PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,777 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,777 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th June 2026

Julie Turner

PetsPyjamas 5 star review on 10th May 2026

Alison Adams

3618

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lynda was really helpful and lovely. She was super efficient and found a great deal for us. Thank you very much.”

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Posted 4 years ago

“Anna was a great help and communication was 11/10!”

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Posted 4 years ago

“Agent was great but I wish customers could check availability themselves. Experience system issues: booking addressed to wrong person plus overcharged. Agent noticed error and issued credit but took over 2 weeks to get money back”

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Posted 4 years ago

“my email confirmation doesn't tell me which of your agents handled my call, but who ever it was did and excellent job”

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Posted 4 years ago

“Not had the holiday itself yet but otherwise very prompt & friendly booking service.”

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Posted 4 years ago

“Adam was wonderful! Professional, friendly, and after I gave him a few basic details, like 'I only want to travel about 3 hours from London', he found me a wonderful escape for me and my 2 dogs at really short notice for the bank holiday! It took all the hassle out of trawling through options and availability for me. Excellent service, I will highly recommend!”

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Posted 4 years ago

“The concierge, Anna, was very helpful and went above and beyond to help me with my booking. She called 4 hotels to find which had vacancies together with prices etc and called back when she said she would with the results.”

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Posted 4 years ago

“Liked being kept informed. Quick responses to initial enquiry.”

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Posted 4 years ago

“I'm a returning customer for a reason. Friendly staff, great customer service and support. So much easier going through a specialist for hols with the dog. Some great offers too.”

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Posted 4 years ago

“Very friendly staff. Maria called me & we spoke about requirements. Everyone of them was met. Fast service & came back to me with the ideal cottage. It was extra hard finding accommodation at short notice but that wasn’t a problem. Extremely happy with the service and will definitely recommend to friends & family. Well done Maria”

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Posted 4 years ago

“Very fast responses! Unfortunately I wasn't able to answer the phone calls but they did try twice and send me an email with the information I needed to proceed with my booking.”

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Posted 4 years ago

“The website is really easy to use and has great deals. We were quickly contacted by Jodie, who was friendly and very efficient and helpful. We’re really excited for our stay!”

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Posted 4 years ago

“Angela responded to my enquiry very quickly and searched for a suitable inn for me, she seemed to have the same taste as me as I wanted cosy cottage type inn. Angela found me a good deal a 3 nights for 2 in Berkshire, which is now booked for October with my springer and setter. I am so looking forward to it.”

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Posted 4 years ago

“Great response and very helpful.”

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Posted 4 years ago

“Website has a nice feel but the functionality is poor. Unable to search by date for av ailable properties. Had to go into each property to check dates. Also, it took me 4 attempts to process the payment as it kept saying it had timed out as no activity for 20 minutes- even though I was constantly using the site”

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Posted 4 years ago

“We rely on Pets Pyjamas to find our pet friendly holidays. Great service, lovely people and excellent holidays. We always recommend!”

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Posted 4 years ago

“Credit to Clare, very last minute booking and quite particular requirements!! managed to find something which looks perfect! roll on 21st!!!”

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Posted 4 years ago

“Overall, the booking went very well and the choice of hotels was excellent. Only one small query, why are some hotels not open to internet booking, you can only reserve and then wait for a return phone call?”

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Posted 4 years ago

“Put simply, Anna is a star who helped me find an appropriate short break; I could not have done it without her, as the www does not appear to allow you to only select available properties for your dates, which leads to much frustration and time wasting. However, Anna sorted it!!”

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Posted 4 years ago

“Nicola from sales and operations was fantastic and found me the perfect holiday in no time at all, excellent at replying to my requests and all booked in a couple of hours.”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,777 reviews