PetnPony have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.
“
Purchased 4 packs of the pet glove wipes. Had no issues with order or delivery. Have used some and work just as good as the expansive ones and quarter of the price
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- Sheree Harris
“
Excellent price, superfast dellivery, thanks so much!
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- Sally Masson
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Great customer service; good price and well informed about delivery
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- Anonymous
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Speedy delivery, excellent product. Would recommend
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- Anonymous
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Easy to order and quick delivery
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- Ruth Simmons
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Thank you for supplying the waterfowl pellets. Despatch and Delivery are within the week to Northern Ireland.
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- Lorna Burns
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An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
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- Sue Day
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Fab item just sadly too small for my daughter. Easy no quibble returns policy too. Transaction couldn’t have been any simpler
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- Miss T Armstrong
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Absolutely great service! When something I ordered became out of fstock, I was called up and was offered a replacement item (a different flavour of the same product) or a refund. Just a phone call, but meant so much. Can tell it's a family run business and I'm happy to be able to support them!
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- Laura
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Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.
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- Gemma Sedgley
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Bought the Cotswold Compass wellingtons and sized up thinking I may need a bit more room for thick socks, they were too big so returned & bought usual size, much better still roomy & comfortable. Can’t wait to put then into use. Delivery & return process was excellent, very quick including refund. Would highly recommend pet n pony, thank you
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- Lorraine Emerson
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Very wonderful service as always
Thankyou
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- Jane Thompson
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Thank you for stocking my Pups favourite toy...Order was dispatched and received quickly...Customer Service was excellent
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- Tracey Hopewell
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Fast service no issues at all and quality of products spot on, very happy indeed
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- Hayley Bye
