Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,478 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,478 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 18th December 2025

Tracey C

Personalise.co.uk 5 star review on 4th December 2025

Jenny D

Personalise.co.uk 5 star review on 16th April 2025

Anonymous

Personalise.co.uk 5 star review on 14th March 2025

Linda P

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hurrendous customer service no phone number you can call and no one reply’s to emails that are sent!”

Helpful Report

Posted 3 years ago

“I cannot give you a review, as I have not received the item that I have ordered.”

Helpful Report

Posted 3 years ago

“Please do not buy from this company I bought a bible for a child about 4 days ago , charged me for 48hrs delivery, but bible wasn’t delivered. No way to contact the company as contact page always showing error 404”

Helpful Report

Posted 3 years ago

“Arrived not personalised. Despite me checking I had added the personalisation product arrived plain. I then tried to reorder now being cautious. However same thing happened and the personalisation was cleared once it was added to the basket. After several attempts I managed to get it working. But the order will now be late and miss the birthday it was intended for. Not sure if this is a bug on the site but very annoying and if I wasn’t desperate I would’ve shopped elsewhere. Just make sure to triple check the order.”

Helpful Report

Posted 3 years ago

“Very disappointed. Never came personalized when all details was correctly put in.. finally the bag it came in never even fitted it properly....”

Helpful Report

Posted 3 years ago

“AVOID - RUDE, INCORRECT PRODUCT, WASTE OF MONEY Ridiculously poor customer service, website is faulty and will not allow you to add personalisation, when added to basket, personalisation lines show up as [NONE] despite adding the personalisation multiple times!! Emailed immediately after purchasing the cufflink box explaining the situation with their website and specifying the personalisation & received rude replies saying 'they will not add the personalisation' and my emails were ignored!! I have received a blank box, unpersonalised today, 8 days after purchasing. Waste of money, no phone number to contact them and they ignore emails. Absolutely appalling service - AVOID!!”

Helpful Report

Posted 3 years ago

“I ordered on the 5th February, havent yet received, it is suppose to be a valentines present”

Helpful Report

Posted 4 years ago

“Next day delivered hasnt arrived and its been 3 days”

Helpful Report

Posted 4 years ago

Hi Niyad, Thank you for your review. We can see your order was delivered to you yesterday, 1st February by Royal Mail.

Posted 4 years ago

“Still waiting on delivery even though I paid £4.75 to receive it as soon as it was done !! Is this a rip off as it doesn't 'spevify' a time frame ! Didn't think that one out did I ... Oh and no updates but s request for a review .... Really !!”

Helpful Report

Posted 4 years ago

“Very disappointed with both the service and the product. I ordered a personalized calendar as part of a Christmas present on the 17th December which did not arrive until the 30th. There was no expectation given in terms of when I should expect it, but given that other companies, like Moonpig can create and deliver within 24 hours, 13 days was excessive. I attempted to cancel the order on the 24th, but was advised this was not possible as the item had already been dispatched, yet I was never informed that had happened. When I replied to the email requesting an ETA, I received no response. Furthermore, the calendar did not arrive for a further 6 days. The calendar has arrived today in an envelope, the pages are bent and of poor quality considering the price. I won't be buying from here again unfortunately.”

Helpful Report

Posted 4 years ago

“Never turned up but took money”

Helpful Report

Posted 4 years ago

“Ordered this product 13 days ago on 24-hour delivery, still yet to arrive and now customer services are ghosting me which is super helpful...”

Helpful Report

Posted 4 years ago

“I ordered a personalised ceramic bauble which arrived blank. Lots of reviews have had the same issue but the company fobs them off saying it's their fault !! AVOID. Robbers”

Helpful Report

Posted 4 years ago

“Absolutely rubbish would never recommend sent an email and no reply very cheap tat”

Helpful Report

Posted 4 years ago

“I have not received my item yet”

Helpful Report

Posted 4 years ago

“DO NOT USE - Steer well clear Ordered a personalised glass bauble and it arrived blank. Contacted customer service and they said I ordered it blank. I insisted that I did input text and that there was obviously a problem with website software. Why would anyone order a blank bauble from a personalised website. Dreadful customer service. Make sure you read reviews before dealing with this company. There are many others that this happened to!! If you can, please contact me. I am going to start a class action against this company.”

Helpful Report

Posted 4 years ago

“Absolute joke !! No communication and no phone number to ring. Sent me a blank bauble when it's a personalised website !!!”

Helpful Report

Posted 4 years ago

“Steer Clear - Ordered 2 personalised egg cups and they arrived blank. Contacted customer service and they said I ordered them blank. I insisted that I did input text and this appeared at the checkout and if I wanted 2 plain white egg cups I would go to pound shop. Terrible customer service. Read reviews on Trust Pilot - I am not the only one that this happened to!!”

Helpful Report

Posted 4 years ago

“ordered feather bauble came broken”

Helpful Report

Posted 4 years ago

We are sorry to hear this, Please do reach out to the team at help@sixty.co.uk and they will endeavour to help and put things right for you.

Posted 4 years ago

“I have still not received my purchase d mo reply from. Customer services!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi Lorraine, We can see your order has successfully been delivered to you today by Royal Mail.

Posted 4 years ago

Personalise.co.uk is rated 4.4 based on 4,478 reviews