PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The response to my telephone enquiry message was very quick, which led to my booking the cottage I had previously stayed in. The lady who dealt with my request was very helpful and answered all my queries. I am afraid I am old fashioned and like to talk to people on the phone and not a recorded response, but that is the modern way and I have to except that, apart from this the experience was very positive.”

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Posted 5 years ago

“I was a little disappointed that one of the locations I tried to book online was fully booked, even though the website was showing the dates I wanted as being available.”

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Posted 5 years ago

“It’s disappointing when you think a hotel is available and it turns out not to be. Also strange to have to ring an advisor to add ones own postcode. It turned out the payment software only wanted the numbers! Booked Ok in the end”

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Posted 5 years ago

“Quick and easy to use the website, customer service from Tiffani was excellent.”

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Posted 5 years ago

“I was genuinely impressed that having struggled to find appropriate accommodation Ellie said she would find something that suited and phoned the next day with some options having researched on a Sunday morning for me. Needless to say we are now booked, very happy with the hotel/location/budget, and I would add, sent a text at 9pm the same day to offer something that might be even better. First class customer service. Thank you.”

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Posted 5 years ago

“Well that was easy! We decided when and roughly where we wanted to go. Found a lovely looking hotel then rang the concierge number and were advised to email them due to high numbers of calls. A lovely man rang us soon after and took over from there. Easy! Thank you Steve C, it was a pleasure talking to you.”

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Posted 5 years ago

“I am just so pleased I've found you. I had struggled to find anywhere to stay that would accept two dogs, you have come to my rescue, thanks”

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Posted 5 years ago

“Penny was brilliant! She found some lovely cottages. She asked me for my budget and where I wanted to go and she came up trump's. Fantastic!! Can't wait to go now 😊”

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Posted 5 years ago

“So many properties to choose from. Excellent explanation of accommodations and surrounding places of interests. So easy to navigate the website and to book.”

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Posted 5 years ago

“Very helpful and efficient. Many thanks Abby.”

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Posted 5 years ago

“The booking agent was fantastic. It’s great to have the same agent as previous bookings as she learns what we like/dislike in a self-catering let. What was not good was the almost total lack of transparency about booking terms and the cancellation policy. It’s not on your website - unlike all of your competitors - and when I eventually got information about it, it was incomprehensible and incomplete. I still dont know what terms I have signed up to despite making my second £2k booking in less than 6 months. I will definitely think twice about booking again”

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Posted 5 years ago

“I got great service from my pet partner and a discount vs the price on the hotel website. However it would be useful to search by date availability on the petspyjamas site rather than rely on the pet partner - I couldn’t do this on my phone and it slowed down the process of finding a suitable place to stay.”

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Posted 5 years ago

“Wide choice of accommodation found booking easy and straight forward”

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Posted 5 years ago

“When something goes awry, it's not what has happened but what you do about it that matters. After a hotel mix-up our anniversary trip was in jeopardy but the dedication of the pet Concierge after we informed Pets Pyjamas of the problem was remarkable. She worked tirelessly all evening to find an alternative and saved the day. You can't beat the personal touch.”

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Posted 5 years ago

“After looking at a hotel on line and we're undecided wether to book the concierge phoned us and answered all our questions and even completed our booking for us. She was very friendly and efficient. What a pleasant change to speak to a real human being for a change. Keep up the good work. Rob.”

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Posted 5 years ago

“You have done a great job for us but I am unable to login with you as I have no login password”

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Posted 5 years ago

“The website was very easy to find a nice place to stay just for a few days.”

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Posted 5 years ago

“Glad dogs are treated and as important as the owners .”

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Posted 5 years ago

“Rachel, Our contact at PP was extremely helpful, We couldn't ask for any more. The process was seamless and even though our first option wasn't available she found us an alternative venue Very impressive work Well done Rachel”

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Posted 5 years ago

“Disgraceful service We contacted pets and pyjamas at the beginning of May 21 to book a two night stay at one of their recommended hotels paying a deposit to them, at the end of May we paid the remainder balance and pets and pyjamas sent us a email of confirmation our break was booked for the 17th Aug. The 16th Aug the night before we were due to travel, pets and pyjamas emailed us to say that the hotel made a big error and they have not confirmed the booking Pets and pyjamas only checked the booking the night before the holiday!! We were booked to stay in the new forest and they tried to offer an alternative hotel in portsmouth.. Why would we want an alternative in Portsmouth when all our plans were in the new forest. Pets and pyjamas put all the blame on the hotel for the mistake and they did offer only a voucher of compensation of £150.. I decided to pursue my complaint with the hotel directly, who emailed with a completely different version of the mistake who confirmed Pets in Pyjamas had taken the inquiry and then booked a room with them their system would then confirm automatically upon receiving the request.The room was never confirmed on their system as they did not have availability, therefore it was unfortunately cancelled! The agent should not have taken payment or confirmed a room until they got confirmation from the hotel ( This was never sent ). I have again emailed pets and pyjamas as I am a very unhappy customer requesting compensation and they have not acknowledged my email.The service is appalling.. They don't respond to emails, phone calls and resolve their mistakes; they try to blame the third party. Do not book with this company if you don't want your holiday ruined i will never use them again... Tina Clements”

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Posted 5 years ago

Dear Tina, I am disappointed to hear about your experience with Pets Pyjamas. I can see that my colleague, Nicola, responded to you initially to explain what had happened. We were under the impression everything for your trip had been booked and human error appears to have caused the mix up. We have processed a full refund to you and issued the voucher of £150.00 to use off your next trip with us. We really do appreciate you custom and please allow us to ensure that you have a great experience with us next time. Thank you, Lauren

Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews