquiry’s”

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Posted 5 years ago

“Adam was super helpful sorting out a suitable hotel for us”

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Posted 5 years ago

“Adam was extremely helpful, very polite and jolly.”

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Posted 5 years ago

“Extremely helpful lady who went the extra mile to find me a short break at late notice.”

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Posted 5 years ago

“My husband booked a 3 night stay for my 60yh birthday. Just weeks before corner started. He rang and rang about moving our brake to this year. No call back No response at all. So I started with emails So many with no response Untill I said I'd get my solicitor. We then had a refund. Never again and no one got back to us to say sorry”

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Posted 5 years ago

“Professional & considerate answered all our questions”

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Posted 5 years ago

“Very helpful pleasant”

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Posted 5 years ago

“Exceptional staff ; my booking was dealt with care , efficiency & an assurance they would be available to help with any queries that may arise”

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Posted 5 years ago

“Left message for me, was able to give info quickly and helpful with voucher. Thanks Adam”

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Posted 5 years ago

“Initial contact with Melanie was good yesterday evening and I paid the deposit. HOWEVER I received an email at approx 3am this morning regarding me paying the balance as it was 12 weeks to our holiday. Have tried to pay this today without success. Have sent an email and also rang Melanie's number and the main telephone but no answer by anyone. Just say everyone is busy. Hope this is not ominous and hope you are not like other travel firms who ignore you once they have your money. Please contact me on my mobile number ASAP tomorrow.”

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Posted 5 years ago

“Very helpful service and found exactly what we were looking for in the location we wanted. Brilliant service 👏”

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Posted 5 years ago

“Always feels like a personal experience with a named advisor to assist with your booking”

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Posted 5 years ago

“First time booking with pets pyjamas and so far such an amazing customer service experience. Jodie has been exceptional. There were extra requirements for our booking - as well as a puppy - we have accessibility needs. Jodie went the extra mile - it’s been a very long time since we had such great friendly competent service. Thanks so much”

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Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,802 reviews