PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.82

4.8 Rating 1,767 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

Write Your review

Tell us how PetnPony made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetnPony 5 star review on 24th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful staff and first class service. Very impressed with Pet n Pony, especially given the extraordinary circumstances. Would recommend them without reservation.”

Helpful Report

Posted 4 years ago

Thank you, Eileen! We appreciate such a lovely review.

Posted 4 years ago

“Fantastic service . Quick and simple to place an order. Fast delivery”

Helpful Report

Posted 1 week ago

“Very fast delivery .Ordered lighting for vivarium, which arrived before date suggested.My order was very well wrapped and arrived safe and sound.”

Helpful Report

Posted 1 week ago

“Excellent service, easy to deal with and quality products at competitive prices”

Helpful Report

Posted 2 weeks ago

“Absolutely perfect”

Helpful Report

Posted 2 weeks ago

“Always buy my Canagan dog food here, plus good quality dog treats. It's always in stock with great service and fast delivery.”

Helpful Report

Posted 2 weeks ago

“I previously had many problems having my prescription diet dry food shipped to Jersey, Channel Islands and only PetnPony is very professional, efficient and have shipped it very fast. I recommend them 100% and with an eye closed. Great customer service over the phone too. And very knowledgeable about their products. Thank you!”

Helpful Report

Posted 2 weeks ago

“Really great service - I bought some boots which were a much better price than anywhere else, delivery was quick and I was kept in the loop in terms of delivery date. When they arrived, the boots were well packaged and exactly as described. I'm really happy with the product and the service.”

Helpful Report

Posted 2 weeks ago

“I came across petnpony when looking for some long riding boots,everywhere had sold out of a size 3, these ones were great quality and fab fit, plus a great price. They arrived in good time and received an email from the family run business would highly recommended”

Helpful Report

Posted 2 weeks ago

“Very happy with the saddle we purchased, good quality and super fast delivery”

Helpful Report

Posted 2 weeks ago

“Fantastic comfortable saddle. Great communication and quick delivery.”

Helpful Report

Posted 2 weeks ago

“Ordered a girth and delivery was very quick. Great service. Thanks”

Helpful Report

Posted 3 weeks ago

“Fast efficient service thanks”

Helpful Report

Posted 3 weeks ago

“Very swift despatch with an efficient courier; good price for Orijen Original dog food m, which suits my dog. Would recommend.”

Helpful Report

Posted 4 weeks ago

“Great boots Fab service and delivery”

Helpful Report

Posted 1 month ago

“Very effcient service, great product.”

Helpful Report

Posted 1 month ago

“Excellent service Excellent product Excellent price Excellent time scale for delivery”

Helpful Report

Posted 1 month ago

“Excellent prompt service with easy to navigate website, thank you.”

Helpful Report

Posted 1 month ago

“What a great efficient experience , from easy to navigate website to quick delivery”

Helpful Report

Posted 1 month ago

“Item received well packaged and very fast delivery would use them again”

Helpful Report

Posted 1 month ago

“Great service received since during Covid when the dog food I was using was in short supply. However, I could get it from PetnPony and have used them since. Good prices and quick delivery service.”

Helpful Report

Posted 1 month ago

PetnPony is rated 4.8 based on 1,767 reviews