PetnPony have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.
“
The dog food came promptly and was at an excellent price.
”
- Colin Forth
“
Bought a saddle for my daughters pony she loves it and it was packaged very well and came with a cover as well delivered was good and they had the best price for a new wintec saddle if we need anything for our other pet we will more than likely use again
”
- Anonymous
“
As a new customer I was very impressed and pleased with my purchase. Super super fast free delivery, very easy smooth transaction, well packaged, great communication and finally fantastic price for the Orijen dog food I ordered. I will certainly buy my dogs food from here again when I next need to order it. Thank you.
”
- Anonymous
“
First time i used pet n pony, very impressed, professional service, reasonably prices, quick delivery....
”
- Penny Amos
“
Fast and easy ordering and delivery
”
- WAI FONG Yeung
“
As a new customer I was very impressed and pleased with my purchase. Super super fast free delivery, very easy smooth transaction, well packaged, great communication and finally fantastic price for the Orijen dog food I ordered. I will certainly buy my dogs food from here again when I next need to order it. Thank you.
”
- Anonymous
“
An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
”
- Sue Day
“
Fab item just sadly too small for my daughter. Easy no quibble returns policy too. Transaction couldn’t have been any simpler
”
- Miss T Armstrong
“
Absolutely great service! When something I ordered became out of fstock, I was called up and was offered a replacement item (a different flavour of the same product) or a refund. Just a phone call, but meant so much. Can tell it's a family run business and I'm happy to be able to support them!
”
- Laura
“
Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.
”
- Gemma Sedgley
“
Bought the Cotswold Compass wellingtons and sized up thinking I may need a bit more room for thick socks, they were too big so returned & bought usual size, much better still roomy & comfortable. Can’t wait to put then into use. Delivery & return process was excellent, very quick including refund. Would highly recommend pet n pony, thank you
”
- Lorraine Emerson
“
First time i used pet n pony, very impressed, professional service, reasonably prices, quick delivery....
”
- Penny Amos
“
customer service is great
”
- Ina Aguelo
“
Fantastic delivery service
Will def use again
”
- Helen Goodwin
