PetsPyjamas Reviews

4.7 Rating 1,368 Reviews
93 %
of reviewers recommend PetsPyjamas
4.7
Based on 1,368 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read PetsPyjamas Reviews

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 25th April 2024
Michelle Pearce
PetsPyjamas 5 star review on 25th April 2024
Michelle Pearce
PetsPyjamas 5 star review on 25th April 2024
Michelle Pearce
PetsPyjamas 5 star review on 25th April 2024
Michelle Pearce
PetsPyjamas 5 star review on 19th April 2024
Louise Astles
PetsPyjamas 5 star review on 17th April 2024
Tracy Bennett
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
3007
Anonymous
Anonymous  // 01/01/2019
Once able to speak to someone staff very helpful and booking made.
Helpful Report
Posted 2 years ago
I love the service and I hope it takes some of the headache out of booking holidays with our dog. I would like for the website to make it easier to search for specific dates, but luckily your contact was really helpful and found a hotel which was even better than the one I had found.
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Posted 2 years ago
The only criticism of the booking system is that you can not put the date of your holiday in 1st you have to go into each individual property. Otherwise pleased and feel as if we are not paying anymore for the benefits we get booking through the site
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Posted 2 years ago
A good experience generally. first time for us and good to find quality accomadation which are dog friendly. The only criticism is that we could not any indications of the menus
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Posted 2 years ago
Very friendly overall seems like a great company
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Posted 2 years ago
Prompt response, answered our queries clearly and gave us the confidence to book knowing our beloved dog would be just as welcome as us
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Posted 2 years ago
Easy to use, even for a technophobe like me, would definitely use you again.
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Posted 2 years ago
I think PetsPyjamas is a brilliant concept and will definitely use it again. However, I didn't find the booking process that easy. The online availability doesn't seem to match up with the true availability, once you request a booking. That said, once I was in touch with a concierge they were able to find something great in no time at all, so I'd go through the concierge directly in future.
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Posted 2 years ago
When making a reservation online it would be helpful if the requests in the comments book were passed on to the hotel, especially when they are marked as essential. This was not done with our recent reservation. Neither was a request for a phone call back made. 24 hours was given by you as the time frame in which the call back would be made. It used to be that calls to you were answered live as it were. No call back to date. Had to call the hotel direct. No category for this below.
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Posted 2 years ago
We used PetsPyjamas after a recommendation from a friend. We managed to find just what we needed, a short break away with 2 of our dogs but close enough to get back to our 3rd dog who was staying with a relative (if necessary). Loads of lovely choices, we will certainly be using this site again in future
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Posted 2 years ago
Found the website a bit difficult to find properties that were suitable for us but once we had Liz dealt with us superbly when we booked.
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Posted 2 years ago
The look of the website is very appealing. Easy to use but would like to see what availability each hotel has before having to enter desired dates.
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Posted 2 years ago
Very easy website to navigate. Once availability is confirmed the booking process is straight forward. Does take a little while to find out availability. The only slight issue is that I couldn’t get through to a member of staff when calling on at several different times. Waiting now to see how process continues with paying the balance and when I get to my destination.
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Posted 2 years ago
Really great idea and the hotel was super
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Posted 2 years ago
Easy to use. Maybe have your booking system automated though. Would make it even easier. Sometimes i dont have time to wait i just want to book straight away.
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Posted 2 years ago
Good to find a site that finds dog friendly accommodation. Was a little complicated as the offer advertised didn't appear on your system but was resolved . Will definitely use again
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Posted 2 years ago
Great slick process
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Posted 2 years ago
The concierge was extremely friendly and helpful in trying several options in the Cotswolds before landing on the final choice. the booking and payment procedure was straightforward. I guess the acid test will be whether everything is in order when we arrive at the hotel. My only slightly negative comment ( hence 4, rather than 5, stars) is that I do not recall the 10% cancellation charge ( irrespective of the individual hotel policy) being properly explained at the time of booking.
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Posted 2 years ago
Very helpful, called back and sent a text when she couldn't get hold of me.
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Posted 2 years ago
Very helpful staff but would be easier if you could do everything direct from the website
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Posted 2 years ago
PetsPyjamas is rated 4.7 based on 1,368 reviews