Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,553 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 18th December 2025

Tracey C

Personalise.co.uk 5 star review on 4th December 2025

Jenny D

Personalise.co.uk 5 star review on 16th April 2025

Anonymous

Personalise.co.uk 5 star review on 14th March 2025

Linda P

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This request arrived too early - I have yet to receive my order!”

Helpful Report

Posted 1 year ago

“Not arrived, money taken but no order no sent”

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Posted 1 year ago

“Were is my order”

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Posted 1 year ago

“Ordered my bits on 6th Dec and it.still hasn't been delivered!!!!!!”

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Posted 1 year ago

“Terrible customer service been trying to get hold of someone since monday and no reply. Now ivr wasted my money on personalised items as had to buy twice with these not turning up!!!!”

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Posted 1 year ago

“My item arrived promptly but I am very disappointed in the quality of the lamp,it’s very flimsy and cheap looking and I can’t imagine it will last long.This was bought for my grandson’s 3rd birthday and I had high hopes”

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Posted 1 year ago

“Still have not received my order It was supposed to arrive 48 hours after production. It’ has been a week So can not review a product that hasn’t arrived”

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Posted 1 year ago

“Ordered this tried to cancel within 30 mins would let me”

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Posted 1 year ago

“My delivery has not yet arrived. Why do you send these out before the delivery?”

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Posted 1 year ago

“Haven’t received any items I have ordered”

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Posted 1 year ago

“Rubbish supplier. Ordered a candle & vase but still no delivery after 15 days. Ordered same vase on Amazon and delivered within 2 days. As this company is just based in Birmingham, for local delivery, this is atrocious. Production times is a joke to say the least. No updates are given on delivery times etc. The only contact is via email. Really bad for a local service. Ordered 9th Aug and still no update on delivery as of 23 Aug.”

Helpful Report

Posted 1 year ago

“Worst company ever had to get my bank involved never received refund even though they cancelled my order what a disorganised company plus left without graduation present when I ordered 21 days before and order cancelled day and half before, can’t get anything personalised in that short time”

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Posted 2 years ago

“Clock arrived very quickly but doesn't work”

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Posted 2 years ago

“I received bangle and it WASN'T personalised”

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Posted 2 years ago

“Ordered my photo frame with personalised on it should me what it looked like then I pressed the buy now button when I got the email it didn’t have anything on so I emailed customer service straight away she said she would sort it out and when it came very disappointed there was no personalise on it”

Helpful Report

Posted 2 years ago

“Poor customer service / aftercare. I ordered personalised items, however had major issues with delivery. When I used the contact us details on the website for help to enquire re the delivery date of my item, I received no response. Finally found an email address re who to contact. Someone finally responded and stated parcel had been left in unlocked leaky shed next to my property. No card was left, no email was sent to regarding the fact my parcel was due to be delivered and or had been delivered. When I finally found the parcel, the personalised card I had purchased was ruined by rain damage.”

Helpful Report

Posted 2 years ago

“I’m extremely disappointed by the quality of the personalised box I have purchased. The front is damaged, there is a crack and marks on the side. The hinges are rusty and the screws haven’t been put in properly. One of the corners is also chipped. This is my first order from personalise and only purchased as had okay reviews but this is a really poor quality product. The Christening is on Saturday and now I am going to have to try and find an alternative gift as I cannot give this as it is. They have a form to submit issues but you cannot submit without adding an image but every time you add images they say the file size is too big. Got through to Wendy via email who sent a screenshot of the website stating ‘There may be slight blemishes due to natural wood’. And stated there was nothing they would do. No apology either. I understand wood blemishes, but rust, black marks and sticking out screws? Not so much. Do not bother wasting your money here. Website is also filled with spelling mistakes so this should have been the red flag!!”

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Posted 2 years ago

“Been over a week and I still have not heard anything about my order”

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Posted 2 years ago

“Haven’t received been over a week haven’t had any further information but they’ve taken money”

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Posted 2 years ago

“No information about delivery date after placing the order, and when trying to send a message the website says unable to send (which seems to be a common issue). Can you please assist?”

Helpful Report

Posted 2 years ago

Personalise.co.uk is rated 4.4 based on 4,553 reviews