PetnPony have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.
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Great customer service; good price and well informed about delivery
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- Anonymous
“
Used for first time for dog food .Good price and prompt delivery .
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- Gill Melling
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Very swift delivery excellent product competitive price
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- Sara Young
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Excellent customer service, prompt delivery and quality products. Will definitely use PetnPony again.
Sarah, Bedfordshire.
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- Sarah Horsler
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Great service, quick delivery, lots of updates provided too .
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- Caroline Barr
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Great customer service; good price and well informed about delivery
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- Anonymous
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An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
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- Sue Day
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Fab item just sadly too small for my daughter. Easy no quibble returns policy too. Transaction couldn’t have been any simpler
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- Miss T Armstrong
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Absolutely great service! When something I ordered became out of fstock, I was called up and was offered a replacement item (a different flavour of the same product) or a refund. Just a phone call, but meant so much. Can tell it's a family run business and I'm happy to be able to support them!
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- Laura
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Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.
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- Gemma Sedgley
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Bought the Cotswold Compass wellingtons and sized up thinking I may need a bit more room for thick socks, they were too big so returned & bought usual size, much better still roomy & comfortable. Can’t wait to put then into use. Delivery & return process was excellent, very quick including refund. Would highly recommend pet n pony, thank you
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- Lorraine Emerson
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Excellent customer service, prompt delivery and quality products. Will definitely use PetnPony again.
Sarah, Bedfordshire.
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- Sarah Horsler
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Great service the wellies arrived really quickly (not by pony sadly!) The sizing guide was great and meant I could source the correct size without having to buy several pairs - thank you
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- Anonymous
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Great service, quick delivery, lots of updates provided too .
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- Caroline Barr
