PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,806 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd August 2026

Christine Mills

PetsPyjamas 5 star review on 2nd July 2026

Nicola Pizzey

PetsPyjamas 5 star review on 7th June 2026

Julie Turner

3621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to book and knowing dogs are allowed i dont waste any time checking.”

Helpful Report

Posted 1 year ago

“The whole experience was easy enough I did need to call and Micheal helped me sort my booking out which was very helpful”

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Posted 1 year ago

“Unfortunately when I was trying to book my stay the dats I was trying for kept changing so much so I nearly didn't book a stay with you”

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Posted 1 year ago

Dear John, thank you for your review and feedback. We have passed this to our technical team to investigate. Kind Regards Pets Team

Posted 1 year ago

“Some very nice hotels etc on your list, though in England only (?) and most seem to be in the South. But excellent prices (seems to be cheaper than booking direct with the hotel), with friendly and helpful staff. Couldn't book directly online as I should have been able to, not sure whether this was a problem with the web site or my browser, but sorted eventually when I phoned. Also slightly confused by many different phone numbers shown on your web site and on emails, at least one of which is no longer in service (I'm sure I commented on this last time). Overall though, good service and we'll use you again.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! Thank you for the feedback on contact numbers we are looking into this to make the process simpler. The PetsPyjamas Team

Posted 1 year ago

“Really helpful team, relatively quick to respond. Wanted to change dates, so needed to wait a day or two to hear back from the hotel. Would have loved automatic booking instead, but wasn't an issue. I could have got it cheaper on another website, but decided to go with petspyjamas due to the support and additional benefits of dog stays included, vet support if required etc. Would make this more prominent for other people as a reason why to go with you instead of another.”

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Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Really refreshing to deal with a concierge tather than just an automated booking app”

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Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Contacting your admin staff and booking through them was very pleasurably. Not the easiest of websites to book on a lot of uncertainty on some of the dates available”

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Posted 2 years ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“I was a little worried as when I had booked my cottage you could still go back on and book it again for quite along time after. I did'nt get my comformation straight the way either but once I sat for a bit and waited every thing came through.”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Maybe each venue could have a paw rating on how dog friendly they are”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Booking was good”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Took me a while to get the hang of it but it all came OK in the end!”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Not as good as previous booking. I went in cicles to finally lost the original booking and had to re-arrange different dates. Different staff assured me in the first 3 days that my booking was confirmed, only payment didn't go through. When the confirmation arrived, it was not the same room and traveling party detail was wrong. Only on the 4th day, Lucy came on board and had everything sorted out. Unfortunately she couldn't find the original booking, she did manage to find us the same hotel, same room, just on a different date. I was very pleased with her efficiency and good service.”

Helpful Report

Posted 2 years ago

Hi Sonya, We are so sorry to hear that you did not have a positive of using our services this time. Feedback will be passed to the team. I am glad to hear Lucy was able to arrange your next stay. Hope you have a wonderful stay. The PetsPyjamas Team

Posted 2 years ago

“It doesn’t state on the confirmation email which room was booked so a bit worried we might have a basic room. Would be good to see twin room options. Overall great experience booking very easy ! Looking forward to our stay . B eing in the industry myself, it will be nice to be Customer for a change ☺️”

Helpful Report

Posted 2 years ago

Thank you for your feedback, we will arrange for another confirmation to be sent to you🐾 Have a lovely holiday! The PetsPyjamas Team

Posted 2 years ago

“Your team are Superb. However we had some problems paying with Pay pal and eventually paid with John Lewis credit card.”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“We needed 3 rooms for 4 people plus 1 dog and found it difficult to arrange online. I needed to verbally explain what was required. It took a little longer than expected due to my first choice not being available, however a little later in the month was booked. It did take a few days. Hi”

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Posted 2 years ago

“All gone very smoothly so far!”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“The experience was a little confusing to start with. The first booking request issued did not appear to work. I then set up an account and things seam to move forward. When your website says expect an email you should say how long It may take, otherwise you think nothings happened. I spoke by email to a member of your team and that was great, all queries sorted very effectively.”

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Posted 2 years ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Great communication, however only received a discount code to use on my first booking, after I had made the booking which was a little confusing and disappointing”

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Posted 2 years ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! we will pass on your comments. The PetsPyjamas Team

Posted 2 years ago

“It would have been a more personal service, to have had the opportunity to speak with a PetsPyjamas concierge, as per my previous bookings, rather than an online payment transaction, what’s happened to the personal touch?!”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,806 reviews