PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,802 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd August 2026

Christine Mills

PetsPyjamas 5 star review on 2nd July 2026

Nicola Pizzey

PetsPyjamas 5 star review on 7th June 2026

Julie Turner

3621

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We left it until the last minute to decide on a short break with our shih tzu who has never been to a beach , Ellie pulled out all the stops and was very helpful and patient. We go next weekend so hopefully it will be good.”

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Posted 4 years ago

“Petspyjamas are brilliant! Lynda our Consultant was extremely efficient with all our bookings and so quick to respond. We were a bit nervous, as had never been in hotels with our dog before, but didn’t need to worry, he was treated like a king!!”

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Posted 4 years ago

“The response to my telephone enquiry message was very quick, which led to my booking the cottage I had previously stayed in. The lady who dealt with my request was very helpful and answered all my queries. I am afraid I am old fashioned and like to talk to people on the phone and not a recorded response, but that is the modern way and I have to except that, apart from this the experience was very positive.”

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Posted 4 years ago

“I was a little disappointed that one of the locations I tried to book online was fully booked, even though the website was showing the dates I wanted as being available.”

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Posted 4 years ago

“It’s disappointing when you think a hotel is available and it turns out not to be. Also strange to have to ring an advisor to add ones own postcode. It turned out the payment software only wanted the numbers! Booked Ok in the end”

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Posted 4 years ago

“Quick and easy to use the website, customer service from Tiffani was excellent.”

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Posted 4 years ago

“I was genuinely impressed that having struggled to find appropriate accommodation Ellie said she would find something that suited and phoned the next day with some options having researched on a Sunday morning for me. Needless to say we are now booked, very happy with the hotel/location/budget, and I would add, sent a text at 9pm the same day to offer something that might be even better. First class customer service. Thank you.”

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Posted 4 years ago

“Well that was easy! We decided when and roughly where we wanted to go. Found a lovely looking hotel then rang the concierge number and were advised to email them due to high numbers of calls. A lovely man rang us soon after and took over from there. Easy! Thank you Steve C, it was a pleasure talking to you.”

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Posted 4 years ago

“I am just so pleased I've found you. I had struggled to find anywhere to stay that would accept two dogs, you have come to my rescue, thanks”

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Posted 4 years ago

“Penny was brilliant! She found some lovely cottages. She asked me for my budget and where I wanted to go and she came up trump's. Fantastic!! Can't wait to go now 😊”

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Posted 4 years ago

“So many properties to choose from. Excellent explanation of accommodations and surrounding places of interests. So easy to navigate the website and to book.”

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Posted 4 years ago

“Very helpful and efficient. Many thanks Abby.”

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Posted 4 years ago

“The booking agent was fantastic. It’s great to have the same agent as previous bookings as she learns what we like/dislike in a self-catering let. What was not good was the almost total lack of transparency about booking terms and the cancellation policy. It’s not on your website - unlike all of your competitors - and when I eventually got information about it, it was incomprehensible and incomplete. I still dont know what terms I have signed up to despite making my second £2k booking in less than 6 months. I will definitely think twice about booking again”

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Posted 4 years ago

“I got great service from my pet partner and a discount vs the price on the hotel website. However it would be useful to search by date availability on the petspyjamas site rather than rely on the pet partner - I couldn’t do this on my phone and it slowed down the process of finding a suitable place to stay.”

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Posted 4 years ago

“Wide choice of accommodation found booking easy and straight forward”

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Posted 4 years ago

“When something goes awry, it's not what has happened but what you do about it that matters. After a hotel mix-up our anniversary trip was in jeopardy but the dedication of the pet Concierge after we informed Pets Pyjamas of the problem was remarkable. She worked tirelessly all evening to find an alternative and saved the day. You can't beat the personal touch.”

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Posted 4 years ago

“After looking at a hotel on line and we're undecided wether to book the concierge phoned us and answered all our questions and even completed our booking for us. She was very friendly and efficient. What a pleasant change to speak to a real human being for a change. Keep up the good work. Rob.”

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Posted 4 years ago

“You have done a great job for us but I am unable to login with you as I have no login password”

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Posted 4 years ago

“The website was very easy to find a nice place to stay just for a few days.”

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Posted 4 years ago

“Glad dogs are treated and as important as the owners .”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,802 reviews