PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,954 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,954 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 21st January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product just as described and very good price. Slight delay in despatch/delivery but kept informed throughout.”

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Posted 6 years ago

Thank you for your review, we apologise for the delay in delivery!

Posted 5 years ago

“Good service - quick to answer queries. Excellent prices too.”

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Posted 6 years ago

Thank you Jedda! We are glad you are happy with the service provided.

Posted 5 years ago

“Slow to deliver but very helpful when I phoned.”

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Posted 6 years ago

Thank you, Delia. We apologise in your slow delivery!

Posted 5 years ago

“Goods delivered promptly. Unfortunately needed to return. Cost of postage would put me off using this site again. Will stick to ebay and Amazon.”

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Posted 6 years ago

“Very easy to deal with. Great item and speedy delivery!”

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Posted 6 years ago

Thank you for your review, Lorraine!

Posted 5 years ago

“Excellent service.”

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Posted 6 years ago

Thank you, Paula😀

Posted 5 years ago

“Great service”

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Posted 6 years ago

Thank you!

Posted 5 years ago

“Well made good size hutch for my 2 guinea pigs. Easy to put together, although you may need 2 people to do it. There's a piece missing which I emailed them regarding but not heard anything back. It's the support for the lid.”

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Posted 6 years ago

“Super fast delivery thank you”

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Posted 6 years ago

Thank you, Linda!

Posted 5 years ago

“Quick and easy to order, delivered when stated and good prices too!”

PetnPony 5 star review on 15th October 2019

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Posted 6 years ago

Thank you for your review, Carmen! Love the photo😀

Posted 5 years ago

“Quick and efficient processing and delivey.”

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Posted 6 years ago

Thank you for your lovely review, Peter!

Posted 5 years ago

“Nice cage but instructions to put it together are not very good.”

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Posted 6 years ago

Hi, Marie. We are glad you are happy with your cage!

Posted 5 years ago

“Well priced items. Good choice.”

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Posted 6 years ago

Thank you, Annette!

Posted 5 years ago

“Very good service and price. Would not hesitate to order from PetnPony again.”

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Posted 6 years ago

Thank you, Bridget. We hope to see you again soon!

Posted 5 years ago

“Great price fab service”

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Posted 6 years ago

Thank you. Ellie!

Posted 5 years ago

“Great price and super quick delivery. Will be back!”

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Posted 6 years ago

Thank you, Sally,! We hope to see you again soon!

Posted 5 years ago

“Always prompt delivery and if you do have any issues they sort it out. Highly recommended”

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Posted 6 years ago

Thanks for the lovely review, Craig!

Posted 5 years ago

“I cannot fault this company. Goods arrived promptly and were well packaged. Will consider them again when purchasing in the future.”

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Posted 6 years ago

Thank you Sue!

Posted 5 years ago

“Excellent service”

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Posted 6 years ago

Thanks!😀

Posted 5 years ago

“Efficient service and delivered on time - will use again !”

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Posted 6 years ago

Thank you, we hope to see you again soon!

Posted 5 years ago

PetnPony is rated 4.8 based on 1,954 reviews