PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,992 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't thank Pet n Pony enough for the help they have recently given when a dog food manufacturer suddenly discontinued one of its lines. This was a real worry as my rescue lurcher has a sensitive digestive system which does not cope well with many dog foods. Gavin at Pet n Pony was so helpful in suggesting an alternative and letting me try a small bag. I still have a happy healthy dog who actually enjoys his "lovely" dog food thanks to Gavin. I have always found Pet n Pony a good company to deal with. They are a family firm who believe in customer service.”

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Posted 5 years ago

Thank you so much for the lovely review, Gillian! We are so glad your rescue is happy with their new food! :)

Posted 5 years ago

“excellent service, fantastic delivery, good price would highly recommend this company”

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Posted 5 years ago

Thank you for your lovely review!

Posted 5 years ago

“Great company and delivered my dog food fast.”

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Posted 5 years ago

Thank you David!

Posted 5 years ago

“Very quick service and delivery of rabbit hutch. Put together very quickly and easily just by one person. Good quality and very happy with it.”

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Posted 5 years ago

Thank you, Marion, we are pleased you like your product!

Posted 5 years ago

“Excellent!”

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Posted 5 years ago

Thank you Jenna!

Posted 5 years ago

“Excellent customer service, thank you!”

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Posted 6 years ago

Thank you for your review!

Posted 5 years ago

“Quick delivery. Very happy thank you”

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Posted 6 years ago

Thank you, Samantha. We are glad you were satisfied with the service provided!

Posted 5 years ago

“Really good company to deal with who listen to their customers. Products arrive promptly. Would highly recommend.”

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Posted 6 years ago

Thank you for your lovely review!

Posted 5 years ago

“Very rapid response, kept updated with deliver details/times. Wellies received as advertised. Many thanks and happy to recommend. RBP”

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Posted 6 years ago

Thank you Richard, we are glad you are happy with the service that was provided!

Posted 5 years ago

“Great service, great products, great prices and fast delivery 👍”

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Posted 6 years ago

Thank you, Debi!

Posted 5 years ago

“Excellent service good packaging very prompt delivery! I shall use them again 👍”

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Posted 6 years ago

Thank you Frances, we hope to see you again soon!

Posted 5 years ago

“The surround is light, easy to put up and strong, sadly our small mammal's are rat's and simply walked through the bars. I have tried attaching chicken wire which they climbed up, do you have any suggestions how I may reinforce the surround, Many Thanks Helen Hutchinson.”

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Posted 6 years ago

“Very good comms, fast delivery, excellent service.”

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Posted 6 years ago

Thank you, Melissa!

Posted 5 years ago

“I have bought from this company a few times now. The experience has always been very good, with good prices and fast delivery from an excellent courier. Overall, highly recommended!”

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Posted 6 years ago

Thank you Jim, we are so glad you are happy with the service provided!

Posted 5 years ago

“really great fit and keeps him bone dry , excellent”

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Posted 6 years ago

We are glad you like your product, Julie!

Posted 5 years ago

“Very good service. Have recommended them to other people”

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Posted 6 years ago

Thank you, Colin!

Posted 5 years ago

“Quick efficient delivery”

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Posted 6 years ago

Thank you for your review!

Posted 5 years ago

“Excellent service superfast delivery”

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Posted 6 years ago

Thank you, Julie!

Posted 5 years ago

“Product was delivered very quick and was pleased with not paying delivery charge 😊 Would be better in a bag rather than the box”

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Posted 6 years ago

Thank you for your review, Carol!

Posted 5 years ago

“Very pleased with my item also fast delivery would definitely use again thank you”

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Posted 6 years ago

Thank you for your review, we hope to see you again soon!

Posted 5 years ago

PetnPony is rated 4.8 based on 1,992 reviews