PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,806 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 2nd August 2026

Christine Mills

PetsPyjamas 5 star review on 2nd July 2026

Nicola Pizzey

PetsPyjamas 5 star review on 7th June 2026

Julie Turner

3621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Linda was really helpful and helped to find a lovely property when we were struggling, thank you”

Helpful Report

Posted 4 years ago

“Disappointed to see that the voucher WOOF10 had not been confirmed in my confirmation notification from Pets Pyjamas. It was accepted at the time of booking and applied to the final payment but not on my confirmation. I am assuming a glitch in PPs software perhaps.”

Helpful Report

Posted 4 years ago

“Excellent customer service from Camilla. Only disappointment was the offer shown on your website was no longer available”

Helpful Report

Posted 4 years ago

“I was a little disappointed that one of the locations I tried to book online was fully booked, even though the website was showing the dates I wanted as being available.”

Helpful Report

Posted 4 years ago

“It’s disappointing when you think a hotel is available and it turns out not to be. Also strange to have to ring an advisor to add ones own postcode. It turned out the payment software only wanted the numbers! Booked Ok in the end”

Helpful Report

Posted 4 years ago

“I got great service from my pet partner and a discount vs the price on the hotel website. However it would be useful to search by date availability on the petspyjamas site rather than rely on the pet partner - I couldn’t do this on my phone and it slowed down the process of finding a suitable place to stay.”

Helpful Report

Posted 4 years ago

“You have done a great job for us but I am unable to login with you as I have no login password”

Helpful Report

Posted 4 years ago

“This is the first time I have booked with Pets Pyjamas. The service was excellent however I really do feel you need to send your reception staff to view the destinations as there were questions which the member of staff did not know the answers too as she had never been there. It would help your staff tremendously if they were taken to the resorts and made familiar with the surrounds and area.”

Helpful Report

Posted 4 years ago

“Agent was great but I wish customers could check availability themselves. Experience system issues: booking addressed to wrong person plus overcharged. Agent noticed error and issued credit but took over 2 weeks to get money back”

Helpful Report

Posted 4 years ago

“Goggle search”

Helpful Report

Posted 5 years ago

“Very helpful”

Helpful Report

Posted 5 years ago

“Fast friendly response to my initial request. Looking forward to our first PetsPyjamas hotel/holiday experience”

Helpful Report

Posted 5 years ago

“Really helpful, found me options for half term with children and the dog welcome within my budget but still somewhere special. Thanks for your help”

Helpful Report

Posted 5 years ago

“This was the first time I'd actually booked something through the website having looked at it before. I've rated it as good because we had a few teething problems. I tried to book a hotel that showed availability on the site but was unavailable when we requested a booking. We were contacted immediately via email which was great but when I replied, as requested, with information about what we were looking for, no one replied and I had to chase twice. However on the plus side, when someone did get in touch (Claire) she was polite, efficient and helpful and booked an alternative quickly.”

Helpful Report

Posted 5 years ago

“Excellent personal service but misleading on website regarding online availability as told it was not 'live' and also several discrepancies regarding price of properties for the week chosen.”

Helpful Report

Posted 5 years ago

“Jen worked hard to find suitable options for a special weekend away.”

Helpful Report

Posted 5 years ago

“Brilliant concept for families with dogs that need to get away and not worry about dog boarding/kennels. Our concierge was great and within 24hrs we already had a few confirmations.”

Helpful Report

Posted 5 years ago

“A great experience with Jen, who found us what looks to be an ideal property with all of the requirements for my Mum.”

Helpful Report

Posted 5 years ago

“I had a slight hitch with the actual booking but Karen quickly and efficiently sorted everything out, so very pleased. The 4 star is for the glitch in the booking but I would give Karen 5 stars for remedying the little problem. Hoping that the holiday goes as well!”

Helpful Report

Posted 5 years ago

“Karen was very helpful in making the booking the reply from you was prompt but still waiting for final hotel confirmation”

Helpful Report

Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,806 reviews