PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,979 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, prompt delivery and quality products. Will definitely use PetnPony again. Sarah, Bedfordshire.”

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Posted 1 day ago

“Great service the wellies arrived really quickly (not by pony sadly!) The sizing guide was great and meant I could source the correct size without having to buy several pairs - thank you”

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Posted 2 days ago

“Great service, quick delivery, lots of updates provided too .”

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Posted 2 days ago

“First time if using. Very efficient”

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Posted 3 days ago

“Customer service is great”

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Posted 6 days ago

“Excellent product and excellent service 👌🏼”

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Posted 1 week ago

“Great customer service; good price and well informed about delivery”

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Posted 1 week ago

“Contact as soon as ordered, kept me in the loop every step of the way , would definitely recommend and use again , item arrived quickly, all in good time , perfect fit , son loves them”

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Posted 1 week ago

“Always the best prices for our dog food from Pet n Pony. Will keep using them in the future!”

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Posted 1 week ago

“Cheaper than anyone else on the day I needed to order. Very good delivery and now got a happy dog”

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Posted 1 week ago

“Fantastic company to deal with. Love it that they notified you with each step of the order, unlike some companies who you have to chase! Would highly recommend PetnPony 🌟🏆”

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Posted 1 week ago

“Good prices, prompt despatch”

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Posted 2 weeks ago

“The communication and speed of dispatch from Pet n Pony were first class, and I wouldn’t hesitate to use them again. The items I bought arrived via courier a couple of days after purchase.”

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Posted 2 weeks ago

“Absolutely great service! When something I ordered became out of fstock, I was called up and was offered a replacement item (a different flavour of the same product) or a refund. Just a phone call, but meant so much. Can tell it's a family run business and I'm happy to be able to support them!”

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Posted 2 weeks ago

“Excellent company. Great communication. Swift delivery and especially like they do points. Just bought a lot of great natural treats with the points I gained having their dog food on subscription”

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Posted 2 weeks ago

“Great service, kept up-to date from start to finsh. Highly recommend”

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Posted 2 weeks ago

“Fast delivery, good quality stirrup leathers. Very happy. Would recommend”

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Posted 2 weeks ago

“Order just what I wanted arrived quickly very pleased”

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Posted 3 weeks ago

“Used for first time for dog food .Good price and prompt delivery .”

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Posted 3 weeks ago

“Very swift delivery excellent product competitive price”

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Posted 3 weeks ago

PetnPony is rated 4.8 based on 1,979 reviews