PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to a lady called Linda who was most helpful.”

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Posted 5 years ago

“Just booked my first trip. So far the experience has been good, easy to do and the hotel sourced looks great for us. The proof will be in the staying so I will write again”

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Posted 5 years ago

“We have just booked our first pets pyjamas little vacation with our dogs. All done with the fantastic help of Lynda who kept in touch with us all along the way in trying to sort a hotel and providing a great package deal. Great service 😊”

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Posted 5 years ago

“Amanda was extremely helpful and friendly. The booking process was a pleasure, not a chore.”

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Posted 5 years ago

“Great service gave a few properties I was interested in from the PP website and Sam checked each one for availability and advised me of cost of each. Made the decision she booked it, sent the payment link and confirmed. Would never have found the property if not for PP”

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Posted 5 years ago

“Clear advice and very patient - no question is too silly. Great customer care. Very good communication by phone and emails.”

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Posted 5 years ago

“Linda was really helpful and helped to find a lovely property when we were struggling, thank you”

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Posted 5 years ago

“Two problems occurred during the booking process. Firstly, the advertised three nights for two for £178 was not honoured because the hotel couldn't find the offer; we are now having to pay nearly £300 for the three nights. The advertising is obviously inaccurate, so as a gesture of goodwill and to comply with the offer, it would be appropriate for Pets Pyjamas to reimburse us for the difference. Secondly, I entered our details online seven times, and each time, I was taken back to the beginning, with the website asking me for information I had already submitted. In the end we phoned to book.”

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Posted 5 years ago

Hello Carolyn, I am sorry that you have not had a great first experience booking with PetsPyjamas. I have looked into your booking and the prices you may have initially seen for the package you booked would have been lower than the price you opted to pay due to low season and mid-week rates. I am unsure as to why our instant book service was experiencing difficulties, if guests are using a smart phone or tablet it can sometimes time out which might have been what was causing it to take you back to the start. We hope the rest of your journey with us is much more inline with our regular service. Thank you, Lauren

Posted 5 years ago

“Having considered a particular Hotel I completed the PetsPyjamas online form, only minutes passed and the phone rang the caller introduced herself as Jodie from PetsPyjamas she proceeded to give excellent explanation to how and what help PetsPyjamas had to offer. I explained we hadn’t fully decided on the exact dates and I would contact her later in the week, I rang two days later passed on our choice of dates the Hotel the Room and price, she noted theses details and would comeback ASAP Ten minutes later she is back confirming all our choices with a couple extras and a reduction on the price.”

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Posted 5 years ago

“Disappointed to see that the voucher WOOF10 had not been confirmed in my confirmation notification from Pets Pyjamas. It was accepted at the time of booking and applied to the final payment but not on my confirmation. I am assuming a glitch in PPs software perhaps.”

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Posted 5 years ago

“The travel agents are in general very helpful and quick at replying. Tiffani was particularly helpful. We did have contact with another person called Camilla. She was initially helpful but after sending over 2 places she found which weren't ideal I asked for further help and she just said 'I didn't find anything else' which wasn't particularly helpful. However, the website is not fully functional. When you filter and amend dates etc it undoes filters and because all the prices are 'from' when your looking at private cottages etc you think you've found somewhere reasonable but by the time you go to book it it quadruples in price. Booking hotels isn't so bad as the seasonal prices are fairly static but it is a very stressful experience trying to navigate the website.”

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Posted 5 years ago

“I love the mix of online efficiency with the human touch thrown in!”

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Posted 5 years ago

“Steve was excellent at finding us a great hotel to bring our dog, Pippa. Would highly recommend Pets Pyjamas!”

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Posted 5 years ago

“Had amazing help from Angela and David massive information given and really helpfull”

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Posted 5 years ago

“I discovered PetsPyjamas by a very happy accident while searching for hotels that welcomed pets. From then on Rachel took complete charge and with great efficiency and charm has sorted me and Enzo out for a night en route to the Holyhead ferry in a part of the country I don't know well. I can't recommend this service more highly, they took all the stress and time out of searching and were very pleasant to deal with. I will most certainly avail of their services again.”

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Posted 5 years ago

“Third time I've used Pets Pyjamas Quick response tailored to what we are looking for within budget.”

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Posted 5 years ago

“Excellent customer service from Camilla. Only disappointment was the offer shown on your website was no longer available”

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Posted 5 years ago

“Quick response and Camilla was very friendly and easy to chat too.”

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Posted 5 years ago

“We left it until the last minute to decide on a short break with our shih tzu who has never been to a beach , Ellie pulled out all the stops and was very helpful and patient. We go next weekend so hopefully it will be good.”

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Posted 5 years ago

“Petspyjamas are brilliant! Lynda our Consultant was extremely efficient with all our bookings and so quick to respond. We were a bit nervous, as had never been in hotels with our dog before, but didn’t need to worry, he was treated like a king!!”

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Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews