PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,748 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,748 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 28th February 2026

Michael Wright

PetsPyjamas 5 star review on 25th February 2026

Lindsey Peters

PetsPyjamas 5 star review on 22nd February 2026

Andrew Tilley

Laura Hacking

3593

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking a one night stay at The Mole Resort in Devon was very easy but the resort was not up to expectations. The signage when you drive in was very poor as was the signage for the rooms. Their web site is not at all clear as we thought that bath robes and slippers were supplied but not a goody bag for our dog. We had a goody bag for our dog, most of which was totally unsuitable for his age and size but we did not get the the bath robes and slippers. I rang the resort as ask if the room we were allocated was on the ground floor and explained that our dog had difficulty with stairs and was told it was a ground floor room, it was a ground floor room when you get into it but you could only access it down 6 or 7 steps. Also the only restaurant we could take him into was in a cellar and once again had a full flight of stairs to negotiate. Finally we were not told that the restaurant/bar bill which came to £71.89, which was for a two course meal for two with coffee, 1 pint of beer and 1 pineapple juice, included a service charge of £7.99. I object to service charges as I think people should be able to leave a tip at their discretion. I would not go to this venue again or recommend others to visit.”

Helpful Report

Posted 1 year ago

Hi Peter, We are so sorry to hear that you did not have a positive experience at The Mole Resort. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 1 year ago

“Easy to use and option of help as well, really helpful.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Very helpful experience and knowledge with regards to understanding my situation”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Great site! My dog is reactive around strangers so would be great to have more info about enclosed gardens etc. also had difficulty making payment v slow to load pages and accept card deets. Eventually swapped to PayPal”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“I was pleasently surprised to be telephoned about my enquiry on a Sunday morning, having only completed the form in the very early hours of Sunday morning (being unable to sleep having decided what was needed was a holiday).”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“found that the website was really hard going ,slow and frustrating. also the "chat" was not working.”

Helpful Report

Posted 2 years ago

Thank you for your feedback 🐾 We will pass on your comments as we always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“My only experience so far is booking. There are a number of issues with your form 1 there is no other space on breed of dogs 2 any issue with filling 8n the form means you have to start all over again rather than just correct the issue 3 despite receiving an email offering ENDOFMONTH discount no where does it say it doesn't apply to a given list of hotels and pubs.”

Helpful Report

Posted 2 years ago

Hi Helen, We are so sorry to hear that you experienced some issues while using our service. This has been flagged to our tech team, so they can look into the matter. The PetsPyjamas Team

Posted 2 years ago

“Easy to complete form to check availability & cost of hotel stay”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Ashley who helped was great. But I was unable to book online because the XMAS25GIFT voucher that you sent me did not work for me (or Ashley) even though we both double-checked the conditions were satisfied.”

Helpful Report

Posted 2 years ago

Hi Andrew, We are so sorry to hear that you did not have a positive of using our services. We will pass the feedback of the code unable to work to our marketing team. The PetsPyjamas Team

Posted 2 years ago

“As always very helpful when booking a break”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Good service and the 10% discount sealed the deal against competition x”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Booked again with petspyjamas. Still have to search for cancellation policy for a particular booking prior to booking. Staff very helpful with quick service. Recommended”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“It screened out hotels that didn't take dogs and the deal quoted was better than I could get from the hotel's own website. So the service is pretty good. They were persistent in that they called me to follow up on the quote.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us feedback 🐾 We love to treat you and your pup, that's why with PetsPyjamas dogs stay free. We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Website clear and easy to find information. One improvement might be to make the cancellation process more accessible- I found it in frequently asked questions.”

Helpful Report

Posted 2 years ago

“Mostly good. Booking procedure was good and the call received from customer service advisor was fine. However a bit disappointed with the hotel that was recommended as they made no arrangements for us having a dog with us.”

Helpful Report

Posted 2 years ago

“Made a 3 night booking on PP with help from Alison and then tried to extend it to 4 nights. Sadly someone else gazumped us and confirmed their booking just seconds before we did. So we lost the 3 day one. Alison made several attempts at other hotels in the area but was unable to secure a booking that met all our requirements. She was terrific in trying to assist us. We will definitely be back to this PP site in the future. Thanks loads Alison you were a star.”

Helpful Report

Posted 2 years ago

“Good but should be clearer when the dates closed are fully booked”

Helpful Report

Posted 2 years ago

“The Angel inn is a busy pub. We stayed in the annexe which is a separate building across the road, which did not seem to be as modern as the accommodation in the main pub building. All rooms were accessed by stairs either up, or down. The room was clean and had everything required for a pleasant stay. Breakfast was lovely and had lots of menu options. The staff were very friendly and made a fuss of our dog!”

Helpful Report

Posted 2 years ago

“The website is great. Very clear. Booking at our chosen location was easy. However, the confirmation email came from the hotel itself and didn't mention PetsPyjamas. This was a bit confusing. I did get an email from PetsPyjamas a bit later, and everything is clear now. Thank you.”

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Posted 2 years ago

“Good site will definitely use again”

Helpful Report

Posted 2 years ago

Thank you for the positive feedback! 🐾

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,748 reviews