PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.83

4.8 Rating 2,036 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,036 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived thanks well packed”

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Posted 2 weeks ago

“Great company large selection of pet and animal food at very good prices recommend to anyone 👍”

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Posted 2 weeks ago

“Item was dispatched promptly. Enquiry to customer services on receipt of the item was ignored. The run is ok but even the latches need fixing with no scored holes. It wasnt a cheap run , this seems pretty poor to me. It isnt foldable either, once erected, which was the main reason I bought it”

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Posted 3 weeks ago

“I really like this company. Service is excellent”

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Posted 3 weeks ago

“Brilliant staff and very knowledgeable on what riding boots my daughter needed. Thanks again”

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Posted 3 weeks ago

“Excellent service every month x”

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Posted 3 weeks ago

“Very happy with service. Quick delivery and item as described. Good price. Would use again.”

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Posted 3 weeks ago

“Excellent service. Prompt delivery. Good prices”

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Posted 4 weeks ago

“Brilliant company to deal with. Prompt dispatch and delivery with excellent notifications.”

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Posted 4 weeks ago

“Quick delivery on first order. Wanted yo change my subscription and got a response very quickly confirming changes. Nice change to deal with real people who listen instead of automated email responses. Would 100% recommend”

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Posted 1 month ago

“A very lovely team who take the time to talk and sort issues. I ordered the wrong size hat and they were fabulous. I made an error with another order (I know!!) and they were so kind and helped to sort it. Real humans with real customer centric attitude.”

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Posted 1 month ago

“Hutch was delivered quickly and in excellent condition. Have ordered several items from your company now and never had any complaints. Would definitely recommend to others.”

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Posted 1 month ago

“Excellent service I bought my 14.1 cob the wintec 500 wide saddle it’s perfect I had to change the bar to a white one but other than that it’s perfect for her very pleased would recommend pet and pony”

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Posted 1 month ago

“Great service, and exc product - as per usual. Thank you.”

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Posted 1 month ago

“Easy to use website, fast delivery, kept upto date with delivery process really happy with my product, would definitely use Petnpony again”

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Posted 1 month ago

“This product is the only food my senior boy loves Full of meat Expensive but worth the money”

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Posted 1 month ago

“Great customer service and always provide a quick delivery.”

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Posted 1 month ago

“Saddle in perfect condition and arrived at Pet n Pony shop for me to collect , was inspected by them to make sure everything was as it should be and phoned me once it arrived , can't fault their customer service.”

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Posted 1 month ago

“I made a mistake with the order and this was resolved quickly . Excellent customer service and prompt delivery .”

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Posted 1 month ago

“Order arrived within a couple of days which was much quicker than expected.”

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Posted 1 month ago

PetnPony is rated 4.8 based on 2,036 reviews