PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,988 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,988 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful staff and first class service. Very impressed with Pet n Pony, especially given the extraordinary circumstances. Would recommend them without reservation.”

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Posted 5 years ago

Thank you, Eileen! We appreciate such a lovely review.

Posted 5 years ago

“Thank you for supplying the waterfowl pellets. Despatch and Delivery are within the week to Northern Ireland.”

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Posted 3 days ago

“Fast service no issues at all and quality of products spot on, very happy indeed”

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Posted 2 weeks ago

“Great service and they knew whst they were doing. Definitely buy from them again 👍👍”

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Posted 2 weeks ago

“Purchased 4 packs of the pet glove wipes. Had no issues with order or delivery. Have used some and work just as good as the expansive ones and quarter of the price”

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Posted 2 weeks ago

“Great product Thank you for fast delivery”

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Posted 2 weeks ago

“This is a very good company to order from I can highly recommend them”

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Posted 2 weeks ago

“Excellent price, superfast dellivery, thanks so much!”

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Posted 2 weeks ago

“I ordered a coat which was unfortunately too big when it arrived. I had a chat on the chat line and was given instructions on how to return it for an exchange. I am waiting for the smaller size to arrive.”

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Posted 2 weeks ago

“My order arrived quickly and was well packaged. I ordered equine shampoos and they were put in individual bags to prevent leaking which I thought was quite thoughtful. Not seen this before when I’ve ordered them elsewhere. A good selection of items were available on the website so i found everything I needed. The website was easy to navigate and ordering was straightforward. Would recommend to others.”

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Posted 2 weeks ago

“Excellent customer service, prompt delivery and quality products. Will definitely use PetnPony again. Sarah, Bedfordshire.”

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Posted 3 weeks ago

“Great service the wellies arrived really quickly (not by pony sadly!) The sizing guide was great and meant I could source the correct size without having to buy several pairs - thank you”

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Posted 3 weeks ago

“Great service, quick delivery, lots of updates provided too .”

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Posted 3 weeks ago

“First time if using. Very efficient”

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Posted 3 weeks ago

“Customer service is great”

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Posted 1 month ago

“Excellent product and excellent service 👌🏼”

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Posted 1 month ago

“Great customer service; good price and well informed about delivery”

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Posted 1 month ago

“Contact as soon as ordered, kept me in the loop every step of the way , would definitely recommend and use again , item arrived quickly, all in good time , perfect fit , son loves them”

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Posted 1 month ago

“Always the best prices for our dog food from Pet n Pony. Will keep using them in the future!”

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Posted 1 month ago

“Beautifully crafted, good fit but taking time to wear in as the leather is super stiff.”

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Posted 1 month ago

“Cheaper than anyone else on the day I needed to order. Very good delivery and now got a happy dog”

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Posted 1 month ago

PetnPony is rated 4.8 based on 1,988 reviews