PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,714 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 27th May 2025

Amanda Dorman

PetsPyjamas 5 star review on 25th May 2025

Sharon Ferris

PetsPyjamas 5 star review on 19th May 2025

Samantha Sweetlove

3529

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Web site plenty cottages to choose from prices very good only problem I had was I could not save a property to favorites to come back to later on frustrating trying to find it again waste of time could put people off otherwise excellent service and easy to pay and could use PayPal excellent thank you”

Helpful Report

Posted 2 years ago

Dear Ms Abel Thank you so much for your feedback, it's much appreciated! Your recommendations have been passed on to be looked into. Best wishes Codie from PetsPyjamas 🐾

Posted 2 years ago

“Good service easy to book holiday”

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Posted 2 years ago

Thank you for the positive feedback!

Posted 2 years ago

“We left it very late to book a last-minute getaway, so cannot really complain but we were disappointed to only be given a choice of one. I went on booking.com to get more information on check-in times (since received direct from Pets Pyjamas), and was surprised to see much lower prices. However it is difficult to compare with a £100 voucher against food and drink and free accommodation for the dog.”

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Posted 2 years ago

Thank you for the review! Your feedback is much appreciated and helps our team improve.

Posted 2 years ago

“Helpful and friendly service, kept me updated”

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Posted 2 years ago

Thank you! Your positive feedback is much appreciated.

Posted 2 years ago

“Stayed at the hotel over Christmas 2021 wit my husband, 4 kids and dog, we were given 3 great spacious rooms next to one another and close to the bar where we could take our dog in with us. The ground are stunning. The staff were great, extremely friendly and nothing was too much for them. The evening meals were lovely and the Christmas lunch was delicious with a great choice food. The reason for giving 4 stars was because at breakfast they kept running out of food and the choice was not great, also the last lunch we had at the hotel we were give leftovers from the previous day and there was not much of a choice, a real shame, it could be because of staff shortage. You need go book treatments at the spa very early, they get booked up quickly.”

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Posted 2 years ago

“Tried to book on line but I could not proceed to payment. I telephone and was assisted by Clare who was able to secure my booking which was confirmed by email while I was still thanking Clare.”

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Posted 3 years ago

“Initially contacted by Anais who then seemed to vanish off the face of the earth. However, within 24 hours we were contacted by Trish who was extremely helpful, professional and knowledgeable and secured a booking for us in what we hope will be a beautiful hotel. The three of us are looking forward to our visit very much.”

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Posted 3 years ago

“I was contacted within a couple of hours to confirm y requirements and an email for each of my bookings (with links for payment). I would have thought I'd have options on rooms, but perhaps there were room restrictions with having a dog. It wasn't clear that both my bookings would be held for a set time, so I only felt they were confirmed once I'd made payment and received a confirmation email. I paid a deposit, but didn't see on email when/how balance should be paid. Customer Service is great - very friendly.”

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Posted 3 years ago

“Easy to book and pay Far too many emails sent - just one confirmation would do.”

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Posted 3 years ago

“Lynda was very helpful with sorting everything out. I was quite shocked at the prices though, looking for £175 a night, there was only one option in the whole of Cornwall!!”

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Posted 3 years ago

“Once able to speak to someone staff very helpful and booking made.”

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Posted 3 years ago

“I love the service and I hope it takes some of the headache out of booking holidays with our dog. I would like for the website to make it easier to search for specific dates, but luckily your contact was really helpful and found a hotel which was even better than the one I had found.”

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Posted 3 years ago

“The only criticism of the booking system is that you can not put the date of your holiday in 1st you have to go into each individual property. Otherwise pleased and feel as if we are not paying anymore for the benefits we get booking through the site”

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Posted 3 years ago

“A good experience generally. first time for us and good to find quality accomadation which are dog friendly. The only criticism is that we could not any indications of the menus”

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Posted 3 years ago

“Very friendly overall seems like a great company”

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Posted 3 years ago

“Prompt response, answered our queries clearly and gave us the confidence to book knowing our beloved dog would be just as welcome as us”

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Posted 3 years ago

“Easy to use, even for a technophobe like me, would definitely use you again.”

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Posted 3 years ago

“I think PetsPyjamas is a brilliant concept and will definitely use it again. However, I didn't find the booking process that easy. The online availability doesn't seem to match up with the true availability, once you request a booking. That said, once I was in touch with a concierge they were able to find something great in no time at all, so I'd go through the concierge directly in future.”

Helpful Report

Posted 3 years ago

“When making a reservation online it would be helpful if the requests in the comments book were passed on to the hotel, especially when they are marked as essential. This was not done with our recent reservation. Neither was a request for a phone call back made. 24 hours was given by you as the time frame in which the call back would be made. It used to be that calls to you were answered live as it were. No call back to date. Had to call the hotel direct. No category for this below.”

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Posted 3 years ago

“We used PetsPyjamas after a recommendation from a friend. We managed to find just what we needed, a short break away with 2 of our dogs but close enough to get back to our 3rd dog who was staying with a relative (if necessary). Loads of lovely choices, we will certainly be using this site again in future”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,714 reviews