PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,802 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd August 2026

Christine Mills

PetsPyjamas 5 star review on 2nd July 2026

Nicola Pizzey

PetsPyjamas 5 star review on 7th June 2026

Julie Turner

3621

Anonymous

Anonymous // 01/01/2019

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“Rachel, Our contact at PP was extremely helpful, We couldn't ask for any more. The process was seamless and even though our first option wasn't available she found us an alternative venue Very impressive work Well done Rachel”

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Posted 4 years ago

“Disgraceful service We contacted pets and pyjamas at the beginning of May 21 to book a two night stay at one of their recommended hotels paying a deposit to them, at the end of May we paid the remainder balance and pets and pyjamas sent us a email of confirmation our break was booked for the 17th Aug. The 16th Aug the night before we were due to travel, pets and pyjamas emailed us to say that the hotel made a big error and they have not confirmed the booking Pets and pyjamas only checked the booking the night before the holiday!! We were booked to stay in the new forest and they tried to offer an alternative hotel in portsmouth.. Why would we want an alternative in Portsmouth when all our plans were in the new forest. Pets and pyjamas put all the blame on the hotel for the mistake and they did offer only a voucher of compensation of £150.. I decided to pursue my complaint with the hotel directly, who emailed with a completely different version of the mistake who confirmed Pets in Pyjamas had taken the inquiry and then booked a room with them their system would then confirm automatically upon receiving the request.The room was never confirmed on their system as they did not have availability, therefore it was unfortunately cancelled! The agent should not have taken payment or confirmed a room until they got confirmation from the hotel ( This was never sent ). I have again emailed pets and pyjamas as I am a very unhappy customer requesting compensation and they have not acknowledged my email.The service is appalling.. They don't respond to emails, phone calls and resolve their mistakes; they try to blame the third party. Do not book with this company if you don't want your holiday ruined i will never use them again... Tina Clements”

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Posted 4 years ago

Dear Tina, I am disappointed to hear about your experience with Pets Pyjamas. I can see that my colleague, Nicola, responded to you initially to explain what had happened. We were under the impression everything for your trip had been booked and human error appears to have caused the mix up. We have processed a full refund to you and issued the voucher of £150.00 to use off your next trip with us. We really do appreciate you custom and please allow us to ensure that you have a great experience with us next time. Thank you, Lauren

Posted 4 years ago

“It was so simple to book and the agent was very helpful”

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Posted 4 years ago

Hi Ronald, Reviews like yours make our day because it makes all the hard work worthwhile. It looks like Claire here at Pets Pyjamas looked after you so I will pass on your comments. Thanks again for choosing to book with Pets Pyjamas, and we hope you had a great holiday. Lauren

Posted 4 years ago

“Once I’d found the right venue, all it took was a quick email and then it was all taken care of for me. All booked in now and I’m so looking forward to having a break with my dog, in a very dog friendly environment.”

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Posted 4 years ago

“This is the first time I have booked with Pets Pyjamas. The service was excellent however I really do feel you need to send your reception staff to view the destinations as there were questions which the member of staff did not know the answers too as she had never been there. It would help your staff tremendously if they were taken to the resorts and made familiar with the surrounds and area.”

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Posted 4 years ago

“Lynda was really helpful and lovely. She was super efficient and found a great deal for us. Thank you very much.”

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Posted 4 years ago

“Anna was a great help and communication was 11/10!”

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Posted 4 years ago

“Agent was great but I wish customers could check availability themselves. Experience system issues: booking addressed to wrong person plus overcharged. Agent noticed error and issued credit but took over 2 weeks to get money back”

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Posted 4 years ago

“my email confirmation doesn't tell me which of your agents handled my call, but who ever it was did and excellent job”

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Posted 4 years ago

“Not had the holiday itself yet but otherwise very prompt & friendly booking service.”

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Posted 4 years ago

“Adam was wonderful! Professional, friendly, and after I gave him a few basic details, like 'I only want to travel about 3 hours from London', he found me a wonderful escape for me and my 2 dogs at really short notice for the bank holiday! It took all the hassle out of trawling through options and availability for me. Excellent service, I will highly recommend!”

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Posted 4 years ago

“The concierge, Anna, was very helpful and went above and beyond to help me with my booking. She called 4 hotels to find which had vacancies together with prices etc and called back when she said she would with the results.”

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Posted 4 years ago

“Liked being kept informed. Quick responses to initial enquiry.”

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Posted 4 years ago

“I'm a returning customer for a reason. Friendly staff, great customer service and support. So much easier going through a specialist for hols with the dog. Some great offers too.”

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Posted 4 years ago

“Very friendly staff. Maria called me & we spoke about requirements. Everyone of them was met. Fast service & came back to me with the ideal cottage. It was extra hard finding accommodation at short notice but that wasn’t a problem. Extremely happy with the service and will definitely recommend to friends & family. Well done Maria”

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Posted 4 years ago

“Very fast responses! Unfortunately I wasn't able to answer the phone calls but they did try twice and send me an email with the information I needed to proceed with my booking.”

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Posted 4 years ago

“The website is really easy to use and has great deals. We were quickly contacted by Jodie, who was friendly and very efficient and helpful. We’re really excited for our stay!”

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Posted 4 years ago

“Angela responded to my enquiry very quickly and searched for a suitable inn for me, she seemed to have the same taste as me as I wanted cosy cottage type inn. Angela found me a good deal a 3 nights for 2 in Berkshire, which is now booked for October with my springer and setter. I am so looking forward to it.”

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Posted 4 years ago

“Great response and very helpful.”

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Posted 4 years ago

“Website has a nice feel but the functionality is poor. Unable to search by date for av ailable properties. Had to go into each property to check dates. Also, it took me 4 attempts to process the payment as it kept saying it had timed out as no activity for 20 minutes- even though I was constantly using the site”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,802 reviews