PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,110 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 1 star review on 30th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t send my item until I rang to ask where it was as I’d paid extra for quick delivery for my granddaughters birthday, to be told ‘ohh’ they must have had a system error, they then sent them straight out on next day delivery, which took 3 days to arrive, missed the birthday and when I complained not a hint of a refund of my extra delivery I paid extra for. Not happy.”

Helpful Report

Posted 1 month ago

Hi Jonathon, we're really sorry about this. You paid extra for quick delivery so your granddaughter's present would arrive in time for her birthday, and we let you down first with the system error that delayed your order being dispatched, and then again when the delivery took longer than it should have. Missing a birthday is exactly the kind of thing express delivery is meant to prevent, and we completely understand your frustration. We have now refunded the postage on your order in full, and this should appear back on your original payment method within 3–5 working days. We're also looking into what caused the dispatch error so it doesn't happen to anyone else. Once again, our sincere apologies to you and your granddaughter. regards PetnPony

Posted 4 weeks ago

“Need to have an accurate tracker online.”

Helpful Report

Posted 3 years ago

“2 different purchases recently on different days and neither order dispatched until I called to chase up. Use Redpost or Equus if you are buying online. Orders always received next day without fail and returns refunded the same day received.”

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Posted 3 years ago

“Sadly this product really wasn't what I was hoping for - maybe the algae in our tank is just too stubborn.”

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Posted 3 years ago

“Communication of delivery was very poor.”

Helpful Report

Posted 4 years ago

“Unfortunately the bit I ordered was too small - I returned it hoping to exchange for the XL but was told this wasn’t possible so a bit disappointed. I’ve now bought one on eBay”

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Posted 5 years ago

“Product and price were great and we are very happy with product. Delivery and comms were not good. The product took much longer than promised to get to us. When we called to chase, we were told that they had been waiting for a delivery from Ireland despite us being led to believe it was in stock. We were left in the dark about what was happening. Heard nothing at all for at least 2 weeks. You need to up your game. I would think twice before using again or recommending.”

Helpful Report

Posted 6 years ago

“I recieved a £20 voucher which I went to shop to spend it to be told I could only use online to which my friend had the same voucher which she used in store. So Ordered things online waited 9 days until I went into shop to ask about my order but was told that she couldn't find my order at then was informed when leaving shop it was there to send so I took it with me. So I sent a email asking for delivery money back but have had no response from yourselves after a week.”

Helpful Report

Posted 6 years ago

“I am afraid I was very disappointed with the service. I ordered and paid for the item straight away. However you didn't even have the item in stock? I then had to keep chasing you up and waited over a month!!”

Helpful Report

Posted 6 years ago

“I ordered two rugs from Pet’n Pony. I was not informed that one was unavailable for 2/3 days by which time it was too late to cancel my order for the other rug - as my intention had been to order both from the same supplier.”

Helpful Report

Posted 6 years ago

Hi Louise, Sorry that your item was unavailable, we tried to source the product from elsewhere but were unable too which is why there was a days delay. Your option to cancel an order is always open and we also have a 30 day returns policy. if you have any other questions please don't hesitate to call us on 0191 3840900. regards PetnPony

Posted 6 years ago

“Delivery took far longer than expected and I was repeated asked, via email, for A review when order had not even been received”

Helpful Report

Posted 7 years ago

“Don’t think I’d use you again,nothing was stated at the time of purchasing that there was a delay past the ten working days arrival time had I known I’d of not bought from yourselves as still awaiting the saddle”

Helpful Report

Posted 7 years ago

“We still have not received our goods that were ordered March 3rd . Very disappointing as the riding boots were part of my daughters bday present . Fingers crossed they arrive soon”

Helpful Report

Posted 7 years ago

“A little disappointing that my order was placed n accepted but actually the item was out of stock. Received a substitute after a phone call explaining the situation.”

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Posted 7 years ago

“Didn't communicate when my delivery got damaged in transit then let me down with next delivery in to the next week”

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Posted 7 years ago

“I expected four pairs?”

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Posted 7 years ago

PetnPony is rated 4.8 based on 2,110 reviews