PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,775 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 10th May 2026

Alison Adams

PetsPyjamas 5 star review on 12th April 2026

NICHOLA STEVENS

3613

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was our first time booking through PetsPyjamas and it will not be the last. It was so quick, easy and great value for money. Lynda was so helpful - now we just have to wait for our mini break to come around.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Great service. Very helpful.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“So far it has gone from bad to worse. You do not keep your systems updated. I booked Whitley Burrow for 17 to 19 May 2024. You sent me one million confirmation emails, but when trying to contact you to tell you that Mrs. Davies, the owner of the cottage had contacted me to say that her cottage was not available and that she had told you so, I could not speak to anybody. Where is your customer service? I paid almost 300 pounds in full and there is not even a phonecall from you. I would give you -5 if I could.”

Helpful Report

Posted 2 years ago

Hi Minerva, We are so sorry to hear that you did not have a positive of using our services. I do understand that our customer service team has been in touch with you in regards to the matter. The PetsPyjamas Team

Posted 2 years ago

“Terribly disappointed - given quote which was paid for, only to be told by PetsPyjamas that a mistake has been made so cancelled my booking. They then tried not to issue me a full refund even though it was their fault. Still waiting for funds to be returned 3 weeks later.”

Helpful Report

Posted 2 years ago

Hi Lulu, We are so sorry to hear that you did not have a positive of using our services. Please contact our customer service team, directly so we can look into the matter for you. The PetsPyjamas Team

Posted 2 years ago

“Excellent service, quick resonse to my queries and very helpful conversation over the phone and by email.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Great communication, however only received a discount code to use on my first booking, after I had made the booking which was a little confusing and disappointing”

Helpful Report

Posted 2 years ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! we will pass on your comments. The PetsPyjamas Team

Posted 2 years ago

“Thank you Ashley for your help and support in making my booking experience a success! I had previously tried booking the hotel direct, but was told they did not have any reservations for a dog friendly room. I tried PetsPyjamas and Ashley booked one for me in the same hotel within minutes! We haven’t had our paws break yet, but hopefully it will be as good as our experience with Ashley and PetsPyjamas! 🐾”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“EVERYTHING WAS DEALT WITH EFFICIENTLY.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Very good service ready to fill all my needs and have”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Really helpful team and website easy to use, great to be able to find truely dog friendly hotels!”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“My booking was responded to quickly an efficiently. My query was also answered with professionalism and was able to book the place we wanted. Pricing was fair, and we have been to this place before and is so dog friendly.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“My experience was great easy and straight forward”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Great company. Everyone is very friendly and helpful. Good choice of venues.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Booking confirmed within 30 minutes”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Quick and very efficient. Most impressed so far.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“It would have been a more personal service, to have had the opportunity to speak with a PetsPyjamas concierge, as per my previous bookings, rather than an online payment transaction, what’s happened to the personal touch?!”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“we were very happy with the service we received from Pets Pyjamas.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“We were just looking for a short break and had a quick response fro the team at Pets Pyjamas to help us confirm our booking.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“I used pets pyjamas many years ago and was very impressed with the hotel we stayed at our keeshond enjoyed his stay in Kingsbridge so did not hesitate booking this hotel in New Forest thank you 😀”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Always helpful”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,775 reviews