PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,869 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with item, arrived quickly and well packaged Great small business”

Helpful Report

Posted 1 day ago

“Found petnpony by chance while searching on Internet for a particular fish tank.They were very helpful on phone and when I went to collect. The price I paid was excellent compared with other retailers.”

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Posted 5 days ago

“Been purchasing my dog food from them for over a year now. Very fast delivery. And much better now you can see how many are in stock”

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Posted 1 week ago

“Their web site was easy to navigate and their prices competetrive. Once the order was confirmed, I was kept up to date with the progress. Delivery was prompt and the wellies I ordered were well well packaged”

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Posted 1 week ago

“Great product at a really great price. The delivery was very quick- we got it within three days of the order! We will definitely use Pet’n Pony again!! Thanks again”

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Posted 1 week ago

“Very happy with the quality of service. Ordered item and within the hour had been despatched. Will definitely order again from petnpony”

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Posted 1 week ago

“Product as described and cheaper than most places before delivery, however when I got to checkout, I was given option of standard or express checkout.. unfortunately the express delivery didn't arrive quickly and took far longer than expected. When Pet n Pony found out about this they refunded the cost of delivery. Great service from a great company. Would shop again.”

Helpful Report

Posted 1 week ago

“The team at P&P were very helpful in getting a saddle for me very quickly as it wasn't in stock. Just what I was looking for, great service and delivery.”

PetnPony 5 star review on 30th September 2025

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Posted 2 weeks ago

“Excellent item from an excellent seller, would recommend.”

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Posted 2 weeks ago

“Very prompt service. Thanked me for being a returning customer”

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Posted 3 weeks ago

“Excellent people to deal with, great communication, competitive pricing.”

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Posted 3 weeks ago

“Excellent service and quality dog collar + lead that i wanted”

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Posted 3 weeks ago

“All good fast service”

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Posted 3 weeks ago

“Great service and communication. Thanks!”

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Posted 1 month ago

“Quick delivery. Good product”

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Posted 1 month ago

“Quick and easy purchase, very clear website (helpful for someone who knows zero about horses!). Many thanks”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Ordered online which was quick as easy. Got a prompt reply to thank me for my purchase. Quick update to advise order ready to collect. Called to the store gave my details & there were my good ready behind the counter. As always pleasant & polite staff & excellent service. See you again all.”

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Posted 1 month ago

“Brilliant service and communication and very fast delivery!”

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Posted 1 month ago

“I purchased fly cream which was suggested by the staff and my gorgeous shetland pony is healing ,something that actually works The lass even looked on the computer for me to find the shade of blue jods I was after which they hadn't in stock very good of them would recommend”

Helpful Report

Posted 1 month ago

PetnPony is rated 4.8 based on 1,869 reviews