PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,109 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,109 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful staff and first class service. Very impressed with Pet n Pony, especially given the extraordinary circumstances. Would recommend them without reservation.”

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Posted 6 years ago

Thank you, Eileen! We appreciate such a lovely review.

Posted 6 years ago

“It’s a well made item and has brought a lot of enjoyment and happiness to my granddaughter.”

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Posted 1 day ago

“Easy to order, super quick delivery - excellent. The dog loves his kibble.”

PetnPony 5 star review on 25th July 2026

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Posted 3 days ago

“The dog food came promptly and was at an excellent price.”

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Posted 4 days ago

“First time I have used them and it turned out well. Easy to order and then it came in no time. I was kept up to date from purchase to doorstep. I will be using them again.”

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Posted 5 days ago

“First time i used pet n pony, very impressed, professional service, reasonably prices, quick delivery....”

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Posted 5 days ago

“Fast and easy ordering and delivery”

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Posted 1 week ago

“A good website with plenty of choice.”

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Posted 1 week ago

“customer service is great”

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Posted 1 week ago

“Bought a saddle for my daughters pony she loves it and it was packaged very well and came with a cover as well delivered was good and they had the best price for a new wintec saddle if we need anything for our other pet we will more than likely use again”

PetnPony 5 star review on 17th July 2026

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Posted 1 week ago

“As a new customer I was very impressed and pleased with my purchase. Super super fast free delivery, very easy smooth transaction, well packaged, great communication and finally fantastic price for the Orijen dog food I ordered. I will certainly buy my dogs food from here again when I next need to order it. Thank you.”

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Posted 1 week ago

“Fantastic delivery service Will def use again”

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Posted 2 weeks ago

“I couldn't be happier with my purchase! The delivery was fantastic—fast, well-packaged, and arrived exactly when expected. The quality of the Ariat shoes is outstanding. They're incredibly well made, comfortable from the first wear, and clearly built to last. You can really tell the attention to detail and craftsmanship that goes into them. I'll definitely be ordering again and would highly recommend both the store and Ariat shoes to anyone looking for quality footwear.”

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Posted 2 weeks ago

“Competitive price, prompt service.”

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Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

“Purchased for my 9 year old grandaughter who is horse mad, riding, playing with her extensive horse related toys. She was delighted with Popcorn ( she chose the model) which is enough for me! Well made model in my opinion.”

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Posted 3 weeks ago

“Really quick delivery and very competitive pricing”

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Posted 3 weeks ago

“Tias dog biscuits came quickly and the driver was friendly and polite.”

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Posted 3 weeks ago

“Bought a new saddle from petnpony excellent service. Arrived well packaged very please with my new wintec will definately use them again .”

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Posted 3 weeks ago

“Great fast service”

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Posted 4 weeks ago

“The delivery to Germany went fast. But I had to pay 20€ (about 17 Pounds) tax to the mail employee at the door in addition to the delivery fee of 11.95€ to Germany that was indicated in the order. It should be mentioned during the order process on your Website that you have to pay an additional tax fee.”

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Posted 4 weeks ago

Hi Nicole, thank you for your review and we're glad the delivery to Germany arrived quickly. We're sorry the customs charge came as a surprise. Since the UK left the EU, orders shipped from the UK to Germany can be subject to import VAT and handling fees, which are collected by the local postal service or courier on delivery. These charges are set and collected by the German authorities, so unfortunately they're outside our control and not something we can include in our checkout total. That said, you're absolutely right that this should be clearer — we're reviewing how we display this information during checkout for EU customers so there are no surprises at the door. Thank you for the feedback, and we hope to welcome you back to Pet n Pony soon.

Posted 3 weeks ago

PetnPony is rated 4.8 based on 2,109 reviews