PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,110 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 1 star review on 30th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery to Germany went fast. But I had to pay 20€ (about 17 Pounds) tax to the mail employee at the door in addition to the delivery fee of 11.95€ to Germany that was indicated in the order. It should be mentioned during the order process on your Website that you have to pay an additional tax fee.”

Helpful Report

Posted 1 month ago

Hi Nicole, thank you for your review and we're glad the delivery to Germany arrived quickly. We're sorry the customs charge came as a surprise. Since the UK left the EU, orders shipped from the UK to Germany can be subject to import VAT and handling fees, which are collected by the local postal service or courier on delivery. These charges are set and collected by the German authorities, so unfortunately they're outside our control and not something we can include in our checkout total. That said, you're absolutely right that this should be clearer — we're reviewing how we display this information during checkout for EU customers so there are no surprises at the door. Thank you for the feedback, and we hope to welcome you back to Pet n Pony soon.

Posted 4 weeks ago

“Item was dispatched promptly. Enquiry to customer services on receipt of the item was ignored. The run is ok but even the latches need fixing with no scored holes. It wasnt a cheap run , this seems pretty poor to me. It isnt foldable either, once erected, which was the main reason I bought it”

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Posted 3 months ago

“I’ve visited the store a few times but will not be using their click and collect service. Placed order and didn’t hear anything. Follow up email was answered the following morning telling me my order was in store. When I arrived at store, the young woman on the till miserably asked for my number - despite mine being the only apparent order behind her! She passed the 4 bags of dog food to me without so much as a thanks. Thoroughly disappointed and did expect better. Will need some drastic reason for returning to the store. Shame as I would rather support local business than large chains…but you have to do better with your customer service!”

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Posted 11 months ago

“My goods didn’t arrive so I emailed them but regreably I did not receive a reply. Sorted it out with the carrier company myself.”

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Posted 1 year ago

“I ordered from pet n pony by accident as I clicked on it thinking it was my usual supplier. (the price was the same as my usual supplier) however there was a £3.99 delivery fee added which is not the same as my usual supplier. So I actually paid £3.99 more for exactly the same product and the charge was not made clear until it was too late. The service was as good as my usual supplier but just more expensive.”

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Posted 1 year ago

“Thank you I would suggest marking on the packaging which way up it needs to be transported as the bottle had leaked by the time I received it I hope this is helpful”

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Posted 2 years ago

“A bit slow on the delivery side”

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Posted 2 years ago

“Whilst PetnPony offered a good product at a realistic price, my experience was marred by the delivery by DPD.”

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Posted 2 years ago

“Nice hat delivery took longer than expected.”

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Posted 2 years ago

Hi sorry for the delay with your order, we try to get orders to our customers as quickly as possible but sometimes due to unforseen circumstances items are held up along the way to delivery. We hope you like your new product and hope to see you again soon. best regards PetnPony

Posted 2 years ago

“Petnpony were fine. It is a shame that they use DPD for their deliveries. My delivery was delayed 3 times and I had to go and buy food for my dogs elsewhere”

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Posted 3 years ago

“Boots were lovely when they arrived and communication was good. However I had to wait a long time for the boots to be delivered because they were actually out of stock when I ordered. It would’ve been helpful to have known that before I placed the order.”

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Posted 4 years ago

“New customer, only had a few deliveries. Last one had at least 6 tins of purina HA wet dog food damaged so very hard to open.”

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Posted 4 years ago

“I say acceptable as I ghost no update as to when good s would arrive. Otherwise very satisfied”

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Posted 4 years ago

“Communication was fantastic but delivery a bit slow.”

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Posted 5 years ago

“Front breast strap too tight where it tucks in and too floppy. Would be better in nylon webbing.”

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Posted 6 years ago

“Good quality boots but as ever the full were to high and the medium would not do up on our 15.1hh Connie x ID. All boots with the exception of one brand but only in brushing boots are made with the thoroughbred in mind. We have tried 13 brands of boots some tendon other xc but all have the same issue. Given up!”

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Posted 6 years ago

“They delivered very quick, unfortunately the item was faulty.. they returned the money quite quickly, but when I phoned up to tell them the item was faulty, I had no apology and they came across quite rude.”

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Posted 6 years ago

“I have yet to receive my item. I appreciate you looking into what is going on with the delivery and replying back. All this virus stuff has messed up some orders for quite a long time. I look forward to getting the bit.”

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Posted 6 years ago

“A mixed review I’m afraid. Under normal circumstances I’d write how I felt but these aren’t normal circumstances. Your staff are working, you sent the food. A bit of stress and worry in between I can put down to the very unusual circumstances. I have the dog food I’m very happy about that. I appreciate your staff working in these scary times.”

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Posted 6 years ago

Thank you for your review

Posted 6 years ago

“Had to wait a couple of weeks for delivery, don’t know what the problem was but I had to go to local pet shop as I had run out of dog food.”

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Posted 6 years ago

Hi Howard We checked your order and can see it was delivered in 7 working days. This is longer than usual due to the courier holding the parcel in the depot for a few days which we apologise for. Sorry for the delay regards PetnPony

Posted 6 years ago

PetnPony is rated 4.8 based on 2,110 reviews