PetnPony have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.
“
I bought a coat, the price was good and it arrived really quickly.
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- Bridget Bowen
“
Fast delivery. Great price
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- Danny Boag
“
Great boots at a reasonable price. Only downside was that I paid for express delivery and they still took as long as the cheaper delivery option.
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- M K Parker
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Fast delivery. Great price
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- Danny Boag
“
Great supplier. No problems at all with the whole process, delivery was on time and I was kept informed throughout.
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- Anonymous
“
Excellent service and fast delivery (came earlier than promised!)
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- Anonymous
“
An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
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- Sue Day
“
Fab item just sadly too small for my daughter. Easy no quibble returns policy too. Transaction couldn’t have been any simpler
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- Miss T Armstrong
“
Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.
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- Gemma Sedgley
“
Bought the Cotswold Compass wellingtons and sized up thinking I may need a bit more room for thick socks, they were too big so returned & bought usual size, much better still roomy & comfortable. Can’t wait to put then into use. Delivery & return process was excellent, very quick including refund. Would highly recommend pet n pony, thank you
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- Lorraine Emerson
“
An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
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- Sue Day
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Great customer service - highly recommended
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- ROBERT BALDWIN
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Brilliant service, one of the best companies I’ve ever dealt with.
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- John Carver
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Always a fast and reliable service.
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- Dorothy Elaine Boyer
