PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,909 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problem with birdfeeder fixed”

Helpful Report

Posted 1 week ago

Hi Aenne, thank you for your feedback. We’re really sorry to hear that you experienced an issue with your bird feeder and felt your message went unanswered. We’ve checked our system and unfortunately couldn’t find any message from you, but as soon as we became aware of the problem we reached out by phone to help resolve it. We're glad we were able to speak with you directly and arrange a return and refund as requested. Our team has checked the item and it is working as expected, but we completely understand that sometimes products don’t suit individual needs and we’re always happy to help. If there’s anything else we can do, please don’t hesitate to get in touch — we’re here to help. regards PetnPony

Posted 1 week ago

“Very good”

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Posted 1 month ago

“Fantastic service . Quick and simple to place an order. Fast delivery”

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Posted 7 months ago

“Efficient delivery and good communication”

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Posted 10 months ago

“I use Pet n Pony for two specific reasons. Firstly they are one of very few stockists of a particular type of dog food, and secondly because of their service. Knowing that 99.9% of the time they can deliver next day is particularly important to me. The reason why I am giving them 4 stars out of 5 is because the pack often contains some heavily dented cans.”

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Posted 10 months ago

“Loved it it’s very high quality and I’m using my stuff all the time my pony loves it as well I’d love to support yous and I’m defo buying more in the future and I need to apply to be brand tester or something lol”

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Posted 11 months ago

“Ordinarily I would have given PetnPony 5 stars as their service is excellent. Very responsive, nearly always have the items I need in stock, and super-speedy delivery. However, only 4 stars because all of my most recent orders have contained dented cans. In some instances the cans have been so badly damaged that I have had to throw them away.”

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Posted 1 year ago

“Speedy delivery. The item was a 2.5litre liquid which for some reason did appear to have leaked slightly into the packaging. Perhaps it was mishandled by the deliverer.”

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Posted 1 year ago

“Did order by express delivery, bit disappointed as it wasn’t quick, however did deliver everything ok 😊”

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Posted 1 year ago

“Fast and free delivery and an excellent price for the Le Mieux hobby horse. Only slight niggle (hence 4 stars) would be the packaging as the branded box (designed to be used as a stable) had got damaged in transit. Maybe a better fitting box with fragile labelling would help? I appreciate it is not an easy item to pack though.”

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Posted 1 year ago

“We bought a lovely coral dog bed from PetnPony. The delivery was quick and the quality excellent. My only slight negative is that the medium is smaller than expected or indicated on the website. But it is beautiful.”

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Posted 1 year ago

“Very happy with the product I ordered and the speed of dispatch - however, their chosen courier (DPD) twice claimed to have attempted delivery even though I was at home and in the end I had to walk a 3 mile round trip to collect from a drop-off location. Clearly a delivery driver who was running behind (or too lazy) to actually attempt a delivery to me. I would be happy to use the company again should they change courier but until I'm informed that they have, I won't be using them again.”

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Posted 1 year ago

“The food I ordered for my dog I recieved was delivered to me when I expected very good price will be ordering again”

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Posted 1 year ago

“The product is good, the delivery by DPD was 2nd rate (not Pet n Pony's fault, it is in the nature of delivery services that pay too little and expect too much) with 2 failed "attempts" at delivery, and when I did collect the box from the post office, it had been dropped and 2 sachets had leaked all over the place. Given the nature of DPD and the like, can I ask for more damage resistant packaging next time?”

Helpful Report

Posted 1 year ago

“Deliver took longer this time than usual. Tracker update was terrible. Deliver guy was excellent.”

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Posted 1 year ago

“I ordered a new riding hat for my daughter after a recent accident where her other one took the brunt of the force. After a little while I had to email them to ask them when the item would be dispatched. They replied promptly and politely advising that they had sold out at point of purchase and had to wait for supply to arrive to fulfill my order. This delayed my daughter’s return to riding due to the order being late. They were very apologetic and explained fully, maybe this was a one off but it certainly has made me think twice about using them for something that is required quickly, but I would still buy from them for something not needed urgently.”

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Posted 1 year ago

“I was pleased to have my 12kg bag of kibble delivered due to the weight and size ordered. Because of the Easter weekend it took slightly longer to be delivered, but when I contacted my Pet and Pony shop the assistant was very helpful. Thank you”

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Posted 1 year ago

“Always delivered on time or earlier than expected. Only issue with this order was that I noticed that the zip on the dog food bag was missing (luckily I had a previous bag here to tip it into) However apart from that 5/5 as the zip is probably once in a blue moon”

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Posted 1 year ago

“I always get top service from PetnPony, prompt delivery at a competitive price”

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Posted 1 year ago

“Very easy to deal with,prompt service and delivery very quick.”

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Posted 1 year ago

PetnPony is rated 4.8 based on 1,909 reviews