PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful staff and first class service. Very impressed with Pet n Pony, especially given the extraordinary circumstances. Would recommend them without reservation.”

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Posted 5 years ago

Thank you, Eileen! We appreciate such a lovely review.

Posted 5 years ago

“Excellent service from start to finish. Well recommended.”

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Posted 15 hours ago

“Thank you for great service. Was kept well informed with friendly updates on my order. The delivery was quick and the dog bed I bought was much cheaper than anywhere else I had looked. My dog absolutely loves his new bed.”

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Posted 1 day ago

“Fantastic, great customer service and fast dispatch”

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Posted 1 week ago

“Parcel came well packaged, unfortunately the parcel did come later than expected, however when I emailed to see about my parcel petnpony were very kind and helpful! 🥰”

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Posted 1 week ago

“Very pleased with item, arrived quickly and well packaged Great small business”

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Posted 2 weeks ago

“Found petnpony by chance while searching on Internet for a particular fish tank.They were very helpful on phone and when I went to collect. The price I paid was excellent compared with other retailers.”

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Posted 2 weeks ago

“Very good”

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Posted 2 weeks ago

“Been purchasing my dog food from them for over a year now. Very fast delivery. And much better now you can see how many are in stock”

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Posted 2 weeks ago

“Their web site was easy to navigate and their prices competetrive. Once the order was confirmed, I was kept up to date with the progress. Delivery was prompt and the wellies I ordered were well well packaged”

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Posted 3 weeks ago

“Great product at a really great price. The delivery was very quick- we got it within three days of the order! We will definitely use Pet’n Pony again!! Thanks again”

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Posted 3 weeks ago

“Very happy with the quality of service. Ordered item and within the hour had been despatched. Will definitely order again from petnpony”

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Posted 3 weeks ago

“Product as described and cheaper than most places before delivery, however when I got to checkout, I was given option of standard or express checkout.. unfortunately the express delivery didn't arrive quickly and took far longer than expected. When Pet n Pony found out about this they refunded the cost of delivery. Great service from a great company. Would shop again.”

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Posted 3 weeks ago

“The team at P&P were very helpful in getting a saddle for me very quickly as it wasn't in stock. Just what I was looking for, great service and delivery.”

PetnPony 5 star review on 30th September 2025

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Posted 3 weeks ago

“Excellent item from an excellent seller, would recommend.”

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Posted 3 weeks ago

“Very prompt service. Thanked me for being a returning customer”

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Posted 1 month ago

“Excellent people to deal with, great communication, competitive pricing.”

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Posted 1 month ago

“Excellent service and quality dog collar + lead that i wanted”

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Posted 1 month ago

“All good fast service”

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Posted 1 month ago

“Great service and communication. Thanks!”

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Posted 1 month ago

“Quick delivery. Good product”

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Posted 1 month ago

PetnPony is rated 4.8 based on 1,873 reviews