PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,991 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spot on good speedy delivery. Thank you”

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Posted 5 years ago

Thank you, Haydn,😀

Posted 5 years ago

“Im still waiting for my goods a week after ordering . Supposed to be coming by Royal Mail tracked but no data on the system so I have no idea where it is.”

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Posted 5 years ago

We apologise for any delay on your order, the team are working very hard in the warehouse to get everyone's orders out under the current circumstances.

Posted 5 years ago

“Great team, giving updates every step of the way. Will definitely use again.”

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Posted 5 years ago

Thank you Christine, we hope to see you again soon!😀

Posted 5 years ago

“I am very happy with my purchase. I received it very quickly”

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Posted 5 years ago

We are so glad you are pleased with your purchase!

Posted 5 years ago

“We received our order on time and very happy with their service.”

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Posted 5 years ago

We are so pleased you are happy with the service provided, Maral.

Posted 5 years ago

“Great service - kept me informed throughout everything! Thank you x”

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Posted 5 years ago

Thank you, Areina for the review.

Posted 5 years ago

“Excellent customer service despite the current coronavirus crisis. Thank you.”

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Posted 5 years ago

Thank you for the lovely review.

Posted 5 years ago

“Faultless”

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Posted 5 years ago

Thank you, David, we are so pleased you are happy with the service!

Posted 5 years ago

“Very quick delivery”

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Posted 5 years ago

Thank you for the review, Kelly.

Posted 5 years ago

“Great service in current times which are difficult. I was kept informed of delivery. Thanks”

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Posted 5 years ago

We are so pleased you were happy with your service, Getta.

Posted 5 years ago

“Arrived as exactly as described. Was only over 7 days due to being during Covid-19 which was explained when placing order”

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Posted 5 years ago

Thank you for the review, Sally😀.

Posted 5 years ago

“Great service in difficult times.”

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Posted 5 years ago

Thank you for your review

Posted 5 years ago

“Quick and efficient service offering a great range of products. Would recommend.”

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Posted 5 years ago

Thank you for your lovely review, Lynne!

Posted 5 years ago

“Prompt delivery in difficult times.”

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Posted 5 years ago

Thank you for your review, Alison!

Posted 5 years ago

“Food perfect and kept informed of order status”

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Posted 5 years ago

Thank you, Fiona, we are glad you are satisfied with your service.

Posted 5 years ago

“Good service at a difficult time, I was advised of dispatch and delivery. Thank you Pet and Piny 😊”

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Posted 5 years ago

Thank you Sally, we are glad you are happy with the service you were given!

Posted 5 years ago

“Good dog food , little on the pricey side”

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Posted 5 years ago

Thank you for your review.

Posted 5 years ago

“Reliable, efficient and excellent customer service. In times where certain products are not available from big chain franchises once again these guys delivered. Would highly recommend to anyone.”

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Posted 5 years ago

Thank you for your lovely review, Stephen!

Posted 5 years ago

“PetnPony delivered my Labrador food when other suppliers were not taking further orders. Thank you”

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Posted 5 years ago

Thank you for your review, Rita!

Posted 5 years ago

“Very prompt once glitch on post code was sorted!”

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Posted 5 years ago

Thank you for your review, Felicity!

Posted 5 years ago

PetnPony is rated 4.8 based on 1,991 reviews