Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,481 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,481 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 18th December 2025

Tracey C

Personalise.co.uk 5 star review on 4th December 2025

Jenny D

Personalise.co.uk 5 star review on 16th April 2025

Anonymous

Personalise.co.uk 5 star review on 14th March 2025

Linda P

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my item !”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. I am sorry to hear your order did not arrive. We have looked into your order and can see that your order was dispatched for delivery by Royal Mail on 19th December. However, as you have not received the order, a refund is being actioned for you. We have been in contact with you through help@sixty.co.uk. If you need any further assistance, you may reach us anytime at help@sixty.co.uk.

Posted 6 years ago

“My order is not here yet 4 days after I ordered next day delivery”

Helpful Report

Posted 6 years ago

Hi Nathan, Thank you for your review. Your order was placed on Friday 20th December and was dispatched for delivery on 23rd December and is due to be delivered by Royal Mail today. You may reach us anytime at help@sixty.co.uk.

Posted 6 years ago

“Haven’t received item yet and paid for 48hr delivery, item ordered 4 days ago Arrived 5 days after order this morning after paying for 48hrs delivery been told they will not refund me and I had to organise something else for birthday present. Don’t recommend due to service also £18 for a bottle of wine that looks very cheap big mistake!”

Helpful Report

Posted 6 years ago

Hi Dawn, Thank you for your review. Your order was dispatched for delivery on 18th December and will be delivered by Royal Mail shortly.

Posted 6 years ago

“Not received any tracking information or notice of shipment or delay!”

Helpful Report

Posted 6 years ago

“How I can review an item if i havent received it yet. Paid for 48 hours delivery, but takes longer. Hope will get it soon”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. Your order was dispatched for delivery on 17th December and will be delivered by Royal Mail shortly.

Posted 6 years ago

“turned up really quickly and just what we expected!”

Helpful Report

Posted 6 years ago

Hi, Thank you for your great review.

Posted 6 years ago

“Product is not as described. Not made from glass”

Helpful Report

Posted 6 years ago

Hi, Thank you for contacting us. We have looked into your order and the product you have ordered is made of glass. You may reach us anytime at help@sixty.co.uk.

Posted 6 years ago

“Orded a personalised mug for my grandmother for Christmas on 1st December. The item arrived 3 days ago and the personalised inscription was wonky and one of the words smudged & unreadable. Have tried to get intouch with customer service but they seem to favour web forms & emails rather than clearly indicating a telephone number to contact them on. Haven't heard anything back from them. Disappointed. Customer care is not good. Personalisation was the downfall of this product!”

Helpful Report

Posted 6 years ago

Hi Hannah, I am sorry to hear this. We have looked into this and can see that you have contacted us through our emailing system. Please contact us back as soon as you can, so we can look into getting a replacement sent out to you.

Posted 6 years ago

“Lack of information on production and delivery times. I needed the items for a particular event that only happens once a year. Had I known that it would take 5 days plus to receive the items I would not have placed the order.”

Helpful Report

Posted 6 years ago

“Impossible to make contact with, as contact form does not work. No communication after order email, money taken and still no dispatch confirmation, or delivery of goods. Really frustrating that you can’t talk to anyone to get issues resolved. Will never use this company again nor could I recommend that anyone else does.”

Helpful Report

Posted 6 years ago

“Still not received the product...”

Helpful Report

Posted 6 years ago

“I have an ongoing dispute with this company, and I’m not going to review the company until it resolved”

Helpful Report

Posted 6 years ago

“The print quality was poor and the font used appeared uneven. Have had to order a replacement from another firm as unable to use this product as a gift.”

Helpful Report

Posted 6 years ago

“Very damaged bauble not wrapped properly”

Helpful Report

Posted 6 years ago

“Absolutely shocking. I placed my order. Within 3 minutes I realised the naming was wrong. Emailed right away to be told 2 days later there was nothing that can be done. Asked for a full refund to be told no again. Yet to even receive a confirmation of order either.”

Helpful Report

Posted 6 years ago

Hi Catherine, Thank you for your great. Due to the nature of personalised products, we are only able to cancel and refund orders before they have been produced and personalised. When placing an order, you are reminded numerous times to double check the personalisation on your order before placing the order. Please accept our apologies for any inconvenience this may have caused

Posted 6 years ago

“Very disappointed”

Helpful Report

Posted 6 years ago

Hi Jacqueline, Thanks you for your review. We have looked into your order and can see that you have contacted us to change the personalisation on your order, however you order had already gone into production, therefore we were unable to change your order. Please accept my sincerest apologies for any inconvenience this may have caused.

Posted 6 years ago

“Terrible customer service. Delivery delayed. I made an order on a Thursday and purchased the Next day delivery method on check out. I had no communication to say my order had been dispatched, on it's way or delivered. There is no contact telephone number to call anyone from this place and when trying to track it comes up with very limited information. I submitted a question online through the website to ask where my delivery was (4 days after making the purchase) and Ellis response was "your item will be delivered shortly". Ellis (the Customer Services Executive ) was very impolite and inefficient, this completely ruined my shopping experience and because of this I will not use this website again. I was also denied a refund for the delivery costs even though it did not come in time.”

Helpful Report

Posted 6 years ago

“I ordered something, but haven’t yet received an confirmation email but the money has come out of my account so wanted to check when it would be delivered. Many thanks Aimee”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. We have looked into your order placed on 8th November and can see your order was dispatched on the 11th November and will be delivered by Royal Mail between 2-3 days.

Posted 6 years ago

“30 days for delivery of one personalised item is ridiculous”

Helpful Report

Posted 6 years ago

Hi Paul, Thank you for your review. We would appreciate if you would contact our customer service team at help@sixty.co.uk, so we can look into this further.

Posted 6 years ago

“Not had order yet how can I review”

Helpful Report

Posted 6 years ago

Personalise.co.uk is rated 4.4 based on 4,481 reviews