PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.82

4.8 Rating 1,780 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,780 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 29th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being let down by 2 other companies who told me that they had my item in stock but then changed their minds, PetnPony supplied an excellent service”

Helpful Report

Posted 5 years ago

Thank you for your review, Katharine!

Posted 4 years ago

“These boots are practical yet stylish. I did notice that on other websites reviewers felt the sizing comes up a bit large. However I am a UK 5, I ordered a UK 5 and they fit ideally with due consideration to a thick pair of socks that I usually wear anyway. The service from Pet n Pony was excellent. Speedy delivery and well communicated each step of the way. Very impressed.”

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Posted 5 years ago

Thank you for your review, Melissa!

Posted 4 years ago

“Easy & speedy to shop at petnpony. Like the face I can use PayPal”

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Posted 5 years ago

Thank you, Carol!

Posted 4 years ago

“Once again prompt delivery of my pony treats, thank you team PetnPony”

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Posted 5 years ago

Thank you, for your review!

Posted 4 years ago

“I facebooked the seller first before ordering to confirm that the item was definitely in stock. Despite it being fairly late at night the seller responded immediately The item was ordered with express delivery and came within two days. Would definitely use this company again :)”

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Posted 5 years ago

Thank you for your lovely review, Lucy!

Posted 4 years ago

“Excellent fast and efficient”

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Posted 5 years ago

Thank you, Debbie!

Posted 4 years ago

“Such speedy delivery. Will defo order again”

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Posted 5 years ago

Thanks, Jamie!

Posted 4 years ago

“The fleece I ordered came quickly and I was in for a change as they use dpd as their courier which gives me a 1 hour time slot. The weatherbeeta green and navy plaid fleece fits well, is good quality and was on sale too.”

Helpful Report

Posted 5 years ago

Thank you for your lovely review, Jacky!

Posted 4 years ago

“great service on my first order”

Helpful Report

Posted 5 years ago

“Excellent service and quick delivery. I will definitely be back to buy more in the future. Highly recommend.”

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Posted 5 years ago

“By far the cheapest, incredibly quick and efficient service for a very good product.”

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Posted 5 years ago

“Excellent - confirmation of purchase straight away and parcel arrived the day after the order was placed at no extra cost.”

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Posted 5 years ago

“Fast delivery, product as ordered. Very happy.”

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Posted 5 years ago

“Good contact after ordering and arrived within given time scale”

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Posted 5 years ago

“Great communication from order to delivery”

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Posted 5 years ago

“My girth took longer than expected to arrive apart from that always have good experiences with petnpony”

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Posted 5 years ago

“Used this company for a while now. Excellent service and price for the product.”

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Posted 5 years ago

“Ordered two 14kg bags of Royal Canin Unrinary SO dog food as avertised on the website. I received two 13kg bags. I contacted Pet and Pony to sort out this problem and they told me that there had a bag change and they had not updated the website. They gave me a 5 refund but I could have still bought two 13kg bags cheaper elsewhere. I would not use Pet and Pony again.”

Helpful Report

Posted 5 years ago

“This is my 2nd purchase from pet n pony the first time delivery was slow but acceptable. This time its been 6days and no goods despite being told it should be here today, after I asked them whats happened to it.”

Helpful Report

Posted 5 years ago

“A very easy site to shop from. Order arrived very quickly despite a BHol. Easy and accurate delivery and tracking”

Helpful Report

Posted 5 years ago

PetnPony is rated 4.8 based on 1,780 reviews