PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,991 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from PetnPony. I was worried that the wild birds were running out of food - It's difficult to get supplies in these strange times. PetnPony have an excellent website and delivered my wild bird food order within a few days! I was kept informed throughout the ordering g process. Thank you”

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Posted 5 years ago

Thank you for such a good review, Shelia! We hope the wild birds enjoy their food.

Posted 5 years ago

“Excellent company to deal with”

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Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“Very happy with my order. Easy to use ordering. Fast delivery. Would use this company again.”

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Posted 5 years ago

Thank you, Alison, we hope to see you again soon!

Posted 5 years ago

“Prompt delivery of quality product at a very good price.”

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Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“Great product and price delivered on time”

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Posted 5 years ago

Thank you, Bernadete!

Posted 5 years ago

“Excellent service. Quick delivery and extremely informative regarding the delivery. Will certainly be using you for future purchases.”

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Posted 5 years ago

Thank you Liam, we hope to see you again soon!

Posted 5 years ago

“Good service and good delivery service”

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Posted 5 years ago

Thank you, William. We are glad you were happy with the service provided.

Posted 5 years ago

“We ordered some dog food, a large 8kg bag, which we’d struggled to get anywhere else. The experience from the website to delivery to our door was a good one. Thoroughly recommend PetnPony.”

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Posted 5 years ago

Thank you, we are glad you were satisfied with the service you were provided!

Posted 5 years ago

“Very quick service and communication. Wanted to support a local business during lockdown. Thank you”

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Posted 5 years ago

Thank you, Donna. We appreciate the lovely review!

Posted 5 years ago

“Great personal communication. Ty”

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Posted 5 years ago

Thank you, we hope to see you again soon!

Posted 5 years ago

“Excellent service especially given the current circumstances! I was emailed regularly and kept up to date on the progress as it took longer than usual to receive (obviously owing to the current crisis). I would definitely use this company again.”

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Posted 5 years ago

Thank you Gemma, we hope to see you again soon!

Posted 5 years ago

“Excellent service will definitely order from you again”

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Posted 5 years ago

Thank you for the lovely review, Rosemary.

Posted 5 years ago

“Excellent service and experience. Thank you for delivering so quickly too at the moment!”

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Posted 5 years ago

Thank you, Richard. We are glad you are satisfied with the service you were provided!

Posted 5 years ago

“Quick delivery. Good comminication. Would recommend.”

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Posted 5 years ago

Thank you, Lesley!

Posted 5 years ago

“Excellent service, items arrived very promtly! Will definately use again!”

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Posted 5 years ago

Thank you, Owen, we look forward to seeing you again!

Posted 5 years ago

“Delivered very quickly especially in current covid climate”

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Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“Very happy with correspondence and time of delivery. Would definitely use again.”

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Posted 5 years ago

Thank you for your review, we look forward to seeing you again!

Posted 5 years ago

“Fabulous service I will be using again 😊”

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Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“Excellent, kept update the whole time 👍”

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Posted 5 years ago

Thank you, Claire!

Posted 5 years ago

“Great price and quick delivery despite the current situation”

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Posted 5 years ago

Thank you for your review, Jennifer.

Posted 5 years ago

PetnPony is rated 4.8 based on 1,991 reviews