PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,748 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,748 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 28th February 2026

Michael Wright

PetsPyjamas 5 star review on 25th February 2026

Lindsey Peters

PetsPyjamas 5 star review on 22nd February 2026

Andrew Tilley

Laura Hacking

3593

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a little worried as when I had booked my cottage you could still go back on and book it again for quite along time after. I did'nt get my comformation straight the way either but once I sat for a bit and waited every thing came through.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Maybe each venue could have a paw rating on how dog friendly they are”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Booking was good”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Took me a while to get the hang of it but it all came OK in the end!”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Not as good as previous booking. I went in cicles to finally lost the original booking and had to re-arrange different dates. Different staff assured me in the first 3 days that my booking was confirmed, only payment didn't go through. When the confirmation arrived, it was not the same room and traveling party detail was wrong. Only on the 4th day, Lucy came on board and had everything sorted out. Unfortunately she couldn't find the original booking, she did manage to find us the same hotel, same room, just on a different date. I was very pleased with her efficiency and good service.”

Helpful Report

Posted 1 year ago

Hi Sonya, We are so sorry to hear that you did not have a positive of using our services this time. Feedback will be passed to the team. I am glad to hear Lucy was able to arrange your next stay. Hope you have a wonderful stay. The PetsPyjamas Team

Posted 1 year ago

“It doesn’t state on the confirmation email which room was booked so a bit worried we might have a basic room. Would be good to see twin room options. Overall great experience booking very easy ! Looking forward to our stay . B eing in the industry myself, it will be nice to be Customer for a change ☺️”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we will arrange for another confirmation to be sent to you🐾 Have a lovely holiday! The PetsPyjamas Team

Posted 1 year ago

“Your team are Superb. However we had some problems paying with Pay pal and eventually paid with John Lewis credit card.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“We needed 3 rooms for 4 people plus 1 dog and found it difficult to arrange online. I needed to verbally explain what was required. It took a little longer than expected due to my first choice not being available, however a little later in the month was booked. It did take a few days. Hi”

Helpful Report

Posted 1 year ago

“All gone very smoothly so far!”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Excellent customer service”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“The experience was a little confusing to start with. The first booking request issued did not appear to work. I then set up an account and things seam to move forward. When your website says expect an email you should say how long It may take, otherwise you think nothings happened. I spoke by email to a member of your team and that was great, all queries sorted very effectively.”

Helpful Report

Posted 1 year ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Great communication, however only received a discount code to use on my first booking, after I had made the booking which was a little confusing and disappointing”

Helpful Report

Posted 1 year ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! we will pass on your comments. The PetsPyjamas Team

Posted 1 year ago

“It would have been a more personal service, to have had the opportunity to speak with a PetsPyjamas concierge, as per my previous bookings, rather than an online payment transaction, what’s happened to the personal touch?!”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Promp and friendly response”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Easy to book clear website”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Booking was easy. They were quick to reply stating a room had been secured for our stay. They prompted me to book a short time later after I had forgotten. Very smooth booking experience.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“It’s the first time I searched a dog friendly hotel with PP and found them really helpful with lots of choices. I was also looking at other places with a different booker as couldn’t decide on coast or country. I felt a little bombarded with texts, emails & phone calls as I wanted a few days to make my choice without pressure. Eventually I booked with PP, so happy with the outcome. The Country won and the hotel looks amazing.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“It seemed straightforward to book the accommodation we wanted”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“No field to apply promo code.How do I get the discount”

Helpful Report

Posted 1 year ago

Hi David, We are so sorry to hear that you experienced an issue using our service, I understand our Customer Support team, has contacted you. The PetsPyjamas Team

Posted 1 year ago

“Quite easy to navigate the website. Would like an additional filter - does the hotel have EV charging facilities”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,748 reviews