Two problems occurred during the booking process. Firstly, the advertised three nights for two for £178 was not honoured because the hotel couldn't find the offer; we are now having to pay nearly £300 for the three nights. The advertising is obviously inaccurate, so as a gesture of goodwill and to comply with the offer, it would be appropriate for Pets Pyjamas to reimburse us for the difference. Secondly, I entered our details online seven times, and each time, I was taken back to the beginning, with the website asking me for information I had already submitted. In the end we phoned to book.