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Personalise.co.uk Reviews

4.4 Rating 4,068 Reviews

86 %

of reviewers recommend Personalise.co.uk

Company Reviews

Product Reviews

4.4

Based on 4,068 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 18th April 2024

Personalise.co.uk 5 star review on 12th April 2024

Personalise.co.uk 5 star review on 29th March 2024

Personalise.co.uk 5 star review on 14th March 2024

Personalise.co.uk 5 star review on 7th March 2024

Personalise.co.uk 5 star review on 20th February 2024

Personalise.co.uk 5 star review on 12th February 2024

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with this site, I ordered a gift for a wedding which never came, I noticed my order was taking long so I reached out to them to then find out that it is no longer in stock. Also it’s taking them a very long time to refund my money back into my account”

Posted 1 year ago

“This website scam you. They have took my money and have not delivered anything at all. I paid for next day delivery and postage and VAT and after a week have not received anything. I have contacted them but they do not return any emails or calls.”

Posted 1 year ago

“First time purchase. Poor quality”

Posted 1 year ago

“Very disappointed with this company ordered a triple candle holder over 5 weeks ago still haven’t received it .. they said it’s on its way then one email said it’s in production lies lies and to top it off they are ignoring my emails now 😡”

Posted 1 year ago

“I would not recommend this company at all!! I paid for next day delivery but the parcel did not arrive. I have contacted the company and have not had a response. Worst company I have bought with. I want a REFUND ASAP!!”

Posted 2 years ago

“Don’t buy off here, I ordered chocolate egg with personalisation for next day , it’s been 5 days no delivery and also on my order confirmation it says I haven’t added personalisation. I have sent a few emails and they’re are ignoring me. DONT BUY”

Posted 2 years ago

“I ordered a personalised ice bucket as a surprise present for my husband‘s birthday. Once I had filled in my text and completed my order the website states no text written. I then contacted customer services after back-and-forth emails for a week my ice bucket finally arrived. I opened it to find that no text was on it and that my enquiries have not been dealt with this left me feeling very upset and annoyed. My husband now knows about the surprise that is no longer a surprise has gone on the website filled in again the information and once you’re about to pay it wipes the text you have written. There must be a problem with your website and your customer service. I’m very disappointed as I have a ice bucket with no text written on it. What is the point of a personalise site that you can’t personalise your gift!!”

Posted 2 years ago

“My parcel arrived today and it’s a gift my sister for her anniversary and it has a mark in the clock.”

Posted 2 years ago

“Hurrendous customer service no phone number you can call and no one reply’s to emails that are sent!”

Posted 2 years ago

“I cannot give you a review, as I have not received the item that I have ordered.”

Posted 2 years ago

“Please do not buy from this company I bought a bible for a child about 4 days ago , charged me for 48hrs delivery, but bible wasn’t delivered. No way to contact the company as contact page always showing error 404”

Posted 2 years ago

“Arrived not personalised. Despite me checking I had added the personalisation product arrived plain. I then tried to reorder now being cautious. However same thing happened and the personalisation was cleared once it was added to the basket. After several attempts I managed to get it working. But the order will now be late and miss the birthday it was intended for. Not sure if this is a bug on the site but very annoying and if I wasn’t desperate I would’ve shopped elsewhere. Just make sure to triple check the order.”

Posted 2 years ago

“Very disappointed. Never came personalized when all details was correctly put in.. finally the bag it came in never even fitted it properly....”

Posted 2 years ago

“AVOID - RUDE, INCORRECT PRODUCT, WASTE OF MONEY Ridiculously poor customer service, website is faulty and will not allow you to add personalisation, when added to basket, personalisation lines show up as [NONE] despite adding the personalisation multiple times!! Emailed immediately after purchasing the cufflink box explaining the situation with their website and specifying the personalisation & received rude replies saying 'they will not add the personalisation' and my emails were ignored!! I have received a blank box, unpersonalised today, 8 days after purchasing. Waste of money, no phone number to contact them and they ignore emails. Absolutely appalling service - AVOID!!”

Posted 2 years ago

“I ordered on the 5th February, havent yet received, it is suppose to be a valentines present”

Posted 2 years ago

“Next day delivered hasnt arrived and its been 3 days”

Posted 2 years ago

Hi Niyad, Thank you for your review. We can see your order was delivered to you yesterday, 1st February by Royal Mail.

Posted 2 years ago

“Still waiting on delivery even though I paid £4.75 to receive it as soon as it was done !! Is this a rip off as it doesn't 'spevify' a time frame ! Didn't think that one out did I ... Oh and no updates but s request for a review .... Really !!”

Posted 2 years ago

“Very disappointed with both the service and the product. I ordered a personalized calendar as part of a Christmas present on the 17th December which did not arrive until the 30th. There was no expectation given in terms of when I should expect it, but given that other companies, like Moonpig can create and deliver within 24 hours, 13 days was excessive. I attempted to cancel the order on the 24th, but was advised this was not possible as the item had already been dispatched, yet I was never informed that had happened. When I replied to the email requesting an ETA, I received no response. Furthermore, the calendar did not arrive for a further 6 days. The calendar has arrived today in an envelope, the pages are bent and of poor quality considering the price. I won't be buying from here again unfortunately.”

Posted 2 years ago

“Never turned up but took money”

Posted 2 years ago

“Ordered this product 13 days ago on 24-hour delivery, still yet to arrive and now customer services are ghosting me which is super helpful...”

Posted 2 years ago

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Personalise.co.uk is rated 4.4 based on 4,068 reviews