Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,563 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,563 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 22nd August 2026

Personalise.co.uk 5 star review on 18th December 2025

Tracey C

Personalise.co.uk 5 star review on 4th December 2025

Jenny D

Personalise.co.uk 5 star review on 16th April 2025

Anonymous

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot get a slot for Love nor money!!!”

Helpful Report

Posted 6 years ago

“truly bad experience placed 2 orders for my dad's 70th, delay in the order but I wasn't informed, had to send several email following it up order missed my dad's birthday, then I only got 1 order and the other I'm still waiting for almost a month later”

Helpful Report

Posted 6 years ago

“Sent to the address ordered from, Brain dead or what , impossible to speak to anyone,Were both over 70 & the person it's for , PLUS WERE IN SELF ISOLATION AS IS THE PERSON IT'S INTENDED FOR,🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬”

Helpful Report

Posted 6 years ago

“Ordered a personalised water bottle - the lid did not screw on straight and would not tighten down, if not put on exactly right the water bottle leaked - i emailed and was asked to return the bottle. I was then told the "manufacturer" had said there was nothing wrong with the bottle and we just had to screw it on slowly. I explained we had tried on numerous occasions to do this, but was told the bottle was ok and I would need to pay for return delivery if i wanted the bottle back. I refused to pay for return delivery of a faulty/poor quality bottle. Very poor customer service and poor quality item. Not happy!!!!! I would avoid buying one of these bottles and be wary of other items they sell.”

Helpful Report

Posted 6 years ago

“My item didn't turn up, please contact me VIA email ASAP to organise a refund”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. We would appreciate if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 6 years ago

“Very poor service paid for next day delivery and it still hasn’t been delivered”

Helpful Report

Posted 6 years ago

“Item arrived damaged, box was unmarked, had to wait for 5 days for a reply, didnt know if my request form had gone through on website as it never told you. Couldnt ring anyone. Replacement came, which was ok. They had took all punctuation out of my text but it was in 1 piece (packaged totally different)”

Helpful Report

Posted 6 years ago

“I never received my item !”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. I am sorry to hear your order did not arrive. We have looked into your order and can see that your order was dispatched for delivery by Royal Mail on 19th December. However, as you have not received the order, a refund is being actioned for you. We have been in contact with you through help@sixty.co.uk. If you need any further assistance, you may reach us anytime at help@sixty.co.uk.

Posted 6 years ago

“My order is not here yet 4 days after I ordered next day delivery”

Helpful Report

Posted 6 years ago

Hi Nathan, Thank you for your review. Your order was placed on Friday 20th December and was dispatched for delivery on 23rd December and is due to be delivered by Royal Mail today. You may reach us anytime at help@sixty.co.uk.

Posted 6 years ago

“Haven’t received item yet and paid for 48hr delivery, item ordered 4 days ago Arrived 5 days after order this morning after paying for 48hrs delivery been told they will not refund me and I had to organise something else for birthday present. Don’t recommend due to service also £18 for a bottle of wine that looks very cheap big mistake!”

Helpful Report

Posted 6 years ago

Hi Dawn, Thank you for your review. Your order was dispatched for delivery on 18th December and will be delivered by Royal Mail shortly.

Posted 6 years ago

“Not received any tracking information or notice of shipment or delay!”

Helpful Report

Posted 6 years ago

“How I can review an item if i havent received it yet. Paid for 48 hours delivery, but takes longer. Hope will get it soon”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. Your order was dispatched for delivery on 17th December and will be delivered by Royal Mail shortly.

Posted 6 years ago

“turned up really quickly and just what we expected!”

Helpful Report

Posted 6 years ago

Hi, Thank you for your great review.

Posted 6 years ago

“Product is not as described. Not made from glass”

Helpful Report

Posted 6 years ago

Hi, Thank you for contacting us. We have looked into your order and the product you have ordered is made of glass. You may reach us anytime at help@sixty.co.uk.

Posted 6 years ago

“Orded a personalised mug for my grandmother for Christmas on 1st December. The item arrived 3 days ago and the personalised inscription was wonky and one of the words smudged & unreadable. Have tried to get intouch with customer service but they seem to favour web forms & emails rather than clearly indicating a telephone number to contact them on. Haven't heard anything back from them. Disappointed. Customer care is not good. Personalisation was the downfall of this product!”

Helpful Report

Posted 6 years ago

Hi Hannah, I am sorry to hear this. We have looked into this and can see that you have contacted us through our emailing system. Please contact us back as soon as you can, so we can look into getting a replacement sent out to you.

Posted 6 years ago

“Lack of information on production and delivery times. I needed the items for a particular event that only happens once a year. Had I known that it would take 5 days plus to receive the items I would not have placed the order.”

Helpful Report

Posted 6 years ago

“Impossible to make contact with, as contact form does not work. No communication after order email, money taken and still no dispatch confirmation, or delivery of goods. Really frustrating that you can’t talk to anyone to get issues resolved. Will never use this company again nor could I recommend that anyone else does.”

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Posted 6 years ago

“Still not received the product...”

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Posted 6 years ago

“I have an ongoing dispute with this company, and I’m not going to review the company until it resolved”

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Posted 6 years ago

“The print quality was poor and the font used appeared uneven. Have had to order a replacement from another firm as unable to use this product as a gift.”

Helpful Report

Posted 6 years ago

Personalise.co.uk is rated 4.4 based on 4,563 reviews