Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.39

4.4 Rating 4,068 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,068 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

Write Your review

Tell us how Personalise.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Personalise.co.uk 5 star review on 18th April 2024

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order”

Helpful Report

Posted 4 months ago

“Item never turned up never got any confirmation email so wasn’t able to send order number but they were quick to take payment and send emails asking for a review on my recent purchase 😡”

Helpful Report

Posted 4 months ago

“Having placed an order I received no notification by email that the order had been confirmed. The Sage payment site stated that the payment had not been cleared by the company. So I reordered the same items, still did not receive a confirmation email!! Yet I received the request for a short review! Being abroad over Christmas I am unable to contact my credit card company to check if the payment has been taken, once or twice.”

Helpful Report

Posted 4 months ago

“I haven't got no order confirmation no update from the website.I hvnt received my parcel.”

Helpful Report

Posted 4 months ago

“Ordered next day delivery on Tuesday and it’s Friday now still no sign of my order not happy at all”

Helpful Report

Posted 4 months ago

“I cannot write a review yet as unfortunately I am still waiting for my purchase. As of yet it has still not been delivered.”

Helpful Report

Posted 4 months ago

“No order confirmation yet money taken from my bank!!! No delivery so i cancelled my order by email and telephone NO REFUND, NO CONTACT Poor customer service STILL WAITING”

Helpful Report

Posted 4 months ago

“Tried to cancel order straight away but form wouldn’t work so now I’m stuck with two lots of the same thing £60 out of pocket”

Helpful Report

Posted 4 months ago

“1 bauble was sent completely wrong! Obviously someone else's.”

Helpful Report

Posted 5 months ago

“I have not received the item yet and my experience of the customer service has been poor!!”

Helpful Report

Posted 5 months ago

“Very poor customer service still awaiting a reply 2 weeks later.”

Helpful Report

Posted 5 months ago

“Very disappointed with product and very disappointed with customer services.”

Helpful Report

Posted 5 months ago

“I have received a complete different bible than i ordered wrong name etc, no contact details to get in touch on how to send back etc”

Helpful Report

Posted 5 months ago

“Before I ordered 5 baubles I messaged to ask whether they would arrive individually boxed. The reply message said yes they would be. On that assurance, I placed my order only to find today that they arrived with packing and no individual boxes. The boxes are required for storage (they are keepsake items) and for onward postage to relatives. I am very disappointed and would appreciate it if you could send the 5 boxes to me, please.”

Helpful Report

Posted 6 months ago

“No tracking or updates provided for the order. Still waiting!!!!”

Helpful Report

Posted 6 months ago

“I have not received my purchase yet!!!!!!”

Helpful Report

Posted 7 months ago

“AVOID! Terrible customer service. I ordered a remembrance padlock at 8am on 12th Sept, paid for 48 hr delivery and did not arrive until 15th. The padlock was in honour of a dear friend who took her life. Curt responses from staff despite the distressing circumstances. My friend managed to get a replacement one in time and the company Timpsons done if for free❤️ Will not use again sadly.”

Helpful Report

Posted 7 months ago

“Delivery hasn’t arrived. Paid £9 for next day, 4 days ago. This is not the first time this has happened.. they keep using Royal Mail who are shocking.. I should have learned my lesson.. I now just want a full refund as I’m never going to receive my order”

Helpful Report

Posted 7 months ago

“Don’t bother with these people, absolutely rubbish. Sent numerous emails , tried to call them , even sent a secondary email to confirm what I want to have put on the item, still got it wrong, for a special anniversary which is really important for my parents 60th Diamond wedding anniversary, you will get better service and communication from Woolworths and they have not been trading for over 30 years, absolutely WASTE of time and MONEY!! I’m now left with something that can’t be used but has been paid for and with no response from the company to even offer to rectify THEIR mistake!!! . BEWARE DONE WASTE YOUR MONEY.”

Helpful Report

Posted 8 months ago

“I accidentally ordered a glass without the personalisation, less than 2 minutes after placing the order I have been trying to cancel to reorder, the contact process is a joke, they say they take care in after sale customer service but they really don't, the phone number listed on the website is missing numbers so impossible to try and speak to anyone directly. The item I mistakenly ordered has no personalisation on it and so can easily be resold without any issue however after a day of emailing and posting in their website at least 10 different times, as I placed the order with a fast shipping method, I was refused a refund or any actual help. They obviously only want your money and couldn't care about the customer experience. I am extremely disappointed and upset as this was a present for my partner.”

Helpful Report

Posted 8 months ago

Personalise.co.uk is rated 4.4 based on 4,068 reviews