PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,751 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,751 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 5th March 2026

Gary Fisher

PetsPyjamas 5 star review on 3rd March 2026

SHARON COOPER-WESTHEAD

PetsPyjamas 5 star review on 28th February 2026

Michael Wright

PetsPyjamas 5 star review on 25th February 2026

Lindsey Peters

PetsPyjamas 5 star review on 22nd February 2026

Andrew Tilley

3595

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have done a great job for us but I am unable to login with you as I have no login password”

Helpful Report

Posted 4 years ago

“This is the first time I have booked with Pets Pyjamas. The service was excellent however I really do feel you need to send your reception staff to view the destinations as there were questions which the member of staff did not know the answers too as she had never been there. It would help your staff tremendously if they were taken to the resorts and made familiar with the surrounds and area.”

Helpful Report

Posted 4 years ago

“Agent was great but I wish customers could check availability themselves. Experience system issues: booking addressed to wrong person plus overcharged. Agent noticed error and issued credit but took over 2 weeks to get money back”

Helpful Report

Posted 4 years ago

“Goggle search”

Helpful Report

Posted 4 years ago

“Very helpful”

Helpful Report

Posted 4 years ago

“Fast friendly response to my initial request. Looking forward to our first PetsPyjamas hotel/holiday experience”

Helpful Report

Posted 4 years ago

“Really helpful, found me options for half term with children and the dog welcome within my budget but still somewhere special. Thanks for your help”

Helpful Report

Posted 4 years ago

“This was the first time I'd actually booked something through the website having looked at it before. I've rated it as good because we had a few teething problems. I tried to book a hotel that showed availability on the site but was unavailable when we requested a booking. We were contacted immediately via email which was great but when I replied, as requested, with information about what we were looking for, no one replied and I had to chase twice. However on the plus side, when someone did get in touch (Claire) she was polite, efficient and helpful and booked an alternative quickly.”

Helpful Report

Posted 4 years ago

“Excellent personal service but misleading on website regarding online availability as told it was not 'live' and also several discrepancies regarding price of properties for the week chosen.”

Helpful Report

Posted 4 years ago

“Jen worked hard to find suitable options for a special weekend away.”

Helpful Report

Posted 4 years ago

“Brilliant concept for families with dogs that need to get away and not worry about dog boarding/kennels. Our concierge was great and within 24hrs we already had a few confirmations.”

Helpful Report

Posted 4 years ago

“A great experience with Jen, who found us what looks to be an ideal property with all of the requirements for my Mum.”

Helpful Report

Posted 4 years ago

“I had a slight hitch with the actual booking but Karen quickly and efficiently sorted everything out, so very pleased. The 4 star is for the glitch in the booking but I would give Karen 5 stars for remedying the little problem. Hoping that the holiday goes as well!”

Helpful Report

Posted 4 years ago

“Karen was very helpful in making the booking the reply from you was prompt but still waiting for final hotel confirmation”

Helpful Report

Posted 4 years ago

“Although booking was a bit slow as hotels aren't open, PetPyjamas kept trying and came up with suggestions when our first choice wasn't available. I also checked the price of the hotel we booked, and it was cheaper with PJ when you added the cost of a dog to the hotel cost on other sites.”

Helpful Report

Posted 5 years ago

“Helpful and friendly person on the phone. Not clear from the booking confirmation what is included though. Should be evening meal included? In which restaurant?”

Helpful Report

Posted 5 years ago

Dear Mr Lawlor, Thank you for taking the time to leave a review. I have passed this feedback to our Sales Manager who will arrange more information to be given to you. Apologies this was not included in your confirmation. Very best wishes, Aimee from PetsPyjamas 🐾

Posted 5 years ago

“So friendly and enthusiastic to help”

Helpful Report

Posted 5 years ago

“Efficient & friendly service. Provided information needed extremely quickly. Thanks PetePyjamas.”

Helpful Report

Posted 5 years ago

“Really helpful staff but let down by poor web site functionality”

Helpful Report

Posted 5 years ago

“The website is a bit clunky and a lot could be improved there . All the staff I have dealt with and been helpful and lovely , but the systems seem to hold them back to. Very dog friendly and some lovely properties.”

Helpful Report

Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,751 reviews