The booking agent was fantastic. It’s great to have the same agent as previous bookings as she learns what we like/dislike in a self-catering let.
What was not good was the almost total lack of transparency about booking terms and the cancellation policy. It’s not on your website - unlike all of your competitors - and when I eventually got information about it, it was incomprehensible and incomplete. I still dont know what terms I have signed up to despite making my second £2k booking in less than 6 months. I will definitely think twice about booking again
2 years ago
PetsPyjamas has a
4.7
average rating
from
1,348
reviews
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