PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,991 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery”

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Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“EXCELLENT SERVICE DESPITE THE COVID 19 VIRUS DISRUPTIONS - THIS BUSINESS IS INVALUABLE IN TIMES LIKE THESE. MIKE SQUIRE”

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Posted 5 years ago

Thank you for the excellent review, Mike!

Posted 5 years ago

“Fantastic service, I will be buying from you in the future.”

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Posted 5 years ago

Thank you, Donna. We hope to see you again soon!

Posted 5 years ago

“the service was very quick after being let down by another supplier.”

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Posted 5 years ago

Thank you for your review, we are pleased you were happy with the service provided!

Posted 5 years ago

“Fast delivery, great updates Reliable”

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Posted 5 years ago

Thank you for the lovely review, Joanne!

Posted 5 years ago

“Excellent service as usual even in these difficult times (Covid19) Was expecting a significant delay in getting our dog food but it arrived in three days. Well done Pet & Pony!”

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Posted 5 years ago

Thank you for your lovely review Jane, we are pleased you are satisfied with the service!

Posted 5 years ago

“Fast delivery. Happy with service.”

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Posted 5 years ago

Thank you, Julie!

Posted 5 years ago

“happy with product and purchase.”

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Posted 5 years ago

Thank you Stuart, we are glad you are happy with the service provided!

Posted 5 years ago

“Would recommend PetnPony as when many internet sellers increased their prices due to demand at this present time.”

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Posted 5 years ago

Thank you for the lovely review, Colin!

Posted 5 years ago

“Kept me well informed of when delivery was due even though these are tough times and they must be super busy. Thank you”

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Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“Great service, and got my products well packaged.”

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Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“Thank you for sending our order. Will order again soon!👍👍”

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Posted 5 years ago

Thank you, Sally, we look forward to seeing you again!

Posted 5 years ago

“Brilliant service and very fare prices.”

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Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“My friend and I are both very impressed with the new bits I recently bought. Both horses like and are going well in them. I had a hreat customer experience with Pernpony 👍”

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Posted 5 years ago

We are pleased you were satisfied with the service you were provided, thank you for the review, Rachael!

Posted 5 years ago

“Must say I am happy with my Petnpony order and I would by again and recommend to anyone thank you Petnpony.”

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Posted 5 years ago

Thank you for the lovely review, David. We look forward to seeing you again!

Posted 5 years ago

“Order was a little later than expected due to the Covid 19 but I was kept informed and feel you did your level best to satisfy us. Certainly use you again”

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Posted 5 years ago

Thank you for your review, Pauline!

Posted 5 years ago

“Quick and efficient service”

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Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“Really efficient and prompt delivery, kept informed at a stages.”

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Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“Excellent service was here before they said”

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Posted 5 years ago

Thank you, Paul!

Posted 5 years ago

“I can't thank Pet n Pony enough for the help they have recently given when a dog food manufacturer suddenly discontinued one of its lines. This was a real worry as my rescue lurcher has a sensitive digestive system which does not cope well with many dog foods. Gavin at Pet n Pony was so helpful in suggesting an alternative and letting me try a small bag. I still have a happy healthy dog who actually enjoys his "lovely" dog food thanks to Gavin. I have always found Pet n Pony a good company to deal with. They are a family firm who believe in customer service.”

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Posted 5 years ago

Thank you so much for the lovely review, Gillian! We are so glad your rescue is happy with their new food! :)

Posted 5 years ago

PetnPony is rated 4.8 based on 1,991 reviews