PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,078 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful staff and first class service. Very impressed with Pet n Pony, especially given the extraordinary circumstances. Would recommend them without reservation.”

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Posted 6 years ago

Thank you, Eileen! We appreciate such a lovely review.

Posted 6 years ago

“Just discovered Pet and Pony, but found they are a local firm which is a bonus. Ordering and payment was easy and delivery quick and efficient receiving messages when to expect. Price was excellent for dog food I purchased, will definitely be ordering again”

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Posted 12 hours ago

“Great products ! Fast delivery,”

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Posted 1 day ago

“We visited on holiday as my daughter loves this shop as it always has the latest things in and a wide range of sizes. We did click and collect for a saddle pad and also bought a new hat in store with help from a member of staff who was friendly and helpful. Everytime we have visited its been a really lovely experience with everyone friendly.”

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Posted 2 days ago

“I love supporting small businesses so was pleased to find this site offering a great range of products! They had just the stirrups I wanted! Great service, speedy delivery, highly recommend, and will certainly use again.”

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Posted 5 days ago

“We absolutely love going to PetnPony for our horses essentials and treats! Our Dalmatian loves going to pick a toy and recently had a fab raincoat fitted in the shop which is perfect! Emma is always especially helpful and we would highly recommend a visit! Five star!”

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Posted 1 week ago

“I bought a table from them, unfortunatelythere was a fult, not due to them, but due to the comaony that makes it. But they were very promt with responses and happily agreed to send me a replacement, no extra charge, its very important to be able to trust the company you are spending lots of money on, so very happy with Pet n Pony, i will definitely be buying more, because i can trust them with my money.”

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Posted 1 week ago

“The Flitabac arrived quickly and in great condition.”

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Posted 1 week ago

“Really good service. The cheapest I could find and it arrived in a few days.”

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Posted 1 week ago

“Good price and arrived in decent time and kept up to date with delivery at all times”

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Posted 1 week ago

“Ordered large bag of dog food which arrived within a couple of days.”

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Posted 1 week ago

“Fast delivery and great product”

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Posted 1 week ago

“Easy to use website, found everything I needed. I was very pleased how quickly I received my order.”

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Posted 1 week ago

“Have never used PetnPony before, placed my order and received all in good condition and on time. Will look at ordering from there again.”

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Posted 1 week ago

“Exactly what I was looking for at a great price and super fast service.”

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Posted 2 weeks ago

“Thank you for a great delivery and service”

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Posted 2 weeks ago

“Delivery took longer than I expected, but overall, a very good range of items and will buy again.”

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Posted 2 weeks ago

“This is the first time I have used this company. I have had an amazing service. Very quick delivery & great communication. I shall be using them again. Thank you☺️”

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Posted 2 weeks ago

“Everything is ok, items and delivery with no problem. Good service!”

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Posted 2 weeks ago

“Great prices and fast shipping within like 2 days😆😊”

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Posted 2 weeks ago

“Hello thank you for the food will order again when empty has the lab likes the biscuits thanks all the best cheers”

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Posted 2 weeks ago

PetnPony is rated 4.8 based on 2,078 reviews