PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,909 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

Write Your review

Tell us how PetnPony made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service prompt delivery great communication will definitely use again”

Helpful Report

Posted 2 weeks ago

“Excellent customer service”

Helpful Report

Posted 2 weeks ago

“Fantastic super speedy delivery & great communications.”

Helpful Report

Posted 2 weeks ago

“Great service thankyou, Have a great Christmas Jane Thompson & Alfie🐾”

Helpful Report

Posted 2 weeks ago

“Ordered a bit last minute which I needed very quickly as heading off to a competition at the other end of the country. I explained this to them when ordering and it was posted immediately to arrive with me the next day. Very good customer service and communication - item was also cheaper than buying from other company’s. 😄”

Helpful Report

Posted 2 weeks ago

“Very helpful with queries and quick to process order for collection! Will deffo be back thank you :)”

Helpful Report

Posted 2 weeks ago

“Fantastic service!! Order was delivered next day after purchase despite using 5-7 day postage! Boots are gorgeous too!”

Helpful Report

Posted 3 weeks ago

“Elico Tiverton haynets are brilliant. So pleased and very quick delivery”

Helpful Report

Posted 3 weeks ago

“I’m quite disappointed that my order has not yet arrived. The courier stipulates that a signature is needed - this has not been the case in the past. Additionally, the driver has stated there was no one home but I have been home in the dates and times stated by driver, when I’ve tracked the delivery. I’m very frustrated!!”

Helpful Report

Posted 4 weeks ago

Hi Lisa I’m really sorry for the frustration here. Our courier has flagged difficulty locating your property for this delivery and, for this shipment, they are asking for a signature. We’ve tried to reach you by phone and email to confirm directions and get this sorted, but we may be missing each other. If you could reply to our email or contact us at support@petnpony.co.uk with any extra details that help the driver find you, we’ll act straight away. Landmarks, a what3words location, a preferred delivery day, or authority to leave in a safe place or with a neighbour all help. We can also redirect to a local pickup point if that is easier. We want this resolved quickly for you and will keep a close eye on it with the courier until it is delivered. Thank you for bearing with us. The PetnPony Team

Posted 3 weeks ago

“Prompt delivery and our young English setter was very pleased with it.”

Helpful Report

Posted 1 month ago

“Arrived so fast. Well packed. Very happy will use you again. Thank you so much. My Springer loves these.👍🦮”

Helpful Report

Posted 1 month ago

“Very friendly and efficient. Highly recommended.”

Helpful Report

Posted 1 month ago

“Great price; would have liked a quicker delivery”

Helpful Report

Posted 1 month ago

“Will be going back for another purchase later on”

Helpful Report

Posted 1 month ago

“Competitive prices and quick straightforward delivery.”

Helpful Report

Posted 1 month ago

“Website very easy , arrived very quickly very pleased . Thank you”

Helpful Report

Posted 1 month ago

“Excellent service from start to finish. Well recommended.”

Helpful Report

Posted 1 month ago

“Thank you for great service. Was kept well informed with friendly updates on my order. The delivery was quick and the dog bed I bought was much cheaper than anywhere else I had looked. My dog absolutely loves his new bed.”

Helpful Report

Posted 1 month ago

“Fantastic, great customer service and fast dispatch”

Helpful Report

Posted 1 month ago

“Parcel came well packaged, unfortunately the parcel did come later than expected, however when I emailed to see about my parcel petnpony were very kind and helpful! 🥰”

Helpful Report

Posted 1 month ago

PetnPony is rated 4.8 based on 1,909 reviews