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PetnPony Reviews

4.8 Rating 1,404 Reviews

95 %

of reviewers recommend PetnPony

Company Reviews

Product Reviews

4.8

Based on 1,404 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 6th March 2024

PetnPony 5 star review on 14th February 2024

Peter PETER NEIL NUGENT

PetnPony 5 star review on 30th July 2023

PetnPony 5 star review on 13th April 2023

PAULINE JEFFREY

PetnPony 5 star review on 6th April 2023

PetnPony 5 star review on 6th April 2023

PetnPony 5 star review on 21st March 2023

17

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful staff and first class service. Very impressed with Pet n Pony, especially given the extraordinary circumstances. Would recommend them without reservation.”

Helpful Report

Posted 3 years ago

Thank you, Eileen! We appreciate such a lovely review.

Posted 3 years ago

“Arrived quickly and at a convenient time”

Posted 4 hours ago

“Highly recomment PetnPony! Exceptionally quick delivery and great value for the product compared to other sites. Thank you PetnPony, will be using you again!”

Posted 6 hours ago

“attention si vous achetez depuis l'europe, les droits de douane sont très chers!!!! moi, j'ai été obligé de m'acquitter de 17€ de taxe pour un tout petit colis!!!!”

Posted 11 hours ago

“Really pleased with the service from PetnPony, we order some special food for our cat Treacle which was recommended by our vet. Unfortunately we mistaken ordered the wrong one but on receiving it and finding our mistake Lucy at PetnPony was most helpful. She advised us to return the food and although the cat food we required did not appear on their website she was able to source it for us. We are now in receipt of the correct food and I can't recommended PetnPony highly enough. Will certainly be ordering from them again.”

Posted 22 hours ago

“Quick delivery, good prices”

Posted 1 day ago

“I was really happy with my purchase of the Chore Boot from The Muck Boot Company, £14 cheaper than Amazon and the delivery to rival it, would definitely use them again. Boots are fab, I always buy this brand and these haven't let me down either.”

Posted 2 days ago

“Easy online purchase and super quick delivery.”

Posted 2 days ago

“Great service and quick delivery.”

Posted 3 days ago

“Good service when I returned my Muck boots that were too large and exchanged for smaller pair”

Posted 4 days ago

“100% customer services 100% quick delivery 100% quality products Very happy with with our new bridle”

Posted 6 days ago

“Good discounted price for Ariat Gilet and arrived in 2 days”

Posted 1 week ago

“Great prompt service.”

Posted 1 week ago

“Brilliant service”

Posted 1 week ago

“Very fast shipping and well packaged. The dog bed was great quality, and was notably cheaper than the bigger pet stores around us. Super happy with the whole process and would much rather support a friendly family-run small business than a heartless big corporate store. Even their email updates and check-ins were friendly! Highly recommend PetnPony :)”

Posted 1 week ago

“I ordered a Wintec elastic girth on 4th and received it on 12th from PetnPony via Royal Mail. I was in no rush. Communication was good. Very happy with my purchase and the company I ordered it from.”

Posted 1 week ago

“Great service quick delivery”

Posted 1 week ago

“Easy to use website good postage options. Kept informed as merchandise is processed and posted. All Internet shopping should be this good. Highly recommended.”

Posted 1 week ago

“Easy to transact with.”

Posted 1 week ago

“I ordered a new bridle for showing from PetrnPony. The bridle was very reasonably priced and arrived priomptly. Couldn't be happier and would definetly use PetnPony again and would recommend them.”

Posted 1 week ago

“Very prompt service, thank you!”

Posted 1 week ago

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PetnPony is rated 4.8 based on 1,404 reviews