PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,802 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd August 2026

Christine Mills

PetsPyjamas 5 star review on 2nd July 2026

Nicola Pizzey

PetsPyjamas 5 star review on 7th June 2026

Julie Turner

3621

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Fran to be very helpfully when finding a get away for us and our dog. Great service”

Helpful Report

Posted 4 years ago

“Very helpful staff but would be easier if you could do everything direct from the website”

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Posted 4 years ago

“Like most people, our dogs are family to us. It has been difficult to get ,not just suitable doggy friendly accommodation, but, also where our fur babies are welcomed. We were resigned to another Christmas at home. Then I found Esther at dogs pyjamas, she listened, she understood and she sorted it. A beautiful Christmas break at a hotel that adore dogs. So we can all relax, enjoy our family, meet other dog friendly people and their fur babies. We are so happy, can't wait. Thanks so much Esther @ dogs pyjamas.”

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Posted 4 years ago

“Having been let down with our current booking, I contacted Petspyjamas. They were absolutely excellent, especially in comparison to what I’d just experienced with another company. Sam and Claire and Nicola were so efficient! They came back with excellent suggestions and got us booked in within 24 hours. Such good service and extremely helpful. I can’t praise them enough. Thank you.”

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Posted 4 years ago

“We haven't been to the hotel yet so cannot review that experience. I have to say Connor Magee was excellent got a call almost immediately from my original request. We had to make a few changes to our original dates but nothing was too much trouble. Thank you Connor.”

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Posted 4 years ago

“Spoke to a couple of people whilst making my booking, who were very helpful. But for me personally, the whole process was far too long winded. The website search was very painful and a booking which I would hope to do directly with a venue in about an hour-took at least a fortnight. Had to persevere with the booking due to having been given vouchers to spend.”

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Posted 4 years ago

Dear Mary, We are sorry to hear that your recent booking experience with us wasn't quite as good as it should have been. Your comments have been passed over to our sales manager at PetsPyjamas to have a look into the reasons behind it taking so long for your booking to get made. I will also make sure our tech team are aware of the issues you experienced with our website, so we can review the start to finish process moving forward. Thank you, Lauren

Posted 4 years ago

“How easy was that?! Form filled online and within 10 minutes there was a phone call from a lovely lady who took care of everything. We even had a chat about our dogs!”

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Posted 4 years ago

“I spoke to Camilla who went above and beyond to check dates and availability of properties for me. An amazing service made so much better by such friendly people from pets pyjamas.”

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Posted 4 years ago

“Lynda was tireless in her efforts to secure just the right holiday cottage for us. She totally understood what we were looking for and found us several perfect escapes.”

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Posted 4 years ago

“Excellent prompt service,”

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Posted 4 years ago

Hello Christine, Thank you for taking the time to leave us your review on the service you received from the team here at PetsPyjamas. If you could possibly turn at 1* into a 5* we would very much appreciate it ;) Many thanks, Lauren

Posted 4 years ago

“Angela was so lovely and got us all booked in for Scotland she also looked at other cottages for us to see if that was an option”

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Posted 4 years ago

“We needed a place to go with no fireworks, Angela has found us a place with excellent offer for DBB. We are looking forward to it. The actual booking was really easy.”

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Posted 4 years ago

“Excellent customer service, communication and follow up”

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Posted 4 years ago

“I spoke with Lynda who was extremely personable and helpful. In no time at all she had sourced a couple of hotels within my budget. I was also delighted with some unexpected perks. I am looking forward to my stay and hope the hotel experience is as positive as the booking experience.”

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Posted 4 years ago

“The booking staff could not be more helpful or knowledgeable. They listened to our budget and needs, gave us a number of choices and phoned us at our convenience and helped us to choose and book.”

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Posted 4 years ago

“Lisa was fabulous at sorting everything out about our booking. Nothing was too much trouble. Great service.”

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Posted 4 years ago

“Claire listened to all of my concerns & requests to enable reassurance for our bookings”

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Posted 4 years ago

“It was really good, Lisa was so helpful and sorted out everything for me. I really did appreciate her help”

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Posted 4 years ago

“Made a long overdue booking with Angela this week. Angela listened carefully to what I was looking for and my parameters. She called and stayed in contact exactly when she said she would, was very friendly and accommodating. I was given a list of potential places to stay all fitting my expectations. Booking was straightforward and Angela was able to hold a reservation for me when I needed a bit more time. All good, friendly and helpful experience so far.”

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Posted 4 years ago

“Conor was really helpful the booking went smoothly and it was as nice to speak to someone Conor was very professional and friendly Well done Conor”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,802 reviews