PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,713 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th April 2025

Patricia Clarkson

PetsPyjamas 5 star review on 23rd April 2025

Grant Coleman

PetsPyjamas 5 star review on 22nd April 2025

Adam Habib

3486

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the website a bit difficult to find properties that were suitable for us but once we had Liz dealt with us superbly when we booked.”

Helpful Report

Posted 3 years ago

“The look of the website is very appealing. Easy to use but would like to see what availability each hotel has before having to enter desired dates.”

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Posted 3 years ago

“Very easy website to navigate. Once availability is confirmed the booking process is straight forward. Does take a little while to find out availability. The only slight issue is that I couldn’t get through to a member of staff when calling on at several different times. Waiting now to see how process continues with paying the balance and when I get to my destination.”

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Posted 3 years ago

“Really great idea and the hotel was super”

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Posted 3 years ago

“Easy to use. Maybe have your booking system automated though. Would make it even easier. Sometimes i dont have time to wait i just want to book straight away.”

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Posted 3 years ago

“Good to find a site that finds dog friendly accommodation. Was a little complicated as the offer advertised didn't appear on your system but was resolved . Will definitely use again”

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Posted 3 years ago

“Great slick process”

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Posted 3 years ago

“The concierge was extremely friendly and helpful in trying several options in the Cotswolds before landing on the final choice. the booking and payment procedure was straightforward. I guess the acid test will be whether everything is in order when we arrive at the hotel. My only slightly negative comment ( hence 4, rather than 5, stars) is that I do not recall the 10% cancellation charge ( irrespective of the individual hotel policy) being properly explained at the time of booking.”

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Posted 3 years ago

“Very helpful, called back and sent a text when she couldn't get hold of me.”

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Posted 3 years ago

“Very helpful staff but would be easier if you could do everything direct from the website”

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Posted 3 years ago

“Angela was so lovely and got us all booked in for Scotland she also looked at other cottages for us to see if that was an option”

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Posted 3 years ago

“Linda was really helpful and helped to find a lovely property when we were struggling, thank you”

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Posted 3 years ago

“Disappointed to see that the voucher WOOF10 had not been confirmed in my confirmation notification from Pets Pyjamas. It was accepted at the time of booking and applied to the final payment but not on my confirmation. I am assuming a glitch in PPs software perhaps.”

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Posted 3 years ago

“Excellent customer service from Camilla. Only disappointment was the offer shown on your website was no longer available”

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Posted 3 years ago

“I was a little disappointed that one of the locations I tried to book online was fully booked, even though the website was showing the dates I wanted as being available.”

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Posted 3 years ago

“It’s disappointing when you think a hotel is available and it turns out not to be. Also strange to have to ring an advisor to add ones own postcode. It turned out the payment software only wanted the numbers! Booked Ok in the end”

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Posted 3 years ago

“I got great service from my pet partner and a discount vs the price on the hotel website. However it would be useful to search by date availability on the petspyjamas site rather than rely on the pet partner - I couldn’t do this on my phone and it slowed down the process of finding a suitable place to stay.”

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Posted 3 years ago

“You have done a great job for us but I am unable to login with you as I have no login password”

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Posted 3 years ago

“This is the first time I have booked with Pets Pyjamas. The service was excellent however I really do feel you need to send your reception staff to view the destinations as there were questions which the member of staff did not know the answers too as she had never been there. It would help your staff tremendously if they were taken to the resorts and made familiar with the surrounds and area.”

Helpful Report

Posted 3 years ago

“Agent was great but I wish customers could check availability themselves. Experience system issues: booking addressed to wrong person plus overcharged. Agent noticed error and issued credit but took over 2 weeks to get money back”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,713 reviews