PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.83

4.8 Rating 2,025 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,025 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful staff and first class service. Very impressed with Pet n Pony, especially given the extraordinary circumstances. Would recommend them without reservation.”

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Posted 5 years ago

Thank you, Eileen! We appreciate such a lovely review.

Posted 5 years ago

“Good price and quick delivery on hamster cage, would use again”

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Posted 15 hours ago

“Very prompt service and great follow up to make sure ok”

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Posted 3 days ago

“Great price and delivery. Kept up to date on delivery. Will definitely use again.”

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Posted 4 days ago

“Great service, quality item and fast delivery. Will definitely be ordering again!”

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Posted 5 days ago

“excellent service and products. Will definately be using again”

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Posted 6 days ago

“Website easy to access, delivered very quickly.”

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Posted 6 days ago

“Really happy with the service quick delivery and great items. I bought the Ruff Wear harness and lead and I’m so happy with my purchase. The harness really works to stop my boy pulling when nothing else has worked.”

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Posted 1 week ago

“Straight forward experience. Quick delivery of purchase in good quality packaging.”

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Posted 1 week ago

“Excellent pricing for our regular dog food. Speedy delivery with no issues. Great service and will continue to use them!!”

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Posted 1 week ago

“Arrived thanks well packed”

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Posted 1 week ago

“Great company large selection of pet and animal food at very good prices recommend to anyone 👍”

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Posted 1 week ago

“Item was dispatched promptly. Enquiry to customer services on receipt of the item was ignored. The run is ok but even the latches need fixing with no scored holes. It wasnt a cheap run , this seems pretty poor to me. It isnt foldable either, once erected, which was the main reason I bought it”

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Posted 2 weeks ago

“I really like this company. Service is excellent”

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Posted 2 weeks ago

“Brilliant staff and very knowledgeable on what riding boots my daughter needed. Thanks again”

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Posted 2 weeks ago

“Excellent service every month x”

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Posted 2 weeks ago

“Very happy with service. Quick delivery and item as described. Good price. Would use again.”

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Posted 2 weeks ago

“Excellent service. Prompt delivery. Good prices”

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Posted 3 weeks ago

“Brilliant company to deal with. Prompt dispatch and delivery with excellent notifications.”

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Posted 3 weeks ago

“Quick delivery on first order. Wanted yo change my subscription and got a response very quickly confirming changes. Nice change to deal with real people who listen instead of automated email responses. Would 100% recommend”

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Posted 3 weeks ago

“A very lovely team who take the time to talk and sort issues. I ordered the wrong size hat and they were fabulous. I made an error with another order (I know!!) and they were so kind and helped to sort it. Real humans with real customer centric attitude.”

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Posted 3 weeks ago

PetnPony is rated 4.8 based on 2,025 reviews