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Personalise.co.uk Reviews

4.4 Rating 4,478 Reviews
86 %
of reviewers recommend Personalise.co.uk
Company Reviews Product Reviews
1,422
 Metrics Info
4.4
Based on 4,478 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Personalise.co.uk Reviews

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

Write Your review

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Jane M
Verified Buyer
“For some reason the personalisation on a tree bauble I requested did not appear on the final page of the order. I got in touch with Sixtysixty immediately but was told the order had been placed and was processing (literally 5 minutes in). The bauble arrived with no personalisation on it. I requested to return it for personalisation and have been refused that or a refund. I have followed this up with several emails and have got nowhere. I now have a grossly overpriced bauble with no personalisation on it! Truely dreadful customer service and I would therefore not recommend this company.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“AVOID. I tried to put an order through and it failed. Tried again and it went through. Ended up being sent 2 of the same item as apparently from their end the 1st order was received (I got no confirmation of it). However the 1st item hadn’t been personalised (the order I’d tried to submit included personalisation but they said this wasn’t showing on the order they received). Much easier to return in that case I thought seeing as the item can be re-used by them, so I asked for a refund - they are refusing this. Customer service is terrible, I also wrote to their registered office and the response from them was equally as unhelpful. My recommendation- use a different site for personalised gifts, there are plenty to chose from!”
Helpful Report
Posted 2 years ago
Corina B
Verified Buyer
“Poor services! Ordered and payed for next day delivery, with no other updates following payment, no heads up about delivery and after they deliver leaving it outside and I have no order for an important event. Contact them asking them to make it right, however they have stopped answering and hidding. Would not recommend if you don't want to be left without your order”
Helpful Report
Posted 2 years ago
Lyn L
Verified Buyer
“Am sorry to say this I clicked twice on my Order which I noticed straight away So I asked you cancel one but you said you couldn't i”
Helpful Report
Posted 2 years ago
Stephen B
Verified Buyer
“Having recently purchased an engraved brandy glass with minature bottle of brandy gift set, I was more than disappointed when the glass arrived in a cardboard box and the minature brandy was in bubble wrap. When I ordered the gift set it was pictured with a blue satin lined box. Advert is totally misleading, how do I go about returning item for a refund?”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“do not buy anything from this site They will take your money and send you nothing Emails and phone numbers are fake”
Helpful Report
Posted 2 years ago
Sophie B
Verified Buyer
“Very poor service from the beginning. No confirmation received of my order, no information regarding the dispatch date for my order which was meant for a Christmas gift. Then received a refund as my item is out of stock, again with no update what so ever.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I haven't actually received my order!”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Do not order from this company! No delivery update for 2 weeks only to say they refunded my order and no email whatsoever. Its christmas and i got no time to order again as this was supposed to be a xmas present! Very disappointed. No refund till now.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“No update on status since i ordered on 17th! No reply to any messages. No idea if it has even been dispatched! Shocking service!”
Helpful Report
Posted 2 years ago
Nicola R
Verified Buyer
“I ordered and double checked the personalisation before completing. Baubles arrived with no personalisation. I asked customer services if I can return the baubles but was informed that personalised items cannot be returned. I am very disappointed and I feel like I have been conned. Customer Service is non existent, no phone numbers available. The only plus side was the speed the Christmas baubles arrived.”
Helpful Report
Posted 2 years ago
Barbara
Verified Reviewer
“I would have given no stars if I could have I ordered aChristmas bauble on the 4th of December and while you were happy to take the money I have never received a confirmation email and I I never received the goods I can’t contact you because I don’t have a order number I would like the bauble or my money back”
Helpful Report
Posted 2 years ago
Khizar Z
Verified Buyer
“I haven’t received my order”
Helpful Report
Posted 2 years ago
Chanel J
Verified Buyer
“Item never turned up never got any confirmation email so wasn’t able to send order number but they were quick to take payment and send emails asking for a review on my recent purchase 😡”
Helpful Report
Posted 2 years ago
K F
Verified Buyer
“Having placed an order I received no notification by email that the order had been confirmed. The Sage payment site stated that the payment had not been cleared by the company. So I reordered the same items, still did not receive a confirmation email!! Yet I received the request for a short review! Being abroad over Christmas I am unable to contact my credit card company to check if the payment has been taken, once or twice.”
Helpful Report
Posted 2 years ago
Beenish Y
Verified Buyer
“I haven't got no order confirmation no update from the website.I hvnt received my parcel.”
Helpful Report
Posted 2 years ago
Rochelle C
Verified Buyer
“Ordered next day delivery on Tuesday and it’s Friday now still no sign of my order not happy at all”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I cannot write a review yet as unfortunately I am still waiting for my purchase. As of yet it has still not been delivered.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“No order confirmation yet money taken from my bank!!! No delivery so i cancelled my order by email and telephone NO REFUND, NO CONTACT Poor customer service STILL WAITING”
Helpful Report
Posted 2 years ago
Jess W
Verified Buyer
“Tried to cancel order straight away but form wouldn’t work so now I’m stuck with two lots of the same thing £60 out of pocket”
Helpful Report
Posted 2 years ago
Personalise.co.uk is rated 4.4 based on 4,478 reviews
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