PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,062 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,062 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service in current times which are difficult. I was kept informed of delivery. Thanks”

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Posted 6 years ago

We are so pleased you were happy with your service, Getta.

Posted 6 years ago

“Arrived as exactly as described. Was only over 7 days due to being during Covid-19 which was explained when placing order”

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Posted 6 years ago

Thank you for the review, Sally😀.

Posted 6 years ago

“Great service in difficult times.”

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Posted 6 years ago

Thank you for your review

Posted 6 years ago

“Quick and efficient service offering a great range of products. Would recommend.”

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Posted 6 years ago

Thank you for your lovely review, Lynne!

Posted 6 years ago

“Prompt delivery in difficult times.”

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Posted 6 years ago

Thank you for your review, Alison!

Posted 6 years ago

“Food perfect and kept informed of order status”

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Posted 6 years ago

Thank you, Fiona, we are glad you are satisfied with your service.

Posted 6 years ago

“Good service at a difficult time, I was advised of dispatch and delivery. Thank you Pet and Piny 😊”

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Posted 6 years ago

Thank you Sally, we are glad you are happy with the service you were given!

Posted 6 years ago

“Good dog food , little on the pricey side”

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Posted 6 years ago

Thank you for your review.

Posted 6 years ago

“Reliable, efficient and excellent customer service. In times where certain products are not available from big chain franchises once again these guys delivered. Would highly recommend to anyone.”

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Posted 6 years ago

Thank you for your lovely review, Stephen!

Posted 6 years ago

“PetnPony delivered my Labrador food when other suppliers were not taking further orders. Thank you”

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Posted 6 years ago

Thank you for your review, Rita!

Posted 6 years ago

“Very prompt once glitch on post code was sorted!”

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Posted 6 years ago

Thank you for your review, Felicity!

Posted 6 years ago

“Excellent service from PetnPony. I was worried that the wild birds were running out of food - It's difficult to get supplies in these strange times. PetnPony have an excellent website and delivered my wild bird food order within a few days! I was kept informed throughout the ordering g process. Thank you”

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Posted 6 years ago

Thank you for such a good review, Shelia! We hope the wild birds enjoy their food.

Posted 6 years ago

“Excellent company to deal with”

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Posted 6 years ago

Thank you for your review!

Posted 6 years ago

“Very happy with my order. Easy to use ordering. Fast delivery. Would use this company again.”

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Posted 6 years ago

Thank you, Alison, we hope to see you again soon!

Posted 6 years ago

“Prompt delivery of quality product at a very good price.”

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Posted 6 years ago

Thank you for your review!

Posted 6 years ago

“Great product and price delivered on time”

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Posted 6 years ago

Thank you, Bernadete!

Posted 6 years ago

“Excellent service. Quick delivery and extremely informative regarding the delivery. Will certainly be using you for future purchases.”

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Posted 6 years ago

Thank you Liam, we hope to see you again soon!

Posted 6 years ago

“Good service and good delivery service”

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Posted 6 years ago

Thank you, William. We are glad you were happy with the service provided.

Posted 6 years ago

“We ordered some dog food, a large 8kg bag, which we’d struggled to get anywhere else. The experience from the website to delivery to our door was a good one. Thoroughly recommend PetnPony.”

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Posted 6 years ago

Thank you, we are glad you were satisfied with the service you were provided!

Posted 6 years ago

“Very quick service and communication. Wanted to support a local business during lockdown. Thank you”

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Posted 6 years ago

Thank you, Donna. We appreciate the lovely review!

Posted 6 years ago

PetnPony is rated 4.8 based on 2,062 reviews