PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,713 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th April 2025

Patricia Clarkson

PetsPyjamas 5 star review on 23rd April 2025

Grant Coleman

PetsPyjamas 5 star review on 22nd April 2025

Adam Habib

3486

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goggle search”

Helpful Report

Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Fast friendly response to my initial request. Looking forward to our first PetsPyjamas hotel/holiday experience”

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Posted 3 years ago

“Really helpful, found me options for half term with children and the dog welcome within my budget but still somewhere special. Thanks for your help”

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Posted 3 years ago

“This was the first time I'd actually booked something through the website having looked at it before. I've rated it as good because we had a few teething problems. I tried to book a hotel that showed availability on the site but was unavailable when we requested a booking. We were contacted immediately via email which was great but when I replied, as requested, with information about what we were looking for, no one replied and I had to chase twice. However on the plus side, when someone did get in touch (Claire) she was polite, efficient and helpful and booked an alternative quickly.”

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Posted 3 years ago

“Excellent personal service but misleading on website regarding online availability as told it was not 'live' and also several discrepancies regarding price of properties for the week chosen.”

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Posted 3 years ago

“Jen worked hard to find suitable options for a special weekend away.”

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Posted 3 years ago

“Brilliant concept for families with dogs that need to get away and not worry about dog boarding/kennels. Our concierge was great and within 24hrs we already had a few confirmations.”

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Posted 4 years ago

“A great experience with Jen, who found us what looks to be an ideal property with all of the requirements for my Mum.”

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Posted 4 years ago

“I had a slight hitch with the actual booking but Karen quickly and efficiently sorted everything out, so very pleased. The 4 star is for the glitch in the booking but I would give Karen 5 stars for remedying the little problem. Hoping that the holiday goes as well!”

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Posted 4 years ago

“Karen was very helpful in making the booking the reply from you was prompt but still waiting for final hotel confirmation”

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Posted 4 years ago

“Although booking was a bit slow as hotels aren't open, PetPyjamas kept trying and came up with suggestions when our first choice wasn't available. I also checked the price of the hotel we booked, and it was cheaper with PJ when you added the cost of a dog to the hotel cost on other sites.”

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Posted 4 years ago

“Helpful and friendly person on the phone. Not clear from the booking confirmation what is included though. Should be evening meal included? In which restaurant?”

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Posted 4 years ago

Dear Mr Lawlor, Thank you for taking the time to leave a review. I have passed this feedback to our Sales Manager who will arrange more information to be given to you. Apologies this was not included in your confirmation. Very best wishes, Aimee from PetsPyjamas 🐾

Posted 4 years ago

“So friendly and enthusiastic to help”

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Posted 4 years ago

“Efficient & friendly service. Provided information needed extremely quickly. Thanks PetePyjamas.”

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Posted 4 years ago

“Really helpful staff but let down by poor web site functionality”

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Posted 4 years ago

“The website is a bit clunky and a lot could be improved there . All the staff I have dealt with and been helpful and lovely , but the systems seem to hold them back to. Very dog friendly and some lovely properties.”

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Posted 4 years ago

“Jodie Smith answered our queries promptly coming back to us with availability etc. Extremely pleased with our booking procedure, thank you Jodie.”

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Posted 4 years ago

“Very friendly and helpful staff on the phone. I was amazed we got through, immediately, and were able to book on boxing day. Ive taken a star off as the website is a complete pain to use, the main bit is fine but the continual pop ups are very very irritating.”

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Posted 4 years ago

“The website is awkward and difficult to navigate, I wasted quite a lot of time there and tried several times to no avail. It is time consuming to see the property photos, find the availability and the search function isn't fit for purpose, you really need to be able to apply a number of filters more successfully. However when I rang instead it was a very pleasant experience, Lynda & I chatted about my wish list, dates and budget and very quickly she got back in touch with a list of suitable options. Great service.”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,713 reviews