Login
Start Free Trial Are you a business? Click Here

Personalise.co.uk Reviews

4.4 Rating 4,478 Reviews
86 %
of reviewers recommend Personalise.co.uk
Company Reviews Product Reviews
1,422
 Metrics Info
4.4
Based on 4,478 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Personalise.co.uk Reviews

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Tom B
Verified Buyer
“Sadly my order was not put into manufacture over a week after the order was placed. Consequently, it was not going to be delivered in time for Christmas and had to be cancelled. I received a refund but this left is rushing to find an alternative present only a few days before Christmas. I was very disappointed with the service from this company.”
Helpful Report
Posted 3 years ago
Alina J
Verified Buyer
“My order was never delivered but info at Royal Mail showed ‘delivered’ however in the delivery details there was info showing ‘no answer’. I contacted Personalise couple of times asking them to query that with Royal Mail (as it’s the sender who needs to do it) but had no reply from them”
Helpful Report
Posted 3 years ago
Gillian P
Verified Buyer
“I haven’t received the purchased item and haven’t received any messages regarding my order. Very disappointed.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Not sure about this company, no order recieved, it's been newly 2 weeks plus, no updates and no way of contacting them. The contact number has digits missing , so doesnt even ring,seems like a con to me stay well clear and save your money”
Helpful Report
Posted 3 years ago
Sammy K
Verified Buyer
“Did not receive order.. when I click on the after sales link it just brings up an error code.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I will leave a review, when I have received purchases, which I cannot track, or find on any emails.”
Helpful Report
Posted 3 years ago
Marc K
Verified Buyer
“Placed an order and wanted to change it told I wasn't able no notifications on delivery or update”
Helpful Report
Posted 3 years ago
Abbie R
Verified Buyer
“Noticed I had made one mistake with a letter on my item which was a graveyard piece for 2 babies in my family. Spotted it minutes after I done it so went onto the cancellation bit on their website where they state orders can only be cancelled if not produced so filled in the form and then emailed to ask to cancel or amend order. Was emailed the next day to say it couldn’t be done as the order was already produced - I ordered at 9pm at night and it was physically possible for the order to have been produced in the minutes between ordering and cancelling/emailing. Have emailed to try discuss twice and have had no response - were quick to reply and say no but can’t reply to other emails. Sad that a company like this would let an incorrect item go out for a graveyard. I take responsibility for making the mistake but I followed their cancellation instructions and they have chose not to follow through! Will never use again and would encourage others not to do so either as they clearly have no compassion and shouldn’t be producing goods for people in these circumstance if this is how they treat them!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Scam! website and email domain does not exist”
Helpful Report
Posted 3 years ago
Esther F
Verified Buyer
“Still waiting for my order”
Helpful Report
Posted 3 years ago
We are very sorry to read your review. Having checked your file we cannot see that you have ever been in communication with us. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.
Posted 3 years ago
Ramona A
Verified Buyer
“I would give 0 stars but don't have the option. I never received any emails to confirm my order and when I tried to contact the seller had no response. Worst company”
Helpful Report
Posted 3 years ago
Bobby Y
Verified Buyer
“Absolutely disgraceful " customer service " the website does not work You are reminded time and again to confirm the requirements and if you don't watch out it removes it AFTER you place the order we were sent the bauble with no engraving.... it defies belief that NOBODY has the sense to call to check before sending it out at an exhorbitant cost ... we received no confirmation email either Kayla was not helpful at all when I complained”
Helpful Report
Posted 3 years ago
C D
Verified Buyer
“You have asked for a review on an item I have not yet received!? I have reviewed as poor as I believe you should deliver first.”
Helpful Report
Posted 3 years ago
Anastasia M
Verified Buyer
“Awful. Can't see the name and it's not as advertised”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Have still not received my order. Have emailed but had no reply from company yet”
Helpful Report
Posted 3 years ago
Amal A
Verified Buyer
“I bought last week a photo album and I paid extra money to receive my parcel in 48 hours but until today I didn’t receive nothing Even they didn’t send me any updates why it’s taking so long while I paid for 48 hours delivery Am very disappointed with the service”
Helpful Report
Posted 3 years ago
Samantha H
Verified Buyer
“I wouldn’t know I paid £9 for next day delivery on Monday and I still haven’t received my order. It’s now Thursday afternoon and no sign of my order”
Helpful Report
Posted 3 years ago
Diane C
Verified Buyer
“Haven’t received order yet”
Helpful Report
Posted 3 years ago
Shannon K
Verified Buyer
“I haven't received this item ?”
Helpful Report
Posted 3 years ago
Ray T
Verified Buyer
“Have not received it yet”
Helpful Report
Posted 3 years ago
Personalise.co.uk is rated 4.4 based on 4,478 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request