PetnPony have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Good discounted price for Ariat Gilet and arrived in 2 days
”
- Anonymous
“
Excellent service when I wanted to change a size after I had ordered online, and then again when I went into the store. Prompt delivery and a good price too. Thank you.
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- Sarah Mallett
“
Good price, excellent communication throughout the process and reasonable time for delivery. I recommend this seller
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- Anonymous
“
Great service and quick delivery.
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- Julia Dixon
“
100% customer services
100% quick delivery
100% quality products
Very happy with with our new bridle
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- Carlie Hawkins
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Great service quick delivery
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- Laura Watson
“
2 different purchases recently on different days and neither order dispatched until I called to chase up.
Use Redpost or Equus if you are buying online. Orders always received next day without fail and returns refunded the same day received.
”
- DANNY HUBBARD
“
I ordered the wrong food because the website isn’t very clear on Canagan cat vs dog food. Returns are super expensive over 2kg. As a first time customer, I’d hoped there’d be a reasonable price for returns but they offered nothing. I’ll not buy from them again, will give the food to my neighbours dog and shop locally
”
- Yvette Cunningham-Hunwick
“
the lady was completely unhelpful and wasnt interested in the slightest that it was a gift!! We now have to take a photo of the wrong it and send it to them before they will give us a returns form or send us the correct coat.
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- Anna Wheldon
“
Really disappointed with my experience with Pet n Pony. The wrong colour boot was sent out, I then had a nightmare trying to get hold of anyone with email responses taking weeks, meaning the refund was hugely delayed. I was then deducted the shipping fee even though their site states when incorrect orders are sent they'll cover the cost. I like to support smaller business but I won't be using this company again. Disappointing.
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- Emma Dixon
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Paid for express delivery but item did not come within the timeframe. I complained & was told they would refund the express delivery charge, but they failed to do so!
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- Juliet Messenger
“
Awful I ordered some boot for my wife’s Christmas and they took my money but then said my bank card was showing fraudulent activity. I called my bank and they said it was nonsense because they wouldn’t be able to tell. I got a refund a few days later. Shoddy service I will never use these again!! I went else where and… guess what??!!! My card was fine!!!
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- Lee
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Great service and quick delivery.
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- Julia Dixon
“
Good service when I returned my Muck boots that were too large and exchanged for smaller pair
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- Michael Tully
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Great prompt service.
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- Daniel Jones
