PetnPony have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.
“
Very fast dispatch and delivery.Fair price. Packed in secure box and with previous company I didn't have it packed.
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- Lukasz Zielinski
“
First time using this company, delivery was quick and the price was the best around. Will definitely be using them on a regular basis for my dogs food from now on.
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- Jed Dodds
“
Just discovered Pet and Pony, but found they are a local firm which is a bonus. Ordering and payment was easy and delivery quick and efficient receiving messages when to expect. Price was excellent for dog food I purchased, will definitely be ordering again
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- Mandy Brown
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Really quick delivery and very competitive pricing
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- Theresa Britton
“
The delivery to Germany went fast. But I had to pay 20€ (about 17 Pounds) tax to the mail employee at the door in addition to the delivery fee of 11.95€ to Germany that was indicated in the order. It should be mentioned during the order process on your Website that you have to pay an additional tax fee.
”
- Nicole Sauter
“
Excellent product. Prompt delivery and competitive pricing.
Would definitely use again.
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- Linda Carstens
“
An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
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- Sue Day
“
Fab item just sadly too small for my daughter. Easy no quibble returns policy too. Transaction couldn’t have been any simpler
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- Miss T Armstrong
“
Absolutely great service! When something I ordered became out of fstock, I was called up and was offered a replacement item (a different flavour of the same product) or a refund. Just a phone call, but meant so much. Can tell it's a family run business and I'm happy to be able to support them!
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- Laura
“
Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.
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- Gemma Sedgley
“
Bought the Cotswold Compass wellingtons and sized up thinking I may need a bit more room for thick socks, they were too big so returned & bought usual size, much better still roomy & comfortable. Can’t wait to put then into use. Delivery & return process was excellent, very quick including refund. Would highly recommend pet n pony, thank you
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- Lorraine Emerson
“
Excellent service
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- Frankie Church
“
Bought a new saddle from PetnPony excellent service. Arrived well packaged very please with my new wintec will definately use them again .
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- Juliet Allen
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Great fast service
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- Tracey Lee
