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PetsPyjamas Reviews

4.7 Rating 1,393 Reviews

93 %

of reviewers recommend PetsPyjamas

Company Reviews

Product Reviews

4.7

Based on 1,393 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 19th May 2024

Karen Richardson

PetsPyjamas 5 star review on 19th May 2024

Karen Richardson

PetsPyjamas 5 star review on 19th May 2024

Karen Richardson

PetsPyjamas 5 star review on 18th May 2024

PetsPyjamas 5 star review on 18th May 2024

PetsPyjamas 5 star review on 18th May 2024

PetsPyjamas 5 star review on 18th May 2024

3029

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, called back and sent a text when she couldn't get hold of me.”

Posted 2 years ago

“Very helpful staff but would be easier if you could do everything direct from the website”

Posted 2 years ago

“Angela was so lovely and got us all booked in for Scotland she also looked at other cottages for us to see if that was an option”

Posted 2 years ago

“Linda was really helpful and helped to find a lovely property when we were struggling, thank you”

Posted 2 years ago

“Disappointed to see that the voucher WOOF10 had not been confirmed in my confirmation notification from Pets Pyjamas. It was accepted at the time of booking and applied to the final payment but not on my confirmation. I am assuming a glitch in PPs software perhaps.”

Posted 2 years ago

“Excellent customer service from Camilla. Only disappointment was the offer shown on your website was no longer available”

Posted 2 years ago

“I was a little disappointed that one of the locations I tried to book online was fully booked, even though the website was showing the dates I wanted as being available.”

Posted 2 years ago

“It’s disappointing when you think a hotel is available and it turns out not to be. Also strange to have to ring an advisor to add ones own postcode. It turned out the payment software only wanted the numbers! Booked Ok in the end”

Posted 2 years ago

“I got great service from my pet partner and a discount vs the price on the hotel website. However it would be useful to search by date availability on the petspyjamas site rather than rely on the pet partner - I couldn’t do this on my phone and it slowed down the process of finding a suitable place to stay.”

Posted 2 years ago

“You have done a great job for us but I am unable to login with you as I have no login password”

Posted 2 years ago

“This is the first time I have booked with Pets Pyjamas. The service was excellent however I really do feel you need to send your reception staff to view the destinations as there were questions which the member of staff did not know the answers too as she had never been there. It would help your staff tremendously if they were taken to the resorts and made familiar with the surrounds and area.”

Posted 2 years ago

“Agent was great but I wish customers could check availability themselves. Experience system issues: booking addressed to wrong person plus overcharged. Agent noticed error and issued credit but took over 2 weeks to get money back”

Posted 2 years ago

“Goggle search”

Posted 2 years ago

“Very helpful”

Posted 2 years ago

“Fast friendly response to my initial request. Looking forward to our first PetsPyjamas hotel/holiday experience”

Posted 2 years ago

“Really helpful, found me options for half term with children and the dog welcome within my budget but still somewhere special. Thanks for your help”

Posted 3 years ago

“This was the first time I'd actually booked something through the website having looked at it before. I've rated it as good because we had a few teething problems. I tried to book a hotel that showed availability on the site but was unavailable when we requested a booking. We were contacted immediately via email which was great but when I replied, as requested, with information about what we were looking for, no one replied and I had to chase twice. However on the plus side, when someone did get in touch (Claire) she was polite, efficient and helpful and booked an alternative quickly.”

Posted 3 years ago

“Excellent personal service but misleading on website regarding online availability as told it was not 'live' and also several discrepancies regarding price of properties for the week chosen.”

Posted 3 years ago

“Jen worked hard to find suitable options for a special weekend away.”

Posted 3 years ago

“Brilliant concept for families with dogs that need to get away and not worry about dog boarding/kennels. Our concierge was great and within 24hrs we already had a few confirmations.”

Posted 3 years ago

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PetsPyjamas is rated 4.7 based on 1,393 reviews