PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,803 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,803 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd August 2026

Christine Mills

PetsPyjamas 5 star review on 2nd July 2026

Nicola Pizzey

PetsPyjamas 5 star review on 7th June 2026

Julie Turner

3621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only criticism of the booking system is that you can not put the date of your holiday in 1st you have to go into each individual property. Otherwise pleased and feel as if we are not paying anymore for the benefits we get booking through the site”

Helpful Report

Posted 4 years ago

“A good experience generally. first time for us and good to find quality accomadation which are dog friendly. The only criticism is that we could not any indications of the menus”

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Posted 4 years ago

“Very friendly overall seems like a great company”

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Posted 4 years ago

“Prompt response, answered our queries clearly and gave us the confidence to book knowing our beloved dog would be just as welcome as us”

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Posted 4 years ago

“Easy to use, even for a technophobe like me, would definitely use you again.”

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Posted 4 years ago

“I think PetsPyjamas is a brilliant concept and will definitely use it again. However, I didn't find the booking process that easy. The online availability doesn't seem to match up with the true availability, once you request a booking. That said, once I was in touch with a concierge they were able to find something great in no time at all, so I'd go through the concierge directly in future.”

Helpful Report

Posted 4 years ago

“When making a reservation online it would be helpful if the requests in the comments book were passed on to the hotel, especially when they are marked as essential. This was not done with our recent reservation. Neither was a request for a phone call back made. 24 hours was given by you as the time frame in which the call back would be made. It used to be that calls to you were answered live as it were. No call back to date. Had to call the hotel direct. No category for this below.”

Helpful Report

Posted 4 years ago

“We used PetsPyjamas after a recommendation from a friend. We managed to find just what we needed, a short break away with 2 of our dogs but close enough to get back to our 3rd dog who was staying with a relative (if necessary). Loads of lovely choices, we will certainly be using this site again in future”

Helpful Report

Posted 4 years ago

“Found the website a bit difficult to find properties that were suitable for us but once we had Liz dealt with us superbly when we booked.”

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Posted 4 years ago

“The look of the website is very appealing. Easy to use but would like to see what availability each hotel has before having to enter desired dates.”

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Posted 4 years ago

“Very easy website to navigate. Once availability is confirmed the booking process is straight forward. Does take a little while to find out availability. The only slight issue is that I couldn’t get through to a member of staff when calling on at several different times. Waiting now to see how process continues with paying the balance and when I get to my destination.”

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Posted 4 years ago

“Really great idea and the hotel was super”

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Posted 4 years ago

“Easy to use. Maybe have your booking system automated though. Would make it even easier. Sometimes i dont have time to wait i just want to book straight away.”

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Posted 4 years ago

“Good to find a site that finds dog friendly accommodation. Was a little complicated as the offer advertised didn't appear on your system but was resolved . Will definitely use again”

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Posted 4 years ago

“Great slick process”

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Posted 4 years ago

“The concierge was extremely friendly and helpful in trying several options in the Cotswolds before landing on the final choice. the booking and payment procedure was straightforward. I guess the acid test will be whether everything is in order when we arrive at the hotel. My only slightly negative comment ( hence 4, rather than 5, stars) is that I do not recall the 10% cancellation charge ( irrespective of the individual hotel policy) being properly explained at the time of booking.”

Helpful Report

Posted 4 years ago

“Very helpful, called back and sent a text when she couldn't get hold of me.”

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Posted 4 years ago

“Very helpful staff but would be easier if you could do everything direct from the website”

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Posted 4 years ago

“Angela was so lovely and got us all booked in for Scotland she also looked at other cottages for us to see if that was an option”

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Posted 4 years ago

“Linda was really helpful and helped to find a lovely property when we were struggling, thank you”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,803 reviews