PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,958 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,958 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful staff and first class service. Very impressed with Pet n Pony, especially given the extraordinary circumstances. Would recommend them without reservation.”

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Posted 5 years ago

Thank you, Eileen! We appreciate such a lovely review.

Posted 5 years ago

“I ordered a pair of wellies but too tight so they exchanged them for me really quick service”

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Posted 7 hours ago

“I was pulling my hair out as my dog food was no longer available online anywhere. Thanks goodness for your website and company. Easy ordering and fast prompt delivery. I will definitely be ordering again. Many Thanks 🙏🏻👍🏻”

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Posted 11 hours ago

“Quick delivery very happy with service very competitive on price”

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Posted 12 hours ago

“Pleasure to deal with”

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Posted 1 day ago

“Bought these for my daughter who's normally quite hard on boots, these look like they'll last. She loves them, said they're so comfortable and warm. They're lovely looking boots, she got them for working and riding in but they'd be nice for wearing out.”

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Posted 3 days ago

“The staff are lovely and so helpful and if they don’t know something and you do they are eager to learn about it too”

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Posted 5 days ago

“Exallant dog muzzle”

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Posted 5 days ago

“Excellent customer service. I ordered the wrong size dog coat. I phoned and was able to change the size I had ordered. Really polite and efficient. Would recommend.”

PetnPony 5 star review on 21st January 2026

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Posted 5 days ago

“Prompt, charming, and effectively dealt with a Royal Mail foul up - recommended”

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Posted 6 days ago

“Really brilliant experience with this shop - I brought some boots that were unfortunately too small so had to return, the communication was excellent and process throughout was so easy. Would definitely recommend this vendor and will be purchasing again for here!”

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Posted 6 days ago

“Speedy delivery & excellent quality”

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Posted 1 week ago

“Great customer service - highly recommended”

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Posted 1 week ago

“Ordering was easy.Delivery was quick, and I was updated throughout the ordering process.”

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Posted 1 week ago

“Brilliant service, one of the best companies I’ve ever dealt with.”

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Posted 2 weeks ago

“My first experience with Pet n Pony went well and I'm really pleased with my purchase.”

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Posted 2 weeks ago

“Always a fast and reliable service.”

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Posted 2 weeks ago

“Excellent customer service and range of products. My heavy weight rug arrived super fast just in time for the very cold weather. The emails are warm and friendly, will definitely use this shop again.”

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Posted 2 weeks ago

“I bought a coat, the price was good and it arrived really quickly.”

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Posted 2 weeks ago

“Good alrond experience”

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Posted 2 weeks ago

“Fast delivery. Great price”

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Posted 2 weeks ago

PetnPony is rated 4.8 based on 1,958 reviews