PetnPony have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.
“
Super fast delivery, well packed and a great competitive price, well done
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- Robert Tomlinson
“
Good price and quick delivery
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- Anonymous
“
Good price and quick delivery on hamster cage, would use again
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- Anonymous
“
Great company ,very fast delivery will definitely use this company again
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- Lyndsey Muir
“
Super fast delivery, well packed and a great competitive price, well done
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- Robert Tomlinson
“
Very happy with my first delivery of a regular order of pet food. My only disappointment with the system is that it appears I cannot have a longer time intervals than 4 weeks between deliveries.
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- Anonymous
“
An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
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- Sue Day
“
Fab item just sadly too small for my daughter. Easy no quibble returns policy too. Transaction couldn’t have been any simpler
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- Miss T Armstrong
“
Absolutely great service! When something I ordered became out of fstock, I was called up and was offered a replacement item (a different flavour of the same product) or a refund. Just a phone call, but meant so much. Can tell it's a family run business and I'm happy to be able to support them!
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- Laura
“
Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.
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- Gemma Sedgley
“
Bought the Cotswold Compass wellingtons and sized up thinking I may need a bit more room for thick socks, they were too big so returned & bought usual size, much better still roomy & comfortable. Can’t wait to put then into use. Delivery & return process was excellent, very quick including refund. Would highly recommend pet n pony, thank you
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- Lorraine Emerson
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Prompt and efficient service
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- Susanne Rogers
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Fast efficient service
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- Anonymous
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Good customer service, quick delivery. Items were good value. Very happy experience. Thanks
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- Claudette Scott
