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PetnPony Reviews

4.8 Rating 2,014 Reviews
A
Happiness Grade
Read PetnPony Reviews

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,\nUnit 49-51Dragonville Ind Park,\nDurham

PetnPony have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.

A

Price - Excellent

99.30%
Industry Average
Very happy with service. Quick delivery and item as described. Good price. Would use again.
- Mark Towl
Purchased 4 packs of the pet glove wipes. Had no issues with order or delivery. Have used some and work just as good as the expansive ones and quarter of the price
- Sheree Harris
Excellent price, superfast dellivery, thanks so much!
- Sally Masson
A

Delivery - Fast

99.31%
Industry Average
Very happy with service. Quick delivery and item as described. Good price. Would use again.
- Mark Towl
Excellent service. Prompt delivery. Good prices
- Linda Gordon
Brilliant company to deal with. Prompt dispatch and delivery with excellent notifications.
- Anonymous
100.00%
Industry Average
An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
- Sue Day
Fab item just sadly too small for my daughter. Easy no quibble returns policy too. Transaction couldn’t have been any simpler
- Miss T Armstrong
A

Refunds - Easy

100.00%
Industry Average
Absolutely great service! When something I ordered became out of fstock, I was called up and was offered a replacement item (a different flavour of the same product) or a refund. Just a phone call, but meant so much. Can tell it's a family run business and I'm happy to be able to support them!
- Laura
Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.
- Gemma Sedgley
Bought the Cotswold Compass wellingtons and sized up thinking I may need a bit more room for thick socks, they were too big so returned & bought usual size, much better still roomy & comfortable. Can’t wait to put then into use. Delivery & return process was excellent, very quick including refund. Would highly recommend pet n pony, thank you
- Lorraine Emerson
98.95%
Industry Average
Excellent service every month x
- Dawn Wye
Very happy with service. Quick delivery and item as described. Good price. Would use again.
- Mark Towl
Excellent service. Prompt delivery. Good prices
- Linda Gordon