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Personalise.co.uk Reviews

4.4 Rating 4,086 Reviews
85 %
of reviewers recommend Personalise.co.uk
Company Reviews Product Reviews
1,265
 Metrics Info
4.4
Based on 4,086 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Personalise.co.uk Reviews

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Margo H
Verified Buyer
“Still waiting on delivery even though I paid £4.75 to receive it as soon as it was done !! Is this a rip off as it doesn't 'spevify' a time frame ! Didn't think that one out did I ... Oh and no updates but s request for a review .... Really !!”
Helpful Report
Posted 2 years ago
Mark M
Verified Buyer
“Very disappointed with both the service and the product. I ordered a personalized calendar as part of a Christmas present on the 17th December which did not arrive until the 30th. There was no expectation given in terms of when I should expect it, but given that other companies, like Moonpig can create and deliver within 24 hours, 13 days was excessive. I attempted to cancel the order on the 24th, but was advised this was not possible as the item had already been dispatched, yet I was never informed that had happened. When I replied to the email requesting an ETA, I received no response. Furthermore, the calendar did not arrive for a further 6 days. The calendar has arrived today in an envelope, the pages are bent and of poor quality considering the price. I won't be buying from here again unfortunately.”
Helpful Report
Posted 2 years ago
Tilly B
Verified Buyer
“Never turned up but took money”
Helpful Report
Posted 2 years ago
Richard P
Verified Buyer
“Ordered this product 13 days ago on 24-hour delivery, still yet to arrive and now customer services are ghosting me which is super helpful...”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I ordered a personalised ceramic bauble which arrived blank. Lots of reviews have had the same issue but the company fobs them off saying it's their fault !! AVOID. Robbers”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Absolutely rubbish would never recommend sent an email and no reply very cheap tat”
Helpful Report
Posted 2 years ago
Barbara P
Verified Buyer
“I have not received my item yet”
Helpful Report
Posted 2 years ago
DO N
Verified Reviewer
“DO NOT USE - Steer well clear Ordered a personalised glass bauble and it arrived blank. Contacted customer service and they said I ordered it blank. I insisted that I did input text and that there was obviously a problem with website software. Why would anyone order a blank bauble from a personalised website. Dreadful customer service. Make sure you read reviews before dealing with this company. There are many others that this happened to!! If you can, please contact me. I am going to start a class action against this company.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Absolute joke !! No communication and no phone number to ring. Sent me a blank bauble when it's a personalised website !!!”
Helpful Report
Posted 2 years ago
K F
Verified Reviewer
“Steer Clear - Ordered 2 personalised egg cups and they arrived blank. Contacted customer service and they said I ordered them blank. I insisted that I did input text and this appeared at the checkout and if I wanted 2 plain white egg cups I would go to pound shop. Terrible customer service. Read reviews on Trust Pilot - I am not the only one that this happened to!!”
Helpful Report
Posted 2 years ago
Courtney S
Verified Buyer
“ordered feather bauble came broken”
Helpful Report
Posted 2 years ago
We are sorry to hear this, Please do reach out to the team at help@sixty.co.uk and they will endeavour to help and put things right for you.
Posted 2 years ago
Lorraine M
Verified Buyer
“I have still not received my purchase d mo reply from. Customer services!!!!!!!!!”
Helpful Report
Posted 2 years ago
Hi Lorraine, We can see your order has successfully been delivered to you today by Royal Mail.
Posted 2 years ago
Wendy F
Verified Buyer
“I have not recieved my order”
Helpful Report
Posted 2 years ago
Richard
Verified Reviewer
“Paid 48 hr postage. Allowing a slight delay in production and postage because of the festive season I still wouldn't expect not to ha e recieved this 11 days after order. Personally won't buy from this company again because when I emailed to ask for them to look I to it I was told by the first person on the 6th December that my order was dispatched on the 1st then on the 9th I ask the same question amd told it was dispatched on the 2nd I eventually received a tracking number after pushing for one to find that it doesn't exist. No help from this company at all other than not their problem now and to take it up with royal mail.”
Helpful Report
Posted 2 years ago
Sue F
Verified Buyer
“Received these today and one of them is broken”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Ordered personalised wall clock but never received any acknowledgment email, which is very worrying. Interestingly enough I received an email to rate their service.”
Helpful Report
Posted 2 years ago
Hi, Thank you for letting us know about this. Your order was dispatched for delivery yesterday 1st December and will be delivered by Royal Mail shortly. An invoice has been resent to your email. You may contact us anytime at help@sixty.co.uk.
Posted 2 years ago
Jacqueline S
Verified Buyer
“Not recieved purchase yet”
Helpful Report
Posted 2 years ago
David B
Verified Buyer
“I bought 2 personalised dog mats for my boys to eat their dinner on. Cost around £12 each. If you are thinking of buying one don't bother. They are very thin and move when the dogs are eating. They are also quite small and the material is cheap. Won't be buying anything else from this site.”
Helpful Report
Posted 2 years ago
Kevin M
Verified Buyer
“I paid £4.95 for a 48hr delivery, it is now 96hrs and not a thing”
Helpful Report
Posted 2 years ago
Hi Kevin, Your order made on 19th November was dispatched for delivery yesterday 22nd November and will be delivered by Royal Mail shortly. As stated on our website, the production time varies depending on the type of product. This then affects the total time from placing your order to delivery.
Posted 2 years ago
Jan T
Verified Buyer
“The ordering process was very easy. Cannot comment on the actual product as I have not yet received it.”
Helpful Report
Posted 2 years ago
Personalise.co.uk is rated 4.4 based on 4,086 reviews
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